Overview - Nortel NAC User Manual

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Overview

Introduction
MQA and NAC 2.5
In this chapter
For more MQA
information
Standard 1.0
In Meridian MAX 7, Multiple Queue Assignment (MQA) was
introduced to allow an agent to service up to five ACD-DNs
simultaneously. Without the MQA feature, agents service only
the one ACD-DN associated with the phoneset into which they
logged in.
The Network Position Status Counts Display is the only screen
in NAC 2.5 that is directly impacted by MQA. You must
interpret the data differently on this screen if any of your
Meridian MAX applications contain MQA.
This chapter describes how to intrepret the Network Position
Status Counts Display if one of your Meridian MAX
applications is running MQA.
For more information on MQA, refer to one of the following
manuals:
• Meridian MAX 7 Supervisor's User Guide (P0815598)
• Meridian MAX 8 Supervisor's User Guide (P0853407)
• Meridian MAX 9 Supervisor's User Guide (P0881392)
Network Administration Center
User Guide Supplement
Using Multiple Queue Assignment
November 1998
Overview