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52
Planning to install ServiceDesk
About installing Symantec Management Platform products
About installing Symantec Management Platform
products
See
"System requirements for the ServiceDesk server computer"
To add the ServiceDesk server computer to the Administrators group
1
On the SQL Server computer, on either the Start menu or the desktop,
right-click My Computer and then click Manage.
2
On the Computer Management page, in the left pane, click Local Users and
Groups > Groups.
3
In the right pane, double-click Administrators.
4
In the Administrators Properties dialog box, click Add.
5
In the Select Users, Computers, or Groups dialog box, click Object Types,
and then if you are prompted, enter your network password.
6
In the Object Types dialog box, click Computers, and then click OK.
7
In the Select Users, Computers, or Groups dialog box, in Enter object names
to select, type the domain name and the name of the ServiceDesk server
computer as follows:
domain\host-name
8
To verify that the name resolves correctly, click Check Names.
9
If the test is successful, click OK.
10
Close the Computer Management page.
ServiceDesk requires a completed installation and implementation of a Symantec
Management Platform 7.0 product. Such products include Client Management
Suite and Server Management Suite.
See
"About the ServiceDesk installation"
The Symantec Installation Manager (SIM) handles the installation and initial
configuration of the Symantec Management Platform products. This easy-to-use
wizard verifies installation readiness and steps you through the product
installation and configuration.
If you need to install or uninstall any Symantec Management Platform product
after the initial installation, Symantec Installation Manager is available in the
Symantec Management Console.
For more information, see the Symantec Management Platform Installation Guide,
which is available when you download the Symantec Management Platform
on page 36.
on page 47.
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