Extron electronics NAVigator User Manual page 151

Alarm
Firmware Incompatible
Firmware Upgrade
HDCP Error
IGMP Failure
Link Speed
Memory Utilization
Name Conflict
Network Conflict
Network Utilization
NTP Sync
PTP Master Stability
PTP Sync
Stream Conflict
Stream error
Cause
A firmware version discrepancy exists
between the NAVigator and assigned
endpoints.
The firmware upgrade process on
NAVigator or endpoints failed to
complete.
Encoder: The video input signal is
HDCP protected and HDCP negotiation
has failed.
Decoder: The incoming stream is
HDCP protected and the display
connected to the output does not
support HDCP or the HDCP version.
The NAVigator failed to receive three
consecutive IGMP queries from an
IGMP querier.
The negotiated communication speed
(Link Speed) between the NAVigator
and a managed switch is lower than its
capability of 1 Gbps.
The NAVigator has exceeded its 80%
memory allocation amount.
Two or more NAV devices on the
network have the same device name.
Two or more NAV devices on the
network have the same IP address.
The NAVigator is receiving excessive
network traffic.
The NAVigator cannot obtain time from
the specified NTP Server.
The clock to which all devices are
synchronized is changing too
frequently, for example, due to network
jitter.
NAV device cannot synchronize its
PTPv2 clock with any peers.
Multiple NAV endpoints are configured
to use the same video, audio, AES67,
or USB multicast IP address.
The decoder has lost reception of the
stream for two or more seconds.
Upgrade the firmware on the deviating device.
Retry the firmware upgrade. If it is again
unsuccessful, use Toolbelt or a web browser to
directly manage the device and perform a unit
firmware upgrade.
Encoder:
Disconnect and reconnect the video input
cable into the encoder (see the applicable NAV
encoder user guide at www.extron.com).
Bypass video adapter cables and make a direct
HDMI male-to-male connection.
Decoder: Check the technical specifications of
the display that is connected to the decoder for
HDCP version support.
Debug network connectivity between the
NAVigator and the IGMP querier (which can be
either a router or a managed switch).
Check switch configuration and ensure proper
settings for the switch port to which the
NAVigator is connected.
If the issue persists, reboot the NAVigator.
Change the device names affected so that each
is unique.
Change the IP addresses affected so that each
is unique.
Check the network for flooding, also check for
improper network configuration.
Debug the network connectivity between the
NAVigator and the specified NTP server.
Check network for flooding and correct PTPv2
packet priority.
Ensure that network policies allow PTPv2
packets to reach the NAV Device from a clock
master.
Reconfigure endpoint stream settings for a
unique stream address.
Check all network switches and routers that
support your NAV system for proper multicast
(IGMP) configuration.
NAVigator System Manager • Troubleshooting
Remedy
141