Nortel CC MIS User Manual page 44

CC MIS
Note: The By Agent selection requires a
significantly larger amount of disk space
than does By Group or None.
In some cases, especially for ACD-DN
statistics, collecting data on a per agent
basis can cause excessively large data
files to be created by the system. The
storage calculator will provide a warn-
ing when these conditions arise and pro-
vide suggestions to help reduce the
amount of data collected.
2-6
Table 2-1: Data storage parameters
Parameter
Position moves per
day
ACD-DN reassigns
per day
Disk Space for
Agent Trace
Walkaway Statis-
tics
ACD-DN Statistics This parameter indicates whether or not data
Defines
The expected number of agent position
reassignments that may occur in a day. This
value is expressed as a percentage of the
number of active positions.
Limits: 0-100, inclusive.
The expected number of supplementary DN
reassignments that may occur in a day.
This value is expressed as a percentage of
the number of active SDNs.
Limits: 0-100, inclusive.
The amount of disk space that is reserved for
storing Agent Trace data.
Values: Specified in Mega Bytes (MB).
This parameter indicates whether or not
Walkaway Statistics data will be stored.
If "none" is chosen for this parameter, there
will be no data stored in the Walkaway Sta-
tistics group and there will be no data to re-
port on for any of the standard Walkaway by
Group Reports. If "by agent" is selected, the
statistics are gather for the agent, and if "by
group" is selected, the data for the group is
stored.
Values: None, By Agent, or By Group.
will be stored by ACD-DN.
If "none" is chosen for this parameter, there
will no data stored in the ACD-DN Statistics
group and there will be no data to report on
for any of the Standard ACD-DN reports. If
"by agent" is selected, the statistics are gath-
er for the agent, and if "by group" is select-
ed, the data for the group is stored.
Values: None, By Agent, or By Group.
Release 5.2
297-2671-545