Nortel CC MIS User Manual page 37

Release 5.2
CC MIS Maintenance Guide
Training mode
When a partition is in training mode, supervisors train on the product
without affecting live calls. In training mode, there is no connection
between the partition and the DMS-ACD, and only training data is col-
lected and reported.
When a partition is in training mode, CC MIS interacts with the sim-
ulator to provide training data. The simulator uses call scenarios and
configuration control typical to the ACD environment. During train-
ing, supervisors can adjust load management values and move posi-
tion assignments through the configuration control capability of CC
MIS. As a result, the simulator generates ACD switch responses iden-
tical to ACD processing in a live environment.
Precut mode
Precut mode allows system engineers to enter all administration data
into the partition's new databases in preparation for transition to prod-
uct mode. During precut mode the following information is estab-
lished:
• custom report definitions, display definitions, and schedules
• ACD group names, agent names, and threshold values
• supervisor profiles
• printer and supervisor terminals
• link and pool parameters
• database storage parameters
Product mode
In product mode, CC MIS establishes a connection between the
CC MIS and the DMS-ACD and begins collecting live data based on
the configuration of its ACD groups and agents. The information it
stores is based on the configuration database.
CC MIS
CC MIS
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