Novell NETWARE 6-DOCUMENTATION Manual page 1061

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Managing Printing Security
Setting Printer Security Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Setting Access Control for NDPS Printers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Printer Access Control Roles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Assigning Printer Access Control Roles through NDPS Printer Objects. . . . . . . . . . . . 107
Assigning Printer Access Control Roles through User Objects . . . . . . . . . . . . . . . . 107
Planning Your Printer Connections and Locations for Better Security. . . . . . . . . . . . . 108
Setting Access Control for NDPS Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
NDPS Manager Access Control Role . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Assigning the Manager Role for NDPS Managers. . . . . . . . . . . . . . . . . . . . . . . 109
Setting Access Control for NDPS Brokers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Broker Access Control Roles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Assigning Managers for NDPS Brokers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
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Troubleshooting Your Print System
Initial Troubleshooting Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
A1. Attempt to resolve the error and try again . . . . . . . . . . . . . . . . . . . . . . . . . 113
A2. Try some quick fixes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
A3. Determining your printing environment . . . . . . . . . . . . . . . . . . . . . . . . . . 114
A4. All queue-based environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
A5. All NDPS environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
A6. Mixed NDPS and queue-based environment . . . . . . . . . . . . . . . . . . . . . . . 115
Narrowing Your Focus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
B1. Send job to same printer from other workstations . . . . . . . . . . . . . . . . . . . . . 117
B2. Has workstation printed to this printer before? . . . . . . . . . . . . . . . . . . . . . . 117
B3. Gather information on setup and configuration . . . . . . . . . . . . . . . . . . . . . . 117
B4. Has printing ever worked with the current configuration? . . . . . . . . . . . . . . . . . 117
Determining Your Platform When Problem Affects Only One Workstation . . . . . . . . . . . . 118
C1. Are queues being serviced by an NDPS printer? . . . . . . . . . . . . . . . . . . . . . 119
C2. All queue-based printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
C3. Queue-NDPS integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
C4. Look in iManage for NDPS Printer objects . . . . . . . . . . . . . . . . . . . . . . . . 119
Isolating Printing Problems Affecting Only One Windows Workstation . . . . . . . . . . . . . . 120
D1. Check status of printer in Windows Control Panel . . . . . . . . . . . . . . . . . . . . 121
D2. Check to see what network object the installed printer is servicing . . . . . . . . . . . . 121
D3. Check status of printer in NDPS Manager. . . . . . . . . . . . . . . . . . . . . . . . . 121
D4. Determine problem from error message. . . . . . . . . . . . . . . . . . . . . . . . . . 121
D5. NetWare queue object. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
D6. Are queues going to an NDPS printer? . . . . . . . . . . . . . . . . . . . . . . . . . . 122
D7. Queue-NDPS integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
D8. All queue-based printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
D9. Printer is set for working offline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
D10. Other possibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
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Novell Distributed Print Services Administration Guide
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