Page 1 Mod. 1060 DS1060-121G LBT20379 SWITCHBOARD INSTALLATION AND USER BOOKLET...
Page 2: Table Of Contents
CONTENTS Version 3.1.0 Introduction ..........................5 Hardware and software requirements ..................... 5 Installation ..........................6 Windows Firewall Configuration ....................10 Network Configuration ........................11 Login phase ..........................13 User interface ..........................16 Operating modes ........................18 Switchboard in stand by mode ....................... 19 Switchboard in night mode ......................
Page 3 Door lock release commands ......................42 6.8.1 Door opening ................................42 Drop-down menus ........................43 View menu ............................ 45 7.1.1 Address book ................................45 7.1.2 Alarms ..................................46 7.1.3 Calls memory ................................49 7.1.4 Active calls ................................52 7.1.5 Test camera ................................53 7.1.6 Opened doors ................................
Page 4 7.3.9 Set date and time on the system ........................... 104 Info menu ........................... 104 7.4.1 Information about switchboard ..........................104 Maps ............................105 7.5.1 How to build maps ..............................106 7.5.2 Example of map construction of an installation ..................... 107 7.5.3 Viewing maps ...............................
Page 5: Introduction
NTRODUCTION The Switchboard application was designed and made to allow the concierge staff of a building to manage all the typical functions of a switchboard station (especially calls to and from apartments) in a simple, user-friendly way. The application can be downloaded from Urmet site www.urmet.com (it is necessary to log in on website).
Page 6: Installation
NSTALLATION The installation procedure starts launching the related set up file, which can be downloaded from Urmet site www.urmet.com. During the installation phases, follow the indications displayed from time to time in the different windows. To perform correctly the installation procedure of Switchboard application, the user must access the PC with system administrator rights;...
Page 7 The folder where the application will be installed is highlighted (you can change the folder using the “Browse” button). By pressing the “Next” button, this screen appears Figure 2: installation phase where it is possible to decide if launching application at the same time of the operating system. Clicking on button “Next”, the following window appears, where the application installation folder is displayed: Figure 3: installation phase...
Page 8 Click on button “Install” to start installation process: Figure 4: installation phase At the end of the procedure, the following window appears: Figure 5: installation phase DS1060-121G...
Page 9 Installation of application has been completed properly. Check then that the folder, where the application has been installed (for example C:\Program Files (x86)\Urmet\SwitchBoard), allows the user a complete access. To check this: • Start “File Manager” and find Switchboard application folder, •...
Page 10: Windows Firewall Configuration
2.1 W INDOWS IREWALL ONFIGURATION During the first run of the application (click 2 times with mouse on related executable file desktop shortcut), Windows operating system could ask the user to open the communication ports on IP network used for communication between IPerCom system and Switchboard application. This operation is needed to make the system work properly.
Page 11: Network Configuration
2.2 N ETWORK ONFIGURATION At the first run of Switchboard application, the following window appears: Figure 7: network interface selection It is necessary to choose the MAC address of the network interface by which the PC is connected to the IPerCom system.
Page 12 When the right network interface has been selected in the drop-down menu shown in the figure below, its IP address is also displayed: Figure 9: MAC address and IP address Now the “OK” button in the above screen is enabled: the application starts after pressing it. The MAC address selection screen of the network interfaces is only displayed the first time the switchboard is started, or if the network interface through which your PC connects to the IPerCom system is changed.
Page 13: Login Phase
OGIN PHASE After having chosen the right network interface and clicked on “OK” button, the following splash screen appears, during which Switchboard application is starting up. Figure 10: splash screen Username and password are requested through the following log in window: Figure 11: log in window For the creation of user names and their related passwords to enter Switchboard application, see the system technical manual for the...
Page 14 Press instead the “Show Advanced” button to open the following screen: Figure 12: advanced options Select the items shown in the figure to remove the following in order: • system configuration; • map configuration; • local configuration; • alarms log. Press the “Remove”...
Page 15 The “Show Advanced” button displayed in the network interface selection screen has the same functions as described above. It is recommended to use this button to remove the system configuration in case the PC is moved to another IPerCom system and another network interface is used.
Page 16: User Interface
SER INTERFACE As mentioned above, press the “OK” button on the login window (after entering the correct login credentials) will open the Switchboard application user interface: Figure 13: application graphic interface DS1060-121G...
Page 17 A short description of every button or area follows below: 1. Switchboard status display 18. Alarm button (acustic warning and blinking in case 2. View call forwarding status on smartphone of alarms in progress) 3. Video picture area 19. Opened door button (acustic warning and blinking 4.
Page 18: Operating Modes
PERATING MODES The operating mode of the switchboard depends on its operating status and whether the switchboard itself is of competence for a device. Refer to the the system technical manual for the installer for the definition of competence switchboard for a device. To change switchboard status, click on related icon “Change concierge status (Day/Night/Stand by)”...
Page 19: Switchboard In Stand By Mode
5.1 S WITCHBOARD IN STAND BY MODE This mode is shown with icon in switchboard status display area (1): the switchboard behaves as if it were not present in the system. In detail: • Calls coming from calling stations to apartment stations are directly addressed to users (they are not intercepted by switchboard);...
Page 20: Switchboard In Day Mode
5.3 S WITCHBOARD IN DAY MODE This mode is shown with icon in switchboard status display area (1). Switchboard application works as concierge service intercepting calls sent from calling stations to users of IPerCom plant. In detail: • Calls coming from calling stations to apartment stations are intercepted by Switchboard (if this is of competence for apartment stations);...
Page 21: Switchboard Use
WITCHBOARD USE 6.1 C ALL RECEIVED FROM A CALLING STATION Figure 15: call from door unit to switchboard If a call is sent from a calling station to a switchboard in day or night mode, the Switchboard application shows the following indications: •...
Page 22 If the call is directed to several switchboards, a static image is displayed in the video image area (3); press it (by left-clicking) to display the images taken by the calling station camera. The video stream can be viewed on one switchboard only and no longer on several switchboards at the same time: this means that if a second switchboard (only during the call phase) requests the video stream, this is no longer available to the first one that had already requested it.
Page 23: Call Received From An Apartment Station
6.2 C ALL RECEIVED FROM AN APARTMENT STATION Figure 16: call from apartment station to switchboard If an apartment station calls the switchboard which is not in stand by mode, Switchboard application shows the following information: • Call data area panel (7) or (8) shows the name of the caller (name of the apartment station preceded by the name of the node where it is placed);...
Page 24 To close a communication, click on the button (4) o (6) (according to the panel on which the call has been received) or hang up handset of 1060/41. Door phone To resume the call put on hold, the operator must click on button (12) after having clicked on the related call data area panel (7) o (8).
Page 25: Receiving A Call From A Calling Station And Forwarding To A User (Concierge Service)
6.3 R ECEIVING A CALL FROM A CALLING STATION AND FORWARDING TO A USER CONCIERGE SERVICE Figure 17: call intercepted by switchboard to door phone from a calling station If a call is sent from the calling station to an apartment, which has a competence Switchboard, when the Switchboard is in Day mode, Switchboard application shows the following information: •...
Page 26 At this point, the indication below appears in call data area (7): By pressing on the flashing icon , call data area (7) appears as shown below: To call the apartment, the operator must press the button. In this phase the calling station will be put on hold (call data area (7) and the call is forwarded to the apartment the user wants to contact (call data area (8)) When the user answers from the apartment station, he/she enters in audio or audio-video communication with the switchboard.
