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Hotel Functions for Reception and Room Telephones
The hotel function enables the comfortable room and call data manage-
ment if the PBX is used in a hotel. The scope of functions can be divided
into three main areas.
Hotel Reception Telephone: (only in combination with a system tele-
phone COMfort 2000 plus Xtension module) The hotel reception tele-
phone enables various control and information functions via display and
LEDs on the Xtension module. An additional PC is not necessary at the
reception in many cases. The guests' Check in and Check out are
directly controlled with the menu of the telephone. There are various
functions available for the affected room in different phases.
Arrival of the guest (check in):
View Room status (clean, uncleaned, blocked)
Perform „check in"
During the guest´s stay (after check in):
Permit/block outbound calls from the room telephone
Configure the wake-up time of the room telephones
View guest information (e.g. accrued telephone charges, time of
check in)
Print informational invoices (of the currently accrued telephone
charges) for the guest directly to a printer
The guest leaves:
Perform „check out"
Print invoice for the accrued telephone charges directly to a printer
Hotel Room Telephones: The PBX has many functions not making
sense or being harmful if used from a hotel room telephone. This is the
reason for blocking programming functions (like e.g. Do-not-disturb,
Call forwarding) exchange functions and special exchange line access
types. This way, the guest can only make outbound calls and accept
calls and configure the personal wake-up time. In addition to this it is
possible for the room service to configure the room status (clean,
uncleaned, blocked) by entering a digit sequence.
The advantage of a system telephone COMfort 1000, 1200 or 2000
compared with the use of an analog or standard ISDN telephones is e.g.
the remote controlled delete function when checking out the guest (pri-
vacy protection), the various comfort functions and specifically config-
ured function keys. The functions which are still allowed for room tele-
phones are handled the same way as described for normal telephones.
With one exception: A programmable function key configured with the
function „hotel room" allows the setting of a wake-up time and the dis-
play of call charges and of the check in time. The following functions are
also possible:
Starting and accepting internal and external calls
Delete lists and charges via the menu point „functions" (the call
charge meter of the PBX is not influenced)
Interrogation of e.g. call charges via the menu point „information"
Use of the caller/call/redial list as well as the telephone book (inter-
nal telephone number as well as the short-code dial numbers of the
PBX are not listed in the telephone book)
Sending and receiving of SMS
Memo, scheduled call and Power Dialling
Interrogation of call charges and setting of the wake-up time with a
function key.
Print-out Function: (available only in combination with a serial printer,
the A4 printer EPSON LX300+ is recommended). This function enables
the output of the accrued telephone charges as a guest invoice (or infor-
mational invoice) with a separate line for each call. This function is con-
trolled by the hotel reception telephone.
The hotel room telephones have a limited function set for pro-
gramming and usage. Additional protection for your PBX is
achieved by the use of the dealer and user password. Block
Hotel Functions for Reception and Room Telephones
the CAPI access on the ISDN ports used for the hotel room telephones.
Additional advice may be found in
phoning and Forwarding (Protection against Exploits) on page
Mandatory Configuration Settings for the Hotel Reception
Telephone
These configurations are necessary for the reception telephone in
COMset:
At least one system telephone (maximum of 4) COMfort 2000 plus Xten-
sion module has to be assigned to the function Hotel Reception Tele-
phone.
These configurations are necessary in COMfort Set or the menu of the
reception telephone:
There must be one programmable function key configured for each
hotel room telephone on the hotel reception telephone.
Some providers do not transmit charge information. If
LCR is enabled for the hotel reception telephone and
calls are transferred to hotel guests the charges for these
calls may not be available.
To add charges for an assisted call transfer to the guest´s bill the
function „Call charge recording changes with S" has to be acti-
vated. A useful feature is the „Advice of charge at the end of the
call (AOCE)", because all charges are billed to the last subscriber.
If the ISDN connection has the feature „Advice of charge during
the call (AOCD)", at least one unit will be charged to the hotel bill.
Please pay attention that the hotel reception telephone is not available
for incoming calls during the check in or check out (caller hears the busy
signal). The configuration of a call forwarding on busy is recommended.
The simultaneous use of a system telephone as a waiting field reception
and as a hotel reception telephone is not possible.
Please make sure that the listing of internal calls in the caller list is acti-
vated if you like to be informed about unsuccessful guest calls to the
hotel reception telephone.
The function „hotel room" can only be configured on the first level of the
keys. Afterwards the second level is blocked. An existing function on the
second level will be deleted.
The hotel room key is also a destination speed dialling key for the cor-
responding room telephone.
Mandatory Configuration Settings for the Hotel Room Tele-
phones
These configurations are necessary in COMset for the room tele-
phones:
At least one telephone has to be assigned to the function Hotel Room
Telephone.
If the hotel wants to be reachable (e.g. for room reservations) even if
many guests are making calls an external S
Hotel Room Telephones.
If system telephones COMfort 1000, 1200 or 2000 are used as Hotel
Room Telephones these settings can be made in COMfort Set:
An Xtension key can be configured with the function Hotel Room for the
telephone number of this telephone. The guest can use this key to
configure the wake-up time and get information about the accrued tele-
phone charges.
Other Xtension keys may be assigned with numbers for the exchange
line (0), Reception, Room service, Emergency etc. .
Some providers do not transmit charge information. If a
hotel guest is using such a provider to make outbound
calls the accrued charges can not be billed to him. Out of
this reason it is not useful to activate Soft-LCR for a hotel room tel-
ephone. To avoid manual dialling of a provider these numbers
should be added to the Blocking Numbers with COMtools tele-
phone book. The Blocking Numbers have to be activated for each
chapter Restrict Programming, Tele-
50.
port can be blocked for
0
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