Table of Contents
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178
Default categories in ServiceDesk
Default categories for incidents
Default categories for incidents (continued)
Table A-1
Main category
Hardware
Hardware
Hardware
Hardware
Hardware
Hardware
Hardware
Hardware
Hardware
Category level 2
Notebook
Keyboard
Printer
Drive
Mouse
Desktop
Phone
Handheld
Server
Category level 3
Memory
Modem
Machine Discovery
Disk
Docking Station
Network
Backup
NIC
Other
Employee
Fax
Other
Jammed
Out of Toner
Network
Backup
PC Personality
Memory
Disk
Office
Voice Mail Not Working
Other
Reset Voice Mail Pin
No Dial Tone
Can't Sync
Other
Disk
CPU or Blade
Other
Memory
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