Page 27: Call To A User With Code
The button can be used to send a chat message to the chosen resident or apartment (the message is sent to all video door phones in the apartment), for example, if the user does not reply or does not want to be disturbed. Once the message has been sent, the button can be used to close the conversation.
Page 28 If the code entered is wrong, Switchboard application shows “User not found”. • To interrupt a call-in progress, simply press the button (4) or (6) (depending on the panel on which the call came in); • Apartment station starts ringing, if it is not busy, otherwise the following message on switchboard appears: •...
Page 29: Call To A User With The Address Book
6.5 C ALL TO A USER WITH THE ADDRESS BOOK Figure 19: call from switchboard to a user with address book If the user code is unknown, operate as follows: • Select with mouse the call data area panel (7) o (8) from which calling; •...
Page 30: User Search By Name
6.5.1 U SER SEARCH BY NAME “Persons” tab allows: • displaying name, apartment, calling and topological code of all users of the system; • calling with button the selected user (button is enabled when a user has been selected); • sending a chat message with button to the selected user (button is enabled when a user has been selected).
Page 31: User Search By Topological Code
Figure 21: apartment address book The call to an apartment calls all video door phones of the apartment; in the same way, a chat message to an apartment is sent to all video door phones of the apartment. 6.5.3 U SER SEARCH BY TOPOLOGICAL CODE The “Topologic”...
Page 32 Figure 22: topological address book For example, a possible selection is shown below: Figure 23: apartment selection Selecting the item “All” is possible to: • call all video door phones of the apartment with button (button is enabled when an object to call has been selected);...
Page 33: Call To A User By Address Book
6.5.4 C ALL TO A USER BY ADDRESS BOOK After having chosen the user or apartment or single video door phone to call in one of the three modes explained above, click on button in the related window. The name of the called apartment is shown in the call data area panel: If not busy, apartment station starts ringing;...
Page 34: Sending Chat Message
6.5.5 S ENDING CHAT MESSAGE After having chosen the user to call in the tab “Persons” or the apartment to call in the tab “Apartments”, the button allows sending a chat message to the selected user or apartment: in both cases chat message is dispatched to all video door phones of the apartment. The following window appears: Figure 24: chat window To send a message, write the message in the white textfield and click on button “Send”.
Page 35: Switchboard Search
6.5.6 S WITCHBOARD SEARCH “Switchboards” tab allows: • displaying name and topological code of all switchboards of the system; • calling with button the selected switchboard (the button is enabled when a switchboard is selected); • sending a chat message with button to the selected switchboard (the button is enabled when a switchboard is selected).
Page 36: Contact Search
6.5.7 C ONTACT SEARCH “Address book” tab allows: • displaying name and topological code of all contacts added in address books (for further information the system technical manual for the installer); • calling with button the selected contact (the button is enabled when a contact is selected); •...
Page 37: Chat List
6.5.8 C HAT LIST “Chat list” tab allows displaying the list of all active chats with switchboard: Figure 27: chat list Selecting a single chat, the button is enabled: clicking on this button, it is possible to continue the chat in progress. Selecting a chat with a video door phone or with an apartment, button is enabled: it is possible to make a call to the video door phone or to the apartment.
Page 38 The button allows selecting chats and eventually deleting them with button Figure 28: chats to be deleted Button allows coming back to previous window with all chat list. DS1060-121G...
Page 39: Receiving A Call From A User And Forwarding It To Another User
6.6 R ECEIVING A CALL FROM A USER AND FORWARDING IT TO ANOTHER USER If a user calls the switchboard and this is not in stand by mode, Switchboard application shows the following information: • Call data area (7) shows the name of the caller (name of the apartment station preceded by the name of the node where it is placed): •...
Page 40: Receiving A Call From An Outdoor Or Apartment Station And Forwarding It To Another Switchboard
To connect the two users with each other, simply press the button. 6.7 R ECEIVING A CALL FROM AN OUTDOOR OR APARTMENT STATION AND FORWARDING IT TO ANOTHER SWITCHBOARD If a call is sent from a calling station to a switchboard, in day or night status, the Switchboard application shows the following indications: •...
Page 41 At this phase the calling station is put on hold: When the operator of the second switchboard answers the call, he/she enters in audio or audio-video communication with the first operator. The call data area (8) shows the message Connected and the video image area (3) shows either a still image or the video stream coming from the second switchboard (if equipped with webcam).
Page 42: Door Lock Release Commands
6.8 D OOR LOCK RELEASE COMMANDS 6.8.1 D OOR OPENING System electric locks can be activated from Switchboard application interface by clicking on button (14) to open the pedestrian door and on button (15) to open gate. The activation of these electric locks normally is allowed only during the call phase from a calling station to switchboard (in detail during the ringing and communication time): the operator can activate only the electric locks of the calling station, which has called the switchboard.
Page 43: Drop-Down Menus
DOWN MENUS Lower left in the window Switchboard application, the following drop-down menus are present: Figure 30: drop-down menu list • Drop-down menu “View” includes the following items: Figure 31: “View” drop-down menu items DS1060-121G...
Page 44 • The following items are grouped in the “Tools” menu: Figure 32: “Tools” drop-down menu items • Drop-down menu “Settings” includes the following items: Figure 33: “Settings” drop-down menu items • Menu “Info” shows a window with some information about Switchboard application. The items available with the drop-down menus are described in the following pages.
Page 45: View Menu
7.1 V IEW MENU 7.1.1 A DDRESS BOOK As already described in paragraph Call to a user with the address book, calls to users/appartements can be executed selecting the name from the related list. To display the list, it is needed to click on button on the left bar or item “Address book”...
Page 46: Alarms
7.1.2 A LARMS The system allows sending to the Switchboard application the following alarm signals (optical and acoustic): • panic (alarm coming from video door phones or door phones), • coercion (alarm coming from Call Modules or Modular calling station with 1060/48 with numeric keypad), •...
Page 47 The “Active” tab displays the active alarms (not yet reset) on the plant, in detail the type of alarm and the source that generated it. The following controls are displayed depending on the selected alarm: Emergency Call Activation of two-way communication between switchboard and apartment station from which a panic alarm has been received.
Page 48 ANIC ALARM MANAGEMENT WITH MORE THAN ONE SWITCHBOARD If more than one switchboard is present in the system, panic alarm signal will be dispatched to all switchboards of the system. The first switchboard, which activates emergency call, takes charge the received alarm, automatically causing the acoustic signal to be silenced locally and on the other switchboards.
Page 49: Calls Memory
7.1.3 C ALLS MEMORY If the switchboard operator does not answer to a call, this is stored in a list and the icon starts blinking green. Clicking on item “Calls memory” from menu “View” or clicking on related icon, the window below is shown where it is possible to view the list of all not answered calls with the name of apartments: Figure 38: missed call list...
Page 50 For example, if an apartment called the switchboard 5 times without ever receiving an answer (and without ever having called it before), the following occurs: Figure 39: total calls and not managed calls are the same If the switchboard calls the concerned apartment and it answers the call, the “Not managed” counter is reset.
