Page 1 Device Configuration Guide BCM50 2.0 Business Communications Manager Document Status: Standard Document Number: NN40020-300 Document Version: 01.02 Date: October 2006...
Page 2 Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks. Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation. The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Nortel Networks is under license.
Page 3: Table Of Contents
To use the Hot desking feature to divert an IP telephone configuration ......149 To cancel Hot desking ....................150 To configure a new time zone on a remote IP telephone ..........150 To force a firmware download to a Nortel IP telephone ..........151 Device Configuration Guide...
Page 4 Task List Default memory button programming for telephones ....153 To enable Bluetooth® on an IP Phone 1140E.............173 Labelling telephone sets: Desktop Assistant portfolio ....183 To label a button......................190 Telephony features .
Page 5 Task List To erase a memory button ..................227 To store more than one number or code on one button ..........227 About System-Wide Call Appearance (SWCA) keys ....287 To add SWCA keys to your telephone ................288 To receive a call and assign it to a SWCA key ............288 To retrieve a call from a SWCA key ................290...
Page 6 Task List NN40020-300 NN40020-300...
Page 7 Getting Help from the Nortel Web site ....... . .
Page 8 Contents Answer DNs tab ............49 Capabilities and Preferences main tab .
Page 9 Contents Chapter 12 Setting up central answering positions ......93 Configuring CAP assignments (eCAPs) ........94 Programming CAP/KIM buttons .
Page 10 Configuring a new time zone on a remote IP telephone ..... . 150 Download firmware to a Nortel IP telephone ....... 151 Chapter 21 Default memory button programming for telephones .
Page 11 Contents Desktop Assistant Pro — Administrator Edition main window ....187 Menu bar commands ..........188 Button programming .
Page 12 Contents Call information ........... . . 213 Call display information .
Page 13 Contents Call log prompts ........... . . 247 Report and record alarm codes .
Page 14 Contents NN40020-300 NN40020-300...
Page 15: Getting Started With Bcm
The Device Configuration Guide is directed to installers who install, configure, and maintain BCM systems. To use this guide, you must: • be an authorized BCM installer or administrator within your organization • know basic Nortel BCM terminology • be knowledgeable about telephony and IP networking technology Device Configuration Guide...
Page 16: Acronyms
Chapter 1 Getting started with BCM Acronyms The following is a list of acronyms used in this guide. Table 1 Acronyms Acronym Description Analog station module analog terminal adapter Basic Rate Interface Business Communications Manager Central Answering Position Contact Center CLID Calling Line Identification Class of Service...
Page 17 • VoIP Gateway (H.323 and SIP): Up to 12 VoIP trunks • VoIP Telephony Clients: Up to 32 VoIP Telephony clients, supporting the range of Nortel IP Phones. BCM applications BCM50 R2 supports many applications provided on the existing BCM platforms.
Page 18: Symbols And Conventions Used In This Guide
Chapter 1 Getting started with BCM Symbols and conventions used in this guide These symbols are used to highlight critical information for the BCM system: Caution: Alerts you to conditions where you can damage the equipment. Danger: Alerts you to conditions where you can get an electrical shock. Warning: Alerts you to conditions where you can cause the system to fail or work improperly.
Page 19: Related Publications
Chapter 1 Getting started with BCM The following conventions and symbols are used to represent the Business Series Terminal display and dialpad. Convention Example Used for Pswd: Word in a special font (shown in Command line prompts on display telephones. the top line of the display) PLAY Underlined word in capital letters...
Page 20 Chapter 1 Getting started with BCM Networking Configuration Guide (N0060606) Telset Administration Guide (N0060610) Telephones and Peripherals Telephony Device Installation Guide (N0060609) BST Doorphone Installation and Configuration Guide (P1013654) T24 KIM Installation Card (P0603481) Digital Mobility DECT Deployment and Demonstration Tool Digital Mobility System Installation and Configuration Guide (N0000623) T7406 Cordless Handset Installation Guide (P0606142) IP Telephony...
Page 21: How To Get Help
Getting Help over the telephone from a Nortel Solutions Center If you have a Nortel support contract and cannot find the information you require on the Nortel Support Web site, you can get help over the telephone from a Nortel Solutions Center.
