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Managing the Active
Directory connections in
ServiceDesk
This chapter includes the following topics:
About Active Directory synchronization
When your organization uses Active Directory authentication, ServiceDesk
synchronizes with Active Directory to add and update AD users and groups in the
Process Manager database. During synchronization, the user and the group data
from Active Directory updates the user and the group data that is in the Process
Manager database. The Process Manager database does not store AD passwords
or other sensitive AD information.
See
The communication between ServiceDesk and Active Directory occurs by means
of LDAP queries against the Active Directory database.
The synchronization can be initiated in several ways.
See
The Active Directory synchronization performs the following actions:
About Active Directory synchronization
Methods for synchronizing Active Directory
About managing Active Directory servers in ServiceDesk
"About ServiceDesk authentication"
"Methods for synchronizing Active Directory"
Imports and updates the AD users in ServiceDesk
Chapter
on page 143.
on page 175.
15
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