Active Directory Container Dialog Box - Symantec SERVICEDESK 7.0 MR2 - IMPLEMENTATION GUIDE V1.0 Implementation Manual

82 Installing ServiceDesk

Active Directory Container dialog box

Option
User Name
Password
Active Directory Container dialog box
Options in the Active Directory Server dialog box (continued)
Table 5-14
Description
Lets you specify the credentials of the account that can connect to the Active Directory
and retrieve user and group information. You can specify any user in your domain whose
privileges are high enough to retrieve users and groups from Active Directory.
In User Name, type only the user s name and do not include the domain name. The domain
name that you specified in this dialog box is appended automatically.
Correct format: name
Incorrect format: name@domain.com or domain\name
After the installation, you can edit the Active Directory settings in the following
places in the ServiceDesk portal:
Process Manager
Active Directory
Settings
AD Servers page
This dialog box lets you connect ServiceDesk with your entire Active Directory
(AD) domain or with one or more specific organizational units. This dialog box
appears during the ServiceDesk installation after you select Active Directory
authentication on the Process Manager Authentication page.
See "Process Manager Authentication page"
Options in the Active Directory Container dialog box
Table 5-15
Option
Entire Domain
Organization Units
Lets you change the authentication method and configure the
AD synchronization with the Process Manager database.
These settings appear in the ServiceDesk portal master settings.
Lets you connect to a new Active Directory server or edit the
settings for an existing one.
This page is accessed from the Admin menu.
See "About managing Active Directory servers in ServiceDesk"
on page 176.
Description
Connects ServiceDesk with your entire Active Directory.
Connects ServiceDesk with one or more Active Directory
organization units, which you select from the tree view that
appears in this dialog box.
on page 79.