Page 22: Getting Help Through A Nortel Distributor Or Reseller
Getting Help through a Nortel distributor or reseller If you purchased a service contract for your Nortel product from a distributor or authorized reseller, you can contact the technical support staff for that distributor or reseller. NN40020-300...
Page 23: Welcome Panel
Chapter 2 Welcome panel The Welcome panel displays information for the current account logged on the system. The administrator is prompted to change the password before any programming menus are accessible. This panel will be displayed: • on the first login to the BCM by nnadmin, •...
Page 24 Chapter 2 Welcome panel Figure 2 Welcome panel Table 3 Welcome panel fields Attribute Value Description Current Account Account Notifications <read-only> Displays BCM administrative messages or notifications regarding the current user. User ID <read-only> User ID you used to log on to the system. Telset User ID <read-only>...
Page 25: System Software
Chapter 3 System Software The system software identity. The following path indicates where to access the system identification settings in Element Manager: • Element Manager: Configuration > System > Identification Figure 3 System Identification panel Table 1 describes each field on this panel. Table 1 System Identification fields Attribute Value...
Page 26 Chapter 3 System Software Click the following link to connect with the type of information you want to view: Panel Task “Setting clock control to local system” on page 28 Click the navigation tree heading to access general information about Date and Time management. Figure 4 Date and time panel Table 2 describes each field on the Date and Time panel.
Page 27 Chapter 3 System Software Table 2 Date and Time panel fields (Sheet 2 of 2) Attribute Value Description Network Time Protocol Settings (Settings are active only if Clock Control Type is set to Network Time Protocol.) NTP server address <IP address> The IP address of the server that controls the network time and date.
Page 28: Setting Clock Control To Local System
Chapter 3 System Software In the bottom frame, ensure that the Time zone is correct for the location of the local system. If Trunk was selected in the Date and Time Source drop-down list, enter the year in the Year field.
Page 29: System Schedule Settings And Services Scheduling
Chapter 4 System schedule settings and services scheduling Use scheduled services to control how calls are answered in off-hours (Ringing Groups), how calls are routed at various times of the day, and how restrictions are applied on lines and telephones at specific times of the day.
Page 30: Configuring Schedule Names And Timers
Chapter 4 System schedule settings and services scheduling Restriction and Routing services require a service control password before users are allowed to change scheduling on a control telephone. The Service Control Password field on this panel allows you to delete a current entry, and add a new password. Make a note of the password; the panel displays only asterisks.
Page 31: Default Time Settings
Chapter 4 System schedule settings and services scheduling Default time settings Table 4 provides a list of the default times for each schedule. Table 4 Default schedule times Schedule Start Time Stop Time Schedule Start Time Stop Time Schedule 1: Night 23:00 07:00 Schedule 4:...
Page 32 Chapter 4 System schedule settings and services scheduling Table 5 Service settings (Sheet 2 of 2) Attribute Value Description Schedule <read-only> These are the schedules that are available on the system. Routing Svc Off prevents the service from being activated. Manual Manual allows you to turn the service on and off at any time from a control telephone.
Page 33: System Features And Feature Codes
Chapter 5 System features and feature codes • “BCM feature codes” on page 33 provides a complete list of the feature codes that can be accessed from digital and IP telephones. • “Button programming features” on page 36 provides a list of the features that are programmable under the DN record Button Programming heading.
Page 34 Chapter 5 System features and feature codes Table 6 Features sorted by feature name and by activation code (Sheet 2 of 4) Sorted by feature name Sorted by activation code FEATURE FEATURE Feature name <code> <code> Feature name Call Log - Delete items (autobumping) System Wide Call Appearance *521 to *536 (SWCA)
Page 35 Chapter 5 System features and feature codes Table 6 Features sorted by feature name and by activation code (Sheet 3 of 4) Sorted by feature name Sorted by activation code FEATURE FEATURE Feature name <code> <code> Feature name Malicious call identification (MCID) Do not Disturb - Cancel Memory buttons - Program Call Log password...
Page 36: Button Programming Features
Chapter 5 System features and feature codes Table 6 Features sorted by feature name and by activation code (Sheet 4 of 4) Sorted by feature name Sorted by activation code FEATURE FEATURE Feature name <code> <code> Feature name Time zone adjust (IP telephones) *510 Malicious call identification (MCID) Transfer...
