Symantec SERVICEDESK 7.0 MR2 - IMPLEMENTATION GUIDE V1.0 Implementation Manual page 146

146 Customizing the ServiceDesk portal
About the ServiceDesk portal
Element
ServiceDesk portal
Site Actions drop-down
list
Link
Tab bar
Tab
Menu bar
Menu command
Page or portal page
Section or Web part
a particular portal page or other feature, you probably do not have the appropriate
permissions.
Screen elements of the ServiceDesk portal
Table 11-1
Description
The browser window that appears when you double-click the Altiris Process Manager
shortcut.
A drop-down list that can appear at the top of the ServiceDesk portal window. It appears
only when you have permission to edit the current ServiceDesk portal page.
The clickable text that appears at the upper right and lower left of the ServiceDesk portal
window. Examples of links are Help and Logout.
The horizontal row of tabs that appears near the top of the ServiceDesk portal window.
The pages that appear on the tab bar are root pages.
A clickable segment of the tab bar. Clicking a tab opens a page or displays one or more
menu commands.
The horizontal row of menu commands that appears beneath the tab bar. The contents of
the menu bar depend on the tab that you click. Some tabs do not have a menu because
they perform a single action.
The pages that appear on the menu bar are subpages.
Whenever you log on to the ServiceDesk portal, the portal opens to a specific page. Initially,
your permissions determine which page opens. However, you can set a different page to
open when you log on.
A clickable segment of the menu bar. Clicking a menu command opens a page or displays
one or more menu subcommands.
The entire area that appears beneath the menu bar when you click a tab or a menu
command. Most of the work in ServiceDesk is performed in a portal page or in a page that
is accessed from a portal page.
Portal pages can be customized for the entire organization or for users, groups, permissions,
or organizational units. Administrators have permission to customize portal pages and
to grant customization permissions to other ServiceDesk users.
See "About customizing the contents of ServiceDesk portal pages"
The segments that appear on a ServiceDesk portal page in the form of Web parts that let
you perform actions or enter data.
You can customize a portal page by adding, editing, or deleting one or more Web parts.
on page 147.