Page 51 If the apartment calls back the switchboard once again without an answer, the following page appears: Figure 41: not managed and total calls increased of 1 Calls from calling stations are not stored in this list. If a switchboard is in stand by mode, the missed call will not be notified. ANAGEMENT OF MISSED CALLS IN PRESENCE OF SEVERAL SWITCHBOARDS If there are multiple switchboards in a plant, the management of the list of missed calls is “centralised”...
Page 52: Active Calls
7.1.4 A CTIVE CALLS Pressing on “Active calls” opens a window where all calls in progress (active) on the system are displayed: Figure 42: active call list The following information is provided for each call: • the starting date and time of the conversation, •...
Page 53: Test Camera
7.1.5 T EST CAMERA With this item you can activate a dedicated window to display the quality of the images taken locally from the switchboard webcam. 7.1.6 O PENED DOORS For devices to which a door sensor can be connected, the Switchboard application can display its status. This is valid for pedestrian door on Call Module 1060/12-13-17-18-23, Entry Panel 1060/71-74-75-78, Entry Panel 1060/21-33-34, Modular Entry Panel with 1060/48 and Key Reader.
Page 54 The following operations can be carried out for each open-door signalling using the relevant buttons (highlighted in the red box): Watch and listen Allows one-way auto-on on Call Module 1060/12-13-17-18-23, Entry Panel 1060/71-74-75-78, Entry Panel 1060/21-33-34, Modular Entry Panel with 1060/48 whose door has remained open. Watch and talk Allows one-way auto-on on Call Module 1060/12-13-17-18-23, Entry Panel 1060/71-74-75-78, Entry Panel 1060/21-33-34, Modular Entry Panel...
Page 55: System Log/Real-Time Events
7.1.7 S YSTEM VENTS The Switchboard application can display a series of events related to the operation of an IPerCom system (system events). The events can be displayed in two different ways (static and dynamic) if there is at least one Server 1060/1 in the system. Otherwise, the event’s displaying mode is unique (dynamic). The two viewing methods are now described in detail.
Page 56 In this display mode, the only operations allowed are: • filtering the events according to a string entered in the red box (after pressing the button • exporting the events on PC to a csv file format, after pressing the button The “System Log”...
Page 57 By pressing the button , you can update the system log to the current instant time. By pressing this button, the time on the left side of the grey bar of the screen is updated to the current time: Figure 46: system log update The button can be used to export the system log to an external file in csv format.
Page 58 How to filter system events The Basic Filters and Advanced Filters sections appear only by pressing on the “System Log” item (in systems with at least one Server 1060/1) as shown below: Figure 48: system log basic filters and advanced filters Whenever the system log window is opened (the first time you start the Switchboard application) all the buttons related to the event category in the Basic Filters section are blue, i.e.
Page 59 ALLS The “Calls” event category comprises all types of calls between the various devices in the system (including auto-on events). For each call, the source device (that starts the call), the destination device (that receives the call), the possible answer and the end of the call are displayed in detail. The name of each device is preceded by the name of the topological node where the same device was placed.
Page 60 CTIVITIES The “User Activities” event category includes for residents and non-residents the request to open a gate (pedestrian entrances and driveways) with proximity keys or door opener code and the related result, the assignment/removal/suspension/restore of a key code, the assignment/suspension/reset of a door opener code.
Page 61 LARMS The “Alarms” event category includes all the alarms generated by IPerCom system. In detail, it shows which device has generated a specific alarm, which switchboard has taken charge of the alarm and which switchboard has reset it. The name of each device is preceded by the name of the topological node where the same device was placed.
Page 62 ALLS EVENT The following appears if you choose the “Calls” event type in the “Category” drop-down menu (default setting): Figure 55: "Calls" event category advanced filter The calls can be filtered according to the calling device (“Source”) and the called device (“Destination”). The source and destination are selected by pressing the button .
Page 63 ASSAGES CTIVITIES EVENT The following appears if you choose the “Passages” event type in the “Category” drop-down menu: Figure 57: "Passages" event category advanced filter To display the opening events of only one or more entrances (main door or gate): •...
Page 64 In relation to the selected residents/non-residents, these events are displayed too: • assignment, removal, suspension, restore of a key code, • assignment, suspension, restore of a door code, • MAC address of the device from which the operations above are carried out. IAGNOSTICS EVENT The following appears if you choose the “Diagnostics”...
Page 65 To display only one or more alarm types from those listed above: • select alarm types; • press the button “Apply Filters”. THER EVENTS The following appears if you choose the “Other” event type in the “Category” drop-down menu: Figure 61: advanced filter event category "Other" To display only one or more events from those listed above: •...
Page 66: Viewing Events
IEWING EVENTS For each event, the data that characterizes it and helps to identify it are reported, i.e. date and time and a brief description of the event. The maximum number of recordable events is set to 10.000 by default. Once this number is reached, the oldest events are deleted.
Page 67 If the configuration distribution has been completed, pressing the “Configuration Distribution Status” item will open the following window: Figure 62: distribution completed Make sure that all devices in the system have received the new configuration. This can be seen by checking that the “Devices with the same configuration”...
Page 68: Tools Menu
7.2 T OOLS MENU 7.2.1 ONCIERGE ERVICE ONFIGURATION Press “Concierge Service Config” item or the related button to display the following screen: Figure 64: concierge service configuration The 3 sections present in the screen are described below. RANSFER IN STANDBY MODE In this section it is possible to transfer the calls directed to a switchboard in stand-by status to another switchboard available on the system.
Page 69 In this condition stand by switchboard shows the following icon (1): For call forwarding to take effect, the Switchboard application which is put into standby mode must be left running and not closed. ALL FORWARDING In this section it is possible to enable the call forwarding function on Android/iOS smartphones and/or tablets, if the switchboard is in day or night mode.
Page 70 Figure 65: call divert It is possible to divert the call to: • a user ( tab), • an apartment ( tab), • another switchboard ( tab), • a contact present in the apartment station directory of the system ( tab), •...
Page 71 The “Competence Only” item (red box), if selected, allows reducing the list of users to those whose competence switchboard is the switchboard in question (this item affects also the “Apartments” tab). To quickly search for a user, simply write his/her name or a part of it in the field with the magnifying glass (red box): in this way only users whose name contains the characters entered will be displayed.
Page 72: Call Forwarding Service Activation And Verification
7.2.2 ALL FORWARDING SERVICE ACTIVATION AND VERIFICATION The “Activate/Verify call forwarding service” item allows you to: • activate the call forwarding service to smartphones/tablets (Android or iOS) for the Switchboard application, • verify that the activation has been successful. For all details follow steps reported in APPENDIX C: Configuring call forwarding function with CallMe Manager application support APPENDIX D: Configuring call forwarding function without CallMe...
Page 73: Activations
7.2.3 CTIVATIONS Press “Activations” item or the relevant button to display the following screen: Figure 67: type of activations The activations that can be performed from the Switchboard application are: • “Manual Commands”, • “Special Functions”, • “Switchboard commands”. These 3 types of activations are explained in more detail below. DS1060-121G...
Page 74 ANUAL OMMANDS The “Manual Commands” tab lists all the outputs of Relay Actuator 1060/84 devices present in the system. Depending on how an output has been programmed (whether monostable or bistable), it can be switched on or off or activated (for the time set in the configurator) by pressing the button in the red box: Figure 68: type of activations - Manual Commands DS1060-121G...