Page 37 Chapter 5 System features and feature codes • Some features also require that the service be available on the line from your telephone service provider. The types of lines provided are also determined by the region chosen for your system. MCID (malicious call identification) is an example of this type of feature. Table 7 Button Programming Feature settings (Sheet 1 of 4) Set command (FEATURE...
Page 38 Chapter 5 System features and feature codes Table 7 Button Programming Feature settings (Sheet 2 of 4) Set command (FEATURE Feature Description <code>) Link Activates the Link command, which allows the user to access special features on a remote PBX system. Call park Allows the user to park a call.
Page 39 Chapter 5 System features and feature codes Table 7 Button Programming Feature settings (Sheet 3 of 4) Set command (FEATURE Feature Description <code>) Call logs autobumping Allows the user to select if the system will remove the oldest log item manually when the log space fills.
Page 40 Chapter 5 System features and feature codes Table 7 Button Programming Feature settings (Sheet 4 of 4) Set command (FEATURE Feature Description <code>) Display voice mail DN Displays the voice mail, skillset, or IVR DN. Transfer to mailbox Transfers an external call directly to a mailbox on the CallPilot system. Voice mail interrupt Intercepts a caller who is listening to your mailbox greeting or leaving a message.
Page 41: Dn Records Parameters
Chapter 6 DN records parameters The DN record defines the specific function of each telephone within the system. The following paths indicate where to access DN record parameters in Element Manager and through Telset Administration: • Element Manager: Configuration > Telephony > Sets > All DNs •...
Page 42: Main Panel Tabs: Common Fields
Chapter 6 DN records parameters Panel tabs Tasks Features “IP Terminal Details tab” on “Configuring telephones: IP “Global VoIP features” on page 59 telephones” on page 139 page 143 “Button Programming table” on page 60 “Button Programming tab” on “Default memory button page 60 (includes CAP/KIM programming for telephones”...
Page 43: Line Access Tab
Chapter 6 DN records parameters Table 8 Common columns for the main tabs (Sheet 2 of 2) Attribute Value Description Model Analog This heading appears for telephones in the digital DN range, from the Start DN (default: 221) up to DN 433. Choose the 7000 setting that is appropriate for the telephone you want to 7100...
Page 44 Chapter 6 DN records parameters Figure 7 System DNs table Table 9 describes these fields. Table 9 Line Access - System DNs table fields (Sheet 1 of 2) Attribute Value Description <read-only> Refer to “Main panel tabs: common fields” on page Model <alphanumeric>...
Page 45 Chapter 6 DN records parameters Table 9 Line Access - System DNs table fields (Sheet 2 of 2) Attribute Value Description Priv. OLI <numeric> Define the originating line identification number (OLI) that appears on the telephone being called from this telephone over a private network.
Page 46: Line Assignment Tab
Chapter 6 DN records parameters Line Assignment tab The line assignment setting allows you to assign physical trunks and target lines to each telephone. Target lines are used as incoming only. Other lines can be used to both place and answer calls, if they are configured to do so.
Page 47 Chapter 6 DN records parameters Table 10 Telephone line assignment fields (Sheet 2 of 3) Attribute Values Description Caller ID set <check box> This prompt only appears for target lines, and for any analog lines that provide CLID through a GATM (not all markets). When enabled, the telephone displays call information when it is available for a call before answer.
Page 48: Line Pool Access Tab
Chapter 6 DN records parameters Table 10 Telephone line assignment fields (Sheet 3 of 3) Attribute Values Description Delete To delete a line from a telephone: 1. On the System DNs table (Line access tab), choose the DN record where you want to delete lines.
Page 49: Answer Dns Tab
Chapter 6 DN records parameters Table 11 Line Pool Access fields (Sheet 2 of 2) Attribute Values Description Delete 1. On the System DNs table (Line access tab), choose the DN record where you want to delete line pools. 2. On the Line Pools table in the bottom panel, select a line pool you want to delete. 3.
Page 50: Capabilities And Preferences Main Tab
Chapter 6 DN records parameters Table 12 Answer DNs (Sheet 2 of 2) Attribute Values Description You can add a maximum of eight Answer DNs per telephone. 1. On the System DNs table (Line access tab), choose the DN record where you want to add Answer DNs.
