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3. The general process of after-sales service is:
(1) Contact UFACTORY technical support (support@ufactory.cc) to
confirm whether the product needs to repair and which part should be
sent back to UFACTORY.
(2) After the bill of lading on UPS, we will send the invoice and label to
you by mail. You need to make an appointment with the local UPS and
then send the product to us.
(3) UFACTORY will check the product warranty status according to the
after-sales policy.
(4) Generally, the process takes around 1-2 weeks except for shipment.
Note:
1. Please keep the original packaging materials of the product. When
you need to send the product back to get repaired, please pack the
product with the original box to protect the product during the
transportation.
2. If you need to send the control box to get repaired, please export and
save the configuration file of the robotic arm to prevent the original data
from being lost or changed during the repair process (Please refer to the
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