Page 75: Special Functions
PECIAL FUNCTIONS The “Special Functions” tab shows the list of calling stations (Call Modules 1060/12-13-17-18-23 and/or Modular Calling Station with 1060/48) to which one or more activations with item number have been associated. By selecting one of the calling stations, a significant description of the activation is shown with the relevant item number.
Page 76: Switch Board
WITCHBOARD OMMANDS The “Switchboard commands” tab shows the list of topological activations which have been created on the topological path of the Switchboard application: Figure 70: type of activations - Switchboard Commands To activate the corresponding relay outputs, simply select an activation and press the “->” button. DS1060-121G...
Page 77: Door Opener
7.2.4 D OOR OPENER Clicking on item “Door opener” from menu “Tools” or on its related button , it is possible to display the list of all electric locks managed by the system. To activate a lock, select one door and click on button “Open”.
Page 78: Cctv Cameras
7.2.5 CCTV C AMERAS Clicking on item “CCTV Cameras” from menu “Tools”, all the camera units in the system are displayed. These can be the cameras of the Call Module 1060/12-13-17-18-23, Entry panel 1060/71-74-75-78, Modular Calling Station with 1060/48, Entry panel 1060/21-22-33-34. Figure 72: camera list To display images coming from one of these cameras, follow the procedure below: •...
Page 79 • On video picture area (3) images coming from unit camera will be displayed and in the related call data area (7) the name of the unit camera will appear: • To break the display of images from a camera, click on button Clicking both on button “Watch &...
Page 80: External Cameras (Rtsp)
7.2.6 E (RTSP) XTERNAL CAMERAS Select the item “External Cameras (RTSP)” to view images from any RTSP cameras in the system. The following will appear: Figure 73: list of RTSP cameras The button on the left side of the screen can be used to view the list of RTSP cameras with their MAC address.
Page 81 Figure 75: possible video stream views According to the selected format, you can view: • 4 cameras ( ) at a time, • 6 cameras ( )at a time, • 8 cameras ( ) at a time, • 9 cameras ( )at a time.
Page 82 Press the “OK” button to display the screen shown below: Figure 77: adding a video stream to a display type Repeat the same procedure for the other three boxes to finish the selection and have the following: Figure 78: adding four video streams to a display type DS1060-121G...
Page 83: Textmessage
By pressing the right mouse button on the video stream of a camera, the icon appears: this icon can be used to remove the previously selected RTSP camera via confirmation pop-up. Once a display mode is defined, it is copied to the remaining display modes, possibly increasing the display pages.
Page 84: External Application Configuration
where it is possible to display all active chats with switchboard. The reception of a new chat message is signalled visually (by its icon that starts flashing green) and acoustically. If the Switchboard application is in the background on the screen of your PC, the operator can still see a possible chat message arrival signal through the relative icon that is brought to the foreground enlarged and turns green for about 2s.
Page 85: Access Control
7.2.9 A CCESS CONTROL Clicking on item “Access control” from menu “Tools” or on the related button , it is possible to manage IPerCom control access system. In detail it is possible to: • create/change users and user group (residents, not residents and switchboard users); •...
Page 86: Diagnostics
7.2.10 D IAGNOSTICS Press the “Diagnostics” item or the respective button to display the following information for each device: • operating status, i.e. whether the device communicates correctly with the Switchboard application (“Device Status” tab, see Figure 83); • firmware version and alignment, i.e. which firmware version the device has and whether it is aligned with the same software development platform present on the Switchboard application (“Firmware Alignment”...
Page 87 EVICE STATUS The “Device status” tab displays: • the devices that are not communicating correctly with the Switchboard application, • the devices that are communicating correctly with the Switchboard application, • all the devices regardless of their communication status. An example of a screenshot is shown below: Figure 83: devices Status tab The drop-down menu in the red rectangle can filter devices by items: •...
Page 88 The presence of devices that are not communicating correctly with the Switchboard application is indicated by red circles on the respective tab with the corresponding number inside. The icons indicating correct or incorrect communication with the Switchboard application are shown in the green rectangle and can be: •...
Page 89 IRMWARE ALIGNMENT The “Firmware alignment” tab displays the following: • devices whose development platform (UPTK) is aligned with that of the Switchboard application, • devices whose development platform (UPTK) is not aligned with that of the Switchboard application, • all devices regardless of the alignment status of the UPTK platform. An example of a screenshot is shown below: Figure 84: firmware alignment tab DS1060-121G...
Page 90 The drop-down menu in the red rectangle can filter devices by items: • "Matching" (devices with UPTK version aligned), • "Not matching" (devices with UPTK version not aligned), • "All" (all devices). The default setting is "Not matching". The presence of devices the versions of which are not aligned correctly with the Switchboard application is indicated by red circles on the respective tab with the corresponding number inside.
Page 91 LIGNMENT CONFIGURATION The Alignment configuration tab displays: • devices without configuration; • devices whose configuration is older than that of the Switchboard application; • devices whose configuration is more recent than that of the Switchboard application; • devices whose configuration is the same as the Switchboard application; •...
Page 92 The drop-down menu in the red rectangle can filter devices by items: • "Previous configuration/Not configured" (devices that have no configuration or whose configuration is older than that of the Switchboard application), • "Most recent configuration" (devices whose configuration is more recent than that of the Switchboard application), •...
Page 93 In addition, always regardless of the tab chosen, it is possible to: • check whether a single device communicates with the Switchboard application via the button (for the button to enable, you must select a device); • check whether all devices communicate with the Switchboard application via the button •...
Page 94: Lift Interface Commands
7.2.11 L IFT INTERFACE COMMANDS If in the IPerCom system there are one or more Lift Interfaces, it is possible to enable the lifts so that the resident or non-resident can reach the desired floor or apartment according to the operating mode (set on the staircase node) where the concerned Lift Interface is positioned.
Page 95: Menu Settings
7.3 M ETTINGS 7.3.1 P ERIPHERAL CONFIGURATION Opening this window by means of the item “Device Configurator” in the “Settings” menu, it is possible changing audio or video peripheral devices (among those installed on PC) that communicates with Switchboard application: Figure 87: audio - video settings With “OK”...
Page 96: Melody Configuration
7.3.2 M ELODY CONFIGURATION To change melodies played by Switchboard application according to call types or events, it is necessary to access the following window with the item “Melody configuration”: Figure 88: melody configuration The button can be used to select a melody from those proposed in the default folder "C:\Program Files (x86)\Urmet\SwitchBoard\RESWAVE".
Page 97 The melodies are played at the following events: Clip for incoming calls Audio file played in case of incoming call on the switchboard coming from an outdoor or apartment station Clip for incoming CallMe Audio file played in case of incoming call on the switchboard coming from calls CallMe application Clip for alarms...
Page 98: Button Bar Configuration
7.3.3 B UTTON BAR CONFIGURATION By means of item “Toolbar configuration”, it is possible to customize the bar of buttons on the right of the graphic user interface of the application: customize means adding or deleting buttons. The window that opens is the following: Figure 89: button configuration The position of the first 6 grey buttons and the last grey button in the figure above cannot be changed.
Page 99: Other Features Of Switchboard Application
To add a button: • select a button from the list on the left: arrow is enabled; • in the right-bar select the position where move the button: arrows are enabled; • click on arrow to add the button (it is added above to the selected button); •...
