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Introducing ServiceDesk
solution software
This chapter includes the following topics:
About ServiceDesk solution software
The ServiceDesk solution software is a component of the ServiceDesk product. It
is different from the ServiceDesk application software, which provides the interface
for managing service tickets and performing other service tasks. The ServiceDesk
solution software is installed on the Notification Server computer and the
ServiceDesk application software is installed on the ServiceDesk server computer.
See
The ServiceDesk solution software provides the following functions:
About ServiceDesk solution software
About the ServiceDesk Solution Console page
Accessing the ServiceDesk Solution Console page
"Components of ServiceDesk"
Management of the ServiceDesk licenses
The Symantec Installation Manager (SIM) installs the ServiceDesk solution
software on the Notification Server computer and applies the ServiceDesk
licenses. The ServiceDesk solution software manages the consumption of the
ServiceDesk licenses.
See
"About ServiceDesk licenses"
Downloading of the installation file that is used to install the ServiceDesk
server software on the ServiceDesk server computer.
The ServiceDesk server computer is different from the Notification Server
computer.
Chapter
on page 17.
on page 29.
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