Symantec ALTIRIS SOFTWARE PORTAL 7.0 SP2 - V1.0 Manual
Hide thumbs
Also See for ALTIRIS SOFTWARE PORTAL 7.0 SP2 - V1.0:
Table of Contents
Advertisement
Quick Links
Advertisement
Table of Contents
Related Manuals for Symantec ALTIRIS SOFTWARE PORTAL 7.0 SP2 - V1.0
Summary of Contents for Symantec ALTIRIS SOFTWARE PORTAL 7.0 SP2 - V1.0
- Page 1 Altiris Software Portal from Symantec User Guide Version 7.0 SP2...
-
Page 2: Legal Notice
Copyright © 2010 Symantec Corporation. All rights reserved. Symantec, the Symantec Logo, and Altiris are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners. -
Page 3: Technical Support
The Technical Support group also creates content for our online Knowledge Base. The Technical Support group works collaboratively with the other functional areas within Symantec to answer your questions in a timely fashion. For example, the Technical Support group works with Product Engineering and Symantec Security Response to provide alerting services and virus definition updates. -
Page 4: Customer Service
Troubleshooting that was performed before contacting Symantec Recent software configuration changes and network changes Licensing and registration If your Symantec product requires registration or a license key, access our technical support Web page at the following URL: www.symantec.com/techsupp/ Customer service Customer service information is available at the following URL: www.symantec.com/techsupp/... - Page 5 North America and Latin America supportsolutions@symantec.com Additional enterprise services Symantec offers a comprehensive set of services that allow you to maximize your investment in Symantec products and to develop your knowledge, expertise, and global insight, which enable you to manage your business risks proactively.
-
Page 7: Table Of Contents
Contents Technical Support ....................3 Chapter 1 Introducing the Software Portal ........9 About the Software Portal ............... 9 What you can do with the Software Portal ........10 Chapter 2 Introducing software requests ......... 11 About the software in the Software Portal ........11 About the approval of software requests ........... - Page 8 Contents Software Portal: Manager Portal page ..........33 Index ........................35...
-
Page 9: Introducing The Software Portal
The Software Portal is installed on the client computers. Therefore, the users can create requests and the managers can approve the requests without requiring access to the Symantec Management Console. The Software Portal supports requests for Windows and Mac OS software. -
Page 10: What You Can Do With The Software Portal
Introducing the Software Portal What you can do with the Software Portal “Requesting software in the Software Portal” on page 23. “Processing a software request” on page 32. What you can do with the Software Portal The actions that you can perform in the Software Portal are as follows: Configure your profile to enter your user information and preferences. -
Page 11: Introducing Software Requests
Chapter Introducing software requests This chapter includes the following topics: About the software in the Software Portal About the approval of software requests Software request workflow Statuses of software requests in the Software Portal About request status notifications About the software in the Software Portal An administrator adds software to the Software Portal and configures the settings and the permissions that let users request the software. -
Page 12: About The Approval Of Software Requests
Introducing software requests About the approval of software requests Terms that describe the software in the Software Portal (continued) Table 2-1 Term Description Unlisted Software that meets any of the following conditions: The software is not in the Software Catalog. The software is in the Software Catalog but is not published to the Software Portal. -
Page 13: Software Request Workflow
Introducing software requests Software request workflow Users who can approve software requests Table 2-2 Approver When their approval is needed Administrator, The Software Catalog administrator can pre-approve software Software Catalog for specific users or groups when the software is published to the Software Portal. - Page 14 Introducing software requests Software request workflow “About the Software Portal” on page 9. This diagram does not illustrate the additional steps that are required to deliver unlisted software. Unlisted software is either not in the Software Catalog or is not published to the Software Portal. Therefore, it cannot be delivered automatically and someone must take additional steps to deliver it.
- Page 15 Introducing software requests Software request workflow Software request workflow diagram for listed software Figure 2-1 The end user requests the The request goes to software the manager and Is a manager administrator assigned? Is the software approved? Is the manager available? The manager reviews the request...
-
Page 16: Statuses Of Software Requests In The Software Portal
In any of the Request Details dialog boxes that appear when a request is opened. In the reports that are available in the Symantec Management Console. Typically, these reports are available to the administrator only. In the Web parts that are associated with the Software Portal. -
Page 17: About Request Status Notifications
An attempt to deliver the requested software was made and it failed. This status describes the software delivery rather than the software request. It appears on the Software Portal reports and the Web parts that appear in the Symantec Management Console. On Hold The manager or the administrator placed the request on hold pending further research. - Page 18 Introducing software requests About request status notifications The automated email messages ensure that you receive the most current information about the software requests and prevent delays in processing them. For example, the user creates a software request for a new application. The manager denies the request because the user specified an obsolete version.