Page 100 Close application: The feature allows closing the application. Other icons with related items are explained in the different paragraphs of this manual, in detail: Icon name Symbol Reference paragraph Show active call list Active calls Run External Application External application configuration Test Switchboard Camera Test camera Show CCTV cameras...
Page 101: Multiple (Single) Window Opening Mode
7.3.5 M ULTIPLE INGLE WINDOW OPENING MODE This item, if enabled, allows opening more than one window of application (multiple windows), so that they are all available on the display of your own PC. If disabled, on the contrary, it is possible to display one window at a time.
Page 102: Other Configurations
7.3.7 O THER CONFIGURATIONS Press the “Other configurations” item to open the following screen: Figure 90: other configurations If the “Autodelete missed calls” item is not selected (default choice), missed calls can only be deleted by pressing the “Delete” button in the missed calls window. If, on the other hand, the item is selected, missed calls are automatically deleted (and only locally on the switchboard on which the option is active) as soon as the switchboard operator calls the apartment station and it answers the call or vice versa.
Page 103: Handset Configuration
7.3.8 H ANDSET CONFIGURATION This menu can be used to configure the Door phone 1060/41, if present. In detail, you can: • configure the three buttons present on the base of the Door phone 1060/41, connected to the PC where the Switchboard application was installed. •...
Page 104: Set Date And Time On The System
7.3.9 S ET DATE AND TIME ON THE SYSTEM Through this item it is possible to set the date and time of the PC (where the Switchboard application is running) to a system where these have been set incorrectly. By pressing on the item in question, the following pop-up window appears: Figure 93: set date and time Once you have checked that the PC's date and time are correct, press the "OK"...
Page 105: Maps
7.5 M IPerCom makes map function available on the Switchboard application. By means of a suitable graphic representation of the previously created plant (where the various devices are positioned), these functions can be used to: 1. navigate the topological structure (site, blocks, stairs, floors, and apartments) through “sensitive” areas by clicking the mouse of your PC;...
Page 106: How To Build Maps
7.5.1 H OW TO BUILD MAPS The following is needed to build the maps (configuration phase): 1. import the plant plan images; 2. draw the “sensitive” areas which allow you to navigate the plant on these plans, i.e. move quickly on blocks, stairs, floors, and apartments (and vice versa);...
Page 107: Example Of Map Construction Of An Installation
7.5.2 E XAMPLE OF MAP CONSTRUCTION OF AN INSTALLATION We will assume the example of a plant formed of five blocks, with seven stairs each, five floors for each stair and four apartments on each floor. On each block there is a Call Module 1060/12-13-17-18-23 and on each stair, there is an Entry Panel 1060/71-74-75-78.
Page 108 The video door phone or door phone apartment stations in the apartments are the only devices that cannot be placed on the maps and therefore do not appear on the right side of the screen. The three components of the previous screen are now described in greater detail. AVIGATION MODULE The navigation module shows the topology of the plant.
Page 109 Figure 98: plant navigation (stairs) The upper part of the module can be used to go back to the navigation. For example, press “Stair 01” you can view the floors of the concerned stairs: Figure 99: plant navigation (floors) DS1060-121G...
Page 110 OAD PLANT PLANIMETRIES Planimetries are loaded starting from the site node and then all the other nodes below (blocks, stairs, and floors). Once you have chosen the node, you can import the corresponding planimetry from an external file. Use the buttons at the top right of the screen below to do this: Figure 100: buttons to import a planimetry and set the map Use the buttons at the top right of the screen shown above to import the planimetry from an external file.
Page 111 Buttons can be used to hide/enable the button bar. Pressing the button and select an appropriate file, to open (for example) the screen that shows the map of the entire site: Figure 101: imported and positioned site map The blocks are marked from number 1 to number 5. The stairs of each block are marked from letter A to letter H.
Page 112 For example, the map of block number 1 will be the following (after importing the file of the corresponding planimetry): Figure 102: map of Block 01 imported and positioned The topological structure of the plant with maps is navigated by identifying and drawing the “sensitive” areas on them.
Page 113 “ ” RAWING SENSITIVE AREAS Taking as reference the image that shows the imported planimetry on the site node, it is useful to draw five “sensitive” areas related to the five blocks. To draw the “sensitive” areas relative to “Block 01”, the operations to be performed in sequence are as follows: •...
Page 114 Figure 104: “sensitive” area drawing (2) • repeat in the previous step for the other two consecutive vertices and return to the starting vertex, left-clicking again: Figure 105: “sensitive” area drawing (3) To save the created drawing: • point the mouse to the black tick at the top right of the area where you want to import the maps;...
Page 115 At this point, the “sensitive” area for “Block 01” has been drawn: Figure 106: plant map drawing with “sensitive” area The newly drawn “sensitive” area will change colour if you hover the mouse over it: Figure 107: map with “sensitive” area of different colour at mouseover DS1060-121G...
Page 116 Repeat the procedure for the other four blocks to draw four more “sensitive” areas. The areas thus drawn, when displaying the maps, become “sensitive” areas. Click on these areas to switch to the lowest topological nodes (i.e. from “Site 01” node to “Block 01” node and so on). A more detailed example will be given in paragraph Viewing maps.
Page 117 LACING DEVICES ON MAPS To position the devices on the maps, simply locate them on the right side of the configuration screen and left-click on the respective icon twice. The node where the device has been placed and the respective map (in the central part of the screen) are automatically identified on the left side of the screen.
Page 118 Figure 109: “Block 01” map The actual positioning is done by dragging and dropping the concerned device on the map itself. The following page will appear: Figure 110: “Block 01” map with a device placed DS1060-121G...
Page 119 Once positioned on the map, the device disappears from the list to the right of the image above. By left-clicking on the newly positioned device or on the respective associated doors (if present), the four buttons shown in the figure will appear: Figure 111: buttons on the positioned device The following operations can be performed after clicking on one of the four buttons: •...
Page 120 The following screen will appear about the last point, after having selected the device (in the example above, a Call Module) and pressing the button Figure 112: actions on the positioned device The following actions can be associated with a single or double mouse click on the concerned device: •...
Page 121 According to the device arrangement on the maps, the following table shows the possible actions that can be associated with a single or double click of the mouse: Device Action 1 Action 2 Action 3 Action 4 Call Module Watch & Listen Watch &...
Page 122 The status of the switchboard station (day, night or standby) is shown next to its icon. Entry Panels 1060/71-74-75-78 and 1060/21-22-33-34 can also be placed on maps. For details on the differences between the various models, refer to the respective user and installation manuals. On RTSP Cameras the button is not present and therefore it is not possible to associate any action to a single or double mouse click.
Page 123: Viewing Maps
7.5.3 V IEWING MAPS Press “View” --> “Maps” or the respective button (if present on the button bar) to view that described in the previous paragraphs. The following screen opens: Figure 113: site map view The navigation module is on the left of the page and the imported planimetries with highlighted “sensitive”...
Page 124 The buttons on the top right of the previous page have the following functions: • hide/enable the button bar; • zoom in/out on the map; • adapt the map vertically or horizontally to the entire import area; • display the system alarms in a drop-down menu; •...
Page 125 Navigation of the plant using the maps The topological nodes of the plant can be navigated using the maps and exploiting the “sensitive” areas identified during map construction. Five “sensitive” areas (the five blocks) marked with their labels are identified in the image below (site map): Figure 114: site map displayed with “sensitive”...
