Symantec SERVICEDESK 7.0 MR2 - IMPLEMENTATION GUIDE V1.0 Implementation Manual page 81

Option
AD Server Domain
Email Domain Name
Auto Create Users on
Initial Login
Default User Groups
Dynamically Select
TimeZone
AD Server TimeZone
Options in the Active Directory Server dialog box
Table 5-14
Description
Lets you type the NETBIOS domain name of your Active Directory. The correct format is
as follows:
MyDom
Do not use the fully qualified domain name unless it is necessary. For example, your
organization might not allow NETBIOS in your network. If you use the fully qualified
domain name, the option to create a ServiceDesk user account automatically does not
work.
The format for the fully qualified domain name is as follows:
MyDomain.com
Lets you specify an email address for the users that you obtain from Active Directory. Use
the following format:
domain.com
ServiceDesk requires that all users have an email address, but Active Directory does not.
This domain is appended to the user name of any user who does not have an email address.
Lets you have a ServiceDesk user account created automatically upon a new user s logon.
A new user who logs on to ServiceDesk is authenticated against the Process Manager
database. If the user does not have an account there, and this check box is checked, the
user is authenticated against Active Directory. If the user has an Active Directory account,
a mirror account is created in the Process Manager database.
Lets you select the group that users are added to when their accounts are created
automatically.
The All Users group is the most typical selection.
This option is available when the following check box is checked: Auto Create User on
Initial Login.
Lets you dynamically assign the time zone when a ServiceDesk user is added or
synchronized with Active Directory. The time zone is based on the Active Directory time
zone.
You can edit the time zone for individual users from the user account management options
on the Admin menu.
Lets you select the time zone in which the Active Directory server resides.
Installing ServiceDesk
Active Directory Server dialog box
81