-
Page 19: Setting Up Your Software Portal
Chapter Setting up your Software Portal This chapter includes the following topics: Opening the Software Portal Setting up the Software Portal with your user profile Software Portal: User Profile page Add User dialog box Opening the Software Portal The first time you open the Software Portal, the User Profile page appears. “Software Portal: User Profile page”... -
Page 20: Setting Up The Software Portal With Your User Profile
Double-click the Software Portal shortcut on your Desktop. On the Start menu, click Programs > Altiris > Software Portal Right-click the Symantec Management Agent icon in the notification area and on the agent menu, click Software Portal. The Software Portal might not be available from all these places on your computer. -
Page 21: Software Portal: User Profile Page
Setting up your Software Portal Software Portal: User Profile page On the User Profile tab, enter or edit your user information and specify your preferences for the receipt of email messages about requests. “Software Portal: User Profile page” on page 21. Click Save Changes. -
Page 22: Add User Dialog Box
Administrators Administrators can access the Add User dialog box from the following places in the Symantec Management Console: The Software Publishing tab that appears when the administrator adds a software resource to the Software Portal. The Software Publishing tab that appears when the administrator adds a Managed Software Delivery policy to the Software Portal. -
Page 23: Requesting Software
Chapter Requesting software This chapter includes the following topics: Requesting software in the Software Portal Software Portal: Home page Request Confirmation dialog box, Unlisted Request Confirmation dialog box Reviewing or adding comments to a software request Request Details dialog box Canceling a software request Installing approved software Requesting software in the Software Portal... -
Page 24: Software Portal: Home Page
Double-click the Software Portal shortcut on your Desktop. On the Start menu, click Programs > Altiris > Software Portal Right-click the Symantec Management Agent icon in the notification area and on the agent menu, click Software Portal. Note: The Software Portal might not be available from all these places on your computer. -
Page 25: Request Confirmation Dialog Box, Unlisted Request Confirmation Dialog Box
Requesting software Request Confirmation dialog box, Unlisted Request Confirmation dialog box “Reviewing or adding comments to a software request” on page 27. “Canceling a software request” on page 28. Options in the Request Software section Table 4-1 Option Description Request Software Lets you create a request for the software that you select in the list. - Page 26 Requesting software Request Confirmation dialog box, Unlisted Request Confirmation dialog box Unlisted Request Appears when you request the software that is not in the list on Confirmation the Home page Some of the options differ depending on which dialog box appears. Options in the Request Confirmation dialog box and the Unlisted Table 4-3 Request Confirmation dialog box...
-
Page 27: Reviewing Or Adding Comments To A Software Request
Double-click the Software Portal shortcut on your Desktop. On the Start menu, click Programs > Altiris > Software Portal Right-click the Symantec Management Agent icon in the notification area and on the agent menu, click Software Portal. Note: The Software Portal might not be available from all these places on your computer. -
Page 28: Request Details Dialog Box
Double-click the Software Portal shortcut on your Desktop. On the Start menu, click Programs > Altiris > Software Portal Right-click the Symantec Management Agent icon in the notification area and on the agent menu, click Software Portal. Note: The Software Portal might not be available from all these places on your computer. -
Page 29: Installing Approved Software
(Windows only) Your administrator might configure the software delivery to require you to initiate the software installation. In that case, you initiate the installation from the Symantec Management Agent that is installed on your computer. To install approved software Open the Symantec Management Agent in one of the following ways: On the Start menu, click Programs >... - Page 30 Requesting software Installing approved software...
-
Page 31: Managing Software Requests
Double-click the Software Portal shortcut on your Desktop. On the Start menu, click Programs > Altiris > Software Portal Right-click the Symantec Management Agent icon in the notification area and on the agent menu, click Software Portal. Note: The Software Portal might not be available from all these places on your computer. -
Page 32: Processing A Software Request
Managing software requests Processing a software request On the Manager Portal page, expand the Filtering options section. Select the filter criteria from any of the following lists: Status Lets you search for the requests with one of the following statuses: Approve Deny Open... - Page 33 Managing software requests Software Portal: Manager Portal page Right-click the Symantec Management Agent icon in the notification area and on the agent menu, click Software Portal. Note: The Software Portal might not be available from all these places on your computer.
- Page 34 Managing software requests Software Portal: Manager Portal page Sections on the Manager Portal page Table 5-1 Section Description Filtering options Lets the manager use filter options to find a specific group of software requests. “Finding and filtering software requests on the Manager Portal page”...
- Page 35 Index application recommended software 12 installing from user requests 29 request, software. See software request requesting in Software Portal 23 approval, software request about 12 software 12 granting 32 See also approved software requirements 12 See also recommended software approved software installing from user requests 29 about 12 listed.
- Page 36 Index software request (continued) email notification. See email notification, Software Portal defaults 21 finding 31 history, viewing 27 listed. See listed software on hold 17 open 17 process flow 13 processing 32 reviewing 32 scheduled 17 status. See status, software request submitted 17 unlisted.
Need help?
Do you have a question about the ALTIRIS SOFTWARE PORTAL 7.0 SP2 - V1.0 and is the answer not in the manual?
Questions and answers