Page 126 Click on one of the areas to shift the map to the next node, i.e. the map of one of the five blocks: Figure 115: map of “Block 01” in map site view with “sensitive” areas Having drawn the “sensitive” areas of “Block 01” (as shown in the previous figure), you can view maps of individual stairs and so on to the floors.
Page 127 Display and reset alarm messages If an alarm is generated on a Call Module of “Block 01”, the maps show the following figure: Figure 116: alarm received on maps In the upper right corner, the icon starts flashing and is highlighted in red. Click on the concerned icon to open a drop-down menu where the following appears (for each alarm): •...
Page 128 Figure 118: view of the source that generated the alarm on the map The auto-on function (“Watch & Talk” and the “Watch & Listen”) can be used according to the actions programmed on the device. The same operations can be performed using a drop-down menu which opened by clicking on the icon on the device.
Page 129 Click on this item to clear the alarm as follows: • the icon stops flashing on the maps (if there are no other alarms in progress), • the alarm icon on the pedestrian door disappears, The “Alarm reset - Forced door” menu item clears the alarm on the maps and on the corresponding alarm window.
Page 130 Door left opened signal view In the case of door left opened signals, the maps show the following: Figure 120: open door signal received on the maps The icon in the upper right corner starts flashing and is highlighted in yellow. Click on the concerned icon to open a drop-down menu showing the name of the door that generated the signal.
Page 131 Click on “Door B1” to go to the map where there the door with respective door left opened signal located ( ), as shown below: Figure 122: view of the source that generated the alarm on the map The detail of the image in the red frame is as follows In this case, the signal cannot be reset by the switchboard operator but disappears automatically as soon as the respective sensor returns to the stand-by state (as on the respective window of the doors left open).
Page 132 One-way and two-way auto-on Auto-on of calling stations (one-way and/or two-way) can be performed according to the programming made when positioning the devices (single or double mouse click) or using the drop-down menus of the devices. In both cases, if an auto-on is made from the maps, the Switchboard application user interface switches to the foreground so that the switchboard operator can see the images shot.
Page 133 Main door or gate opening The main door or gate opening can take place according to the programming made during positioning of the access points of the devices (single or double mouse click) or using the relevant drop-down menus. Calling or initiating a chat The devices for which you can make a call or set up a chat are as follows: •...
Page 134 Point the mouse to the desired apartment and click on the icon . The following message will appear: Figure 125: map menu for calling an apartment or opening a chat The “Call” item can be used to call the apartment station or apartment stations of the apartment in the manner described in the paragraphs relating to “Switchboard”...
Page 135 If a panic alarm is sent from the concerned apartment, the corresponding “sensitive” area will start flashing and an alarm icon will be displayed, as shown in the figure below: Figure 127: view of apartment with panic alarm The drop-down menu that can be opened by pressing the button also contains the following items: •...
Page 136 ISPLAYING AND RESETTING THE ALARMS ASSOCIATED WITH THE INPUTS OF ELAY CTUATORS If an alarm is generated through the input of a Relay Actuator, the icon starts flashing and is highlighted in red. Press the icon in question with the mouse button to display an item containing: •...
Page 137: Deleting Maps
ISPLAYING DIAGNOSTIC ISSUES If a device on the maps has one of the 3 issues below with the Switchboard application: • incorrect communication, • firmware misalignment, • configuration file misalignment, this is indicated by the following icon (located near the device) flashing red: By left-clicking on the icon in question, the type of issue occurred is displayed.
Page 138: Problem Solving
ROBLEM SOLVING 8.1 M ISMATCH BETWEEN SOFTWARE VERSIONS OF DEVICES The presence of a mismatch between the software versions of the devices and/or applications is indicated by the Switchboard application through the following message: Figure 131: presence of mismatching devices on the system By pressing the “Status”...
Page 139: Right Close Of Switchboard Application
The software versions shown in the figure refer to the software development platform version included in the release software version. The devices must be inserted in the configuration, so that the Switchboard application can report any mismatches. The message temporarily disappears when you press the “OK” button. However, all the devices in the plant must be aligned with the same firmware version for the plant to work correctly.
Page 140: Switchboard Application Network Setting Change
8.3 S WITCHBOARD APPLICATION NETWORK SETTING CHANGE It is necessary to identify 4 cases depending on what set on Configurator in section “Network settings” (for further information see the system technical manual for the installer). Network settings can be of 2 types: manual or automatic.
Page 141 To correctly enter the above values (as an example), follow the instructions below. o Right-click on the “Open Network and Internet settings” item (icon at the bottom right of your PC monitor). A screen opens with the list of available networks (red box): Figure 134: list networks o In the screen above, press on the “Change adapter options”...
Page 142 The window sequence is shown below: Figure 135: network configuration parameters Close and restart the application (the new configuration is requested by the application at start-up), as shown below: Figure 136: configuration request DS1060-121G...
Page 143: Case 2: Manual Network Settings (Previous Setting: Manual)
8.3.2 C 2: M ANUAL NETWORK SETTINGS PREVIOUS SETTING MANUAL It is necessary in this case setting manually Switchboard application network parameters: IP address, subnet mask, default gateway and DNS server. Application shows the following pop up window in 5 minutes, after network settings was changed: Figure 137: manual network address change According to the image above:...
Page 144: Case 3: Automatic Network Settings (Previous Setting: Manual)
8.3.3 C AUTOMATIC NETWORK SETTINGS PREVIOUS SETTING MANUAL In this case Switchboard application must take in automatic way network settings: IP address, subnet mask, default gateway and DNS server. Application shows the following pop-up window in 5 minutes, after network settings was changed: Figure 138: from manual to automatic network configuration According to the image above: •...
Page 145: Case 4: Automatic Network Settings (Previous Setting: Automatic)
8.3.4 C AUTOMATIC NETWORK SETTINGS PREVIOUS SETTING AUTOMATIC In this case Switchboard application network settings will be changed in automatic way. Application shows the following pop-up window: Figure 139: automatic network address change Clicking on button “OK”, application starts working right again. DS1060-121G...
Page 146: Using The Switchboard Application With Door Phone 1060/41
8.4 U 1060/41 SING THE WITCHBOARD APPLICATION WITH HONE To make more immediate and easier management of all communications with visitors and system users, it is suggested to connect an additional Door phone 1060/41 to the computer. In this case buttons are switchboardd by actions “Unhook handset”...
Page 147: Connecting The Pc Where The Switchboard Application Is Installed To The Ipercom System
8.5 C ONNECTING THE WHERE THE WITCHBOARD APPLICATION IS INSTALLED TO THE PERCOM SYSTEM It is recommended to always make the connection between the IPerCom system network and the PC (where the Switchboard application is installed) via a LAN cable and not via a Wi-Fi network. 8.6 M OVING THE WITCHBOARD APPLICATION FROM ONE...
Page 148: Set The Pc Where The Switchboard Application Is Installed In "Sleep" Mode
8.7 S “ ” ET THE WHERE THE WITCHBOARD APPLICATION IS INSTALLED IN SLEEP MODE If the Switchboard application is running on a PC, this must never be set in “sleep” mode by the relevant button of your operating system: Figure 140: button to set the PC in sleep mode Otherwise, at the end of the “sleep”...
Page 149: Server Unreachable
8.8 S ERVER UNREACHABLE In presence of IPerCom systems in IPerCloud mode where the presence of a Server 1060/1 is required, the Switchboard application signals its absence by means of the following window: Figure 142: warning in case of Server 1060/1 not functioning and mandatory in IPerCom systems in IPerCloud mode If this message appears, the Switchboard application is no longer usable.
Page 150: Appendix A: Actions Which Can Be Performed On Devices On The Maps
APPENDIX A: A CTIONS WHICH CAN BE PERFORMED ON DEVICES ON THE MAPS Device Display View doors left Open Call/Chat/Auto-on Activate alarms open doors outputs Call Module 1060/12-13- YES (*) Auto-on 17-18-23 Pulsantiera Modulare con YES (**) Auto-on 1060/48 Entry Panel 1060/21-33- YES (***) Enable Auto-on...
Page 151: Appendix B: Alarm Signal And Door Left Open Icons On Maps
APPENDIX B: A LARM SIGNAL AND DOOR LEFT OPEN ICONS ON MAPS Alarm type/Door left open signal Icon Panic/Rescue (*) Fire alarm (*) Gas (*) Flooding (*) Intrusion (*) Coercion Tamper System error (*) Forced door Burglar alarm (*) Flat battery (*) Generic (*) Open door signal Table 4: alarm and door left open icons...
Page 152 Alarms marked with an asterisk (*) can only be generated by: • Relay Actuator inputs with firmware version 3.04 or higher; • alarm input of video door phone and door phone apartment stations (for further details, see the system technical manual for the installer and the relevant installation manuals). In both cases, the IPerCom system configurator must be used.
Page 153: Appendix C: Configuring Call Forwarding Function With Callme Manager Application Support
APPENDIX C: C ONFIGURING CALL FORWARDING FUNCTION WITH ANAGER APPLICATION SUPPORT The configuration of the call forwarding function with the support of the CallMe Manager application is foreseen for all those types of systems in which a building manager is present. The various actions to be performed to correctly configure the function relating to the Switchboard application are indicated below.
Page 154 ONFIGURATION OF THE SYSTEM AND PARAMETERS OF THE CALL FORWARDING FUNCTION INSTALLER Using the IPerCom Installer Tools application, the installer creates the project and the related configuration, that is defines the system topology, adds the devices on the topological nodes, assigns appropriate names to the devices, apartments, and topological nodes, creates the address books, the users, and activations, configure the parameters of the call forwarding function in the "System"...
Page 155 Figure 144: configuration application DS1060-121G...
Page 156 After this, it is necessary to go to the “Urmet Cloud” tab in the Site authorization management section: Figure 145: site transfer from installer to building manager It is necessary to press the "Transfer site to Building Manager" button to transfer ownership of the site to the building manager, who with the CallMe Manager application will be able to configure the call forwarding service by printing the relevant letters.
Page 157 By pressing the “Transfer ownership” button, an email is sent to the building manager and the correct outcome of the operation is confirmed by the following dialog box: Figure 147: correct outcome of the invitation to the building manager DS1060-121G...
Page 158 MPORT OF THE TOPOLOGICAL STRUCTURE OF THE SYSTEM AND PRINT OF LETTERS BUILDING MANAGER Below are illustrated the fundamental steps that the building manager must follow to allow switchboard operator to use the call forwarding function. For all information on managing users, refer to the user manual of the CallMe Manager application.
Page 159 The CallMe Manager application shows the following dialog box relating to the presence of a new site (“System with CallMe Manager”) transferred to the building manager account: Figure 149: new site transferred to building manager By pressing the “OK" button, the homepage of the CallMe Manager application appears with the new site loaded: Figure 150: CallMe Manager app homepage DS1060-121G...
Page 160 By expanding the topological structure, it is possible to view all the topological nodes present in the system (blocks, stairs, floors, and apartments) and the Switchboard application (positioned in this case on the topological node “Block 01”): Figure 151: position of the Switchboard application in the system topology Once the topology has been imported, it is necessary to generate the letters (pdf file) which must be sent via email or post to the switchboard operator, to allow the association of the account with the Switchboard application (via the CallMe app): to do this, after positioning yourself on the node relating...
Page 161 The following screen appears: Figure 152: print of the pdf letter Press the “Print” button to generate the letter in PDF format to send to the switchboard operator. CTIVATE AND ENABLE THE CALL FORWARDING FUNCTION SWITCHBOARD OPERATOR Below are the basic steps that the switchboard operator must perform with the CallMe app, after receiving the letter from the building manager, to activate the call forwarding function on the Switchboard application.
Page 162 Launch the application and after viewing the 3 windows with a brief presentation of the app, press the “Let's get started” button. The login page appears: Figure 153: app login page or to create an account Once logged in with a newly created or existing account, the application homepage is displayed: Figure 154: application homepage DS1060-121G...
Page 163 Pressing the “Add a place” button the following screen appears: Figure 155: add of a place Press the "Scanning the QR code" button to start the QR Code Reader application, then scan the QR code displayed in the letter sent by the building manager. The app shows the following screen: Figure 156: association of a place (Switchboard) with the CallMe account DS1060-121G...
Page 164 It is possible to change the name “Switchboard”. By pressing the “Save name and proceed” button, the home page of the CallMe application appears with the newly added "Switchboard" place: Figure 157: association of Switchboard application with the CallMe account At this point there can be two ways to proceed, depending on whether the service is activated for the first time or not.
Page 165 Service activated for the first time From the “Tools” menu of the Switchboard application press on the “Activate/verify Call Forwarding Service” item. The following window opens: Figure 158: activation of the call forwarding service By pressing the “Activate and Verify” button, the correct outcome of the operation is indicated by the following pop-up window: Figure 159: activation of the call forwarding service was successful DS1060-121G...
Page 166 Then check that the icon appears at the top right of the user interface, as shown in the figure below: Figure 160: call forwarding function icon Service not activated for the first time From the “Tools” menu of the Switchboard application it is necessary to press on the “Activate/verify Call Forwarding Service”...
Page 167 By pressing the “Activate and Verify” button, the correct outcome of the operation is indicated by the following pop-up window: Figure 162: activation of the call forwarding service was successful Finally, to enable the call forwarding service it is necessary to press the “Concierge Service Config” item from the “Tools”...
Page 168 In addition to call forwarding on smartphones/tablets (Android or iOS), the app also makes the following services available: • auto on with mono or bidirectional audio on the system calling stations (“Cameras” button); • display of missed calls from an apartment station (“History” button); •...
Page 169 Once the call forwarding function for the Switchboard application has been configured, it is of fundamental importance not to do a new system configuration from scratch (even if the topology is the same): if this were the case, the procedure seen above to associate the smartphone /tablet to the Switchboard application needs to be repeated.
Page 170: Appendix D: Configuring Call Forwarding Function Without Callme Manager Application Support
APPENDIX D: C ONFIGURING CALL FORWARDING FUNCTION WITHOUT ANAGER APPLICATION SUPPORT The configuration of the call forwarding function without the support of the CallMe Manager application is foreseen for all those types of systems in which a building manager is not present. The various actions to be performed to correctly configure the function relating to the Switchboard application are indicated below.
Page 171 ONFIGURATION OF THE SYSTEM AND PARAMETERS OF THE CALL FORWARDING FUNCTION INSTALLER Using the IPerCom Installer Tools application, the installer creates the project and the related configuration, that is defines the system topology, adds the devices on the topological nodes, assigns appropriate names to the devices, apartments, and topological nodes, creates the address books, the users, and activations, configure the parameters of the call forwarding function in the "System"...
Page 172 Figure 165: configuration application CTIVATE AND ENABLE THE CALL FORWARDING FUNCTION SWITCHBOARD OPERATOR Below are the basic steps that the user must perform with the CallMe app to activate the call forwarding function on the Switchboard application. For all information on configuring the CallMe app, refer to the relevant booklet on the website www.urmet.com.
Page 173 Launch the application and after viewing the 3 windows with a brief presentation of the app, press the "Let's get started" button. The login page appears: Figure 166: app login page or to create an account Once logged in with a newly created or existing account, the application homepage is displayed: Figure 167: application homepage DS1060-121G...
Page 174 Pressing the “Add a place” button the following screen appears: Figure 168: add of a place Press the "Scanning the QR code" button to start the QR Code Reader application, then scan the QR code that appears by pressing on the item “Activate/verify Call Forwarding Service” from the “Tools” menu of the Switchboard application: Figure 169: activation of the call forwarding function DS1060-121G...
Page 175 The QR code shown in the “Activate/verify Call Forwarding Service” menu is valid for 5 minutes from the time it is displayed. After 5 minutes, it is necessary to generate a new QR code by closing and reopening the window associated with the “Activate/verify Call Forwarding Service” menu. The app shows the following screen: Figure 170: association of a place (Switchboard) with the CallMe account It is possible to change the name “Switchboard”.
Page 176 Figure 171: association of Switchboard application with the CallMe account At this point there can be two ways to proceed, depending on whether the service is activated for the first time or not. Service activated for the first time From the “Tools” menu of the Switchboard application press on the “Activate/verify Call Forwarding Service”...
Page 177 By pressing the “Activate and Verify” button, the correct outcome of the operation is indicated by the following pop-up window: Figure 173: activation of the call forwarding service was successful Simply check that the icon appears at the top right of the user interface, as shown in the figure below: Figure 174: call forwarding function icon DS1060-121G...
Page 178 Service not activated for the first time From the “Tools” menu of the Switchboard application it is necessary to press on the “Activate/verify Call Forwarding Service” item. The following window opens: Figure 175: activation of the call forwarding function By pressing the “Activate and Verify” button, the correct outcome of the operation is indicated by the following pop-up window: Figure 176: activation of the call forwarding service was successful DS1060-121G...
Page 179 Finally, to enable the call forwarding service it is necessary to press the “Concierge Service Config” item from the “Tools” menu of the Switchboard application and tick the “Call Forwarding” box: Figure 177: enabling the call forwarding function The “Username” field is automatically set and not visible to the user. Pressing “OK”...
Page 180 In addition to call forwarding on smartphones/tablets (Android or iOS), the app also makes the following services available: • auto on with mono or bidirectional audio on the system calling stations (“Cameras” button); • display of missed calls from an apartment station (“History” button); •...
Page 181 The QR code displayed on the Switchboard application, once scanned, can no longer be used. It is necessary to view a new QR code via the “Activate/verify Call Forwarding Service” item. Once the call forwarding function for the Switchboard application has been configured, it is of fundamental importance not to do a new system configuration from scratch (even if the topology is the same): if this were the case, the procedure seen above to associate the smartphone /tablet to the Switchboard application needs to be repeated.
Page 182: Appendix E: Configuring Call Forwarding Function In Ipercom Systems In Ipercloud Mode
APPENDIX E: C ONFIGURING CALL FORWARDING FUNCTION IN SYSTEMS IN LOUD MODE The configuration of the call forwarding function in relation to the Switchboard application in IPerCom systems in IPerCloud mode is like that reported in APPENDIX C: Configuring call forwarding function with CallMe Manager application support.
Page 183 By pressing the “Print letters” button, both the IPerCloud apartments and the Switchboard application are displayed: Figure 179: print of letters From this point on, the procedure is like what was seen in the case of configuring the call forwarding function with the support of the CallMe Manager application.
Page 184: Appendix F: Call To Several Switchboard Applications Each Connected To A Callme App
APPENDIX F: C ALL TO SEVERAL WITCHBOARD APPLICATIONS EACH CONNECTED TO A E APP ALL TO COMPETENCE WITCHBOARD If an apartment (or a calling station) calls more than one competence switchboard (each with the call forwarding function enabled) the only CallMe app that receives the call is the one linked to the switchboard placed on the lowest node of the topological path of the calling device.
Page 185 If on the lowest node of the topological path of the calling device (or in those immediately above) there are several Switchboard applications (each with the call forwarding function enabled), it is possible to establish through the configurator which CallMe app should receive the call. For example, if on the “Floor 1”...
Page 186 In the event that not all Switchboard applications of the same node are connected to the CallMe app, the CallMe app that rings is the one related to the first Switchboard application found in the list. Any other Switchboard applications present on the other nodes of the same level (floor, stair, or block) will also appear in the list.
Page 187 If on the highest node there are several Switchboard applications (each with the call forwarding function enabled), it is possible to establish through the configurator which CallMe app shall receive the call. If there are 3 switchboards with the call forwarding function enabled on the “Block 1” node in the figure above, the list of switchboards present on the topological node in question appears on the configuration page of any of the 3 in the CallMe Priority section: Figure 183: list of switchboards on a topological node...
Page 188 In general, any other Switchboard applications present on the other nodes of the same level (floor, stair and block) will also appear in the list. These (if connected to a CallMe app) are to be taken into consideration as the call is directed to all switchboards in the system. HOW TO MAKE MULTIPLE CALLME APPS RING AFTER A CALL TO THE COMPETENCE SWITCHBOARD Following a call to the competence switchboard, it is possible to make multiple CallMe apps ring by sharing access to the system (place) with other users.
Page 189 If you want to make the CallMe app linked to the Switchboard application of the “Block 1” node also receive the call from APT1 (for example), it is necessary that the user authenticated on the CallMe linked to the Switchboard application of the “Stair 1” node (“Switchboard B”) shares the system (place) with the user authenticated on the CallMe linked to the Switchboard application of the “Block 1”...
Page 190 • Press on button “Add user” (red arrow): Figure 186: QR-code to share the “Switchboard B” location with the user of the “Switchboard A” location On smartphone/tablet A it is necessary: • Press in sequence buttons “Settings” ( ) -- > “My places”: Figure 187: place “Switchboard A”...
Page 191 • Press then the button “Add place”: Figure 188: screen from where you can scan the QR code of the “Switchboard B” location • press the “Scanning the QR code” button, scan the QR code generated on the smartphone/tablet B and press the “Save name and proceed” button in the relevant dialog box: Figure 189: “Switchboard B”...
Page 192 A call from APT1 to the competence switchboards will make ring the two CallMe apps of the “Stair 1” and “Block 1” nodes. The same procedure can be done on smartphones/tablets C and A, so that if APT3 calls the competence switchboards, the call is received both by smartphone/tablet C and by smartphone/tablet A.
Page 193 DS1060-121G...
Page 194 DS1060-121G LBT20379 Technical Area URMET S.p.A. Customer Service +39 011.1962.0029 10154 TURIN (ITALY) http://www.urmet.com VIA BOLOGNA 188/C e-mail: info@urmet.com Phone +39 011.24.00.000 (RIC.AUT.) +39 011.24.00.300 - 323 DS1060-121G...

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