Page 51 Chapter 6 DN records parameters Figure 11 Capabilities and Preferences table panel Table 13 describes the fields shown on the main Capabilities and Preferences tabbed panel. Table 13 Capabilities and Preferences tabbed panel (Sheet 1 of 2) Attribute Values Description <read only>...
Page 52: Capabilities Tab
Chapter 6 DN records parameters Table 13 Capabilities and Preferences tabbed panel (Sheet 2 of 2) Attribute Values Description First display Name Determine what call display information appears first. Number This feature depends on the services to which you subscribe. Call Display information can contain the name of the caller, the Line number of the caller, the name of the line in your BCM where the...
Page 53 Chapter 6 DN records parameters Table 14 Capabilities panel fields (Sheet 2 of 3) Attribute Values Description Pickup group None Assigns this telephone to a pickup group (a group where all telephones ring until one is answered). 1 to 9 Page zone Page zone Assigns this telephone to a page zone.
Page 54: Swca Call Group Tab
Chapter 6 DN records parameters Table 14 Capabilities panel fields (Sheet 3 of 3) Attribute Values Description Auto hold <check box> This setting determines if the system automatically places an active call on hold if you answer or initiate another call. If you do not select this box, the system drops the active call, unless you press the HOLD button first, when you answer a call or initiate another call.
Page 55: Preferences Tab
Chapter 6 DN records parameters Users can park or retrieve calls on any SWCA assignment, even if the call is not directly assigned to their telephone. However, the SWCA support codes (FEATURE *520, FEATURE *537 and FEATURE *538) only search for SWCA assignments that are assigned to the telephone where the feature is invoked.
Page 56 Chapter 6 DN records parameters Table 15 Preferences panel fields (Sheet 2 of 3) Setting Values Description Dialing options Standard dial Determine how the telephone handles dialed information. Automatic dial Standard: Lift the receiver and dial. Pre-dial Automatic dial: Use for devices, such as fax machines where you want the number to dial out without external cues.
Page 57: Ata Settings Tab
Chapter 6 DN records parameters Table 15 Preferences panel fields (Sheet 3 of 3) Setting Values Description • Internal DN:* Define the internal telephone you want to access. Direct dial set DN:* The DN of the telephone that is automatically dialed when the user lifts the handset.
Page 58 Chapter 6 DN records parameters Figure 14 ATA Settings panel fields Use the information in Table 16 to configure ATA settings. Table 16 ATA settings (Sheet 1 of 2) Attribute Values Description ATA answer 3, 5, 7, 10 Select the length of delay between the time you dial the last digit and when timer the analog device is ready to receive DTMF tone.
Page 59: Ip Terminal Details Tab
Chapter 6 DN records parameters Table 16 ATA settings (Sheet 2 of 2) Attribute Values Description Disconnect <check box> Default: not selected supervision If you have a modem or fax machine that does not disconnect automatically when the caller disconnects, you can select this feature; the system then disconnects the line from the device when it receives the disconnect signal from the far end.
Page 60: Button Programming Table
Chapter 6 DN records parameters Button Programming table Figure 16 Button Programming table Button Programming tab The Button Programming and CAP/KIM Button Programming tab panels allow you to program the buttons on a telephone with internal and external autodialers, and with programmed feature keys.
Page 61 Chapter 6 DN records parameters Figure 17 Button Programming and CAP/KIM Button Programming tabbed panels Assigned lines, Hunt group designators, Answer DNs buttons, Intercom buttons, and Handsfree buttons cannot be changed through these panels. They appear in read-only format. Device Configuration Guide...
Page 62 Chapter 6 DN records parameters Table 17 describes the possible settings for telephone buttons. Table 17 Button programming fields (Sheet 1 of 2) Setting Values Description Model 7100 If you have not yet connected a telephone, choose the model of the telephone. This creates a number of 7208 defaults based on the telephone capabilities.
Page 63: User Speed Dial Tab
Chapter 6 DN records parameters Table 17 Button programming fields (Sheet 2 of 2) Setting Values Description External autodial Use prime line Choose the route through which the telephone dials. facility Pool Prime line: the prime line assigned to the telephone. Use routing table Pool X: one of the pools assigned to the telephone.
Page 64 Chapter 6 DN records parameters Table 18 User Speed Dial panel fields (Sheet 2 of 2) Setting Values Description Facility Use prime line Select the route you want the dialed number to take out of your system. Use routing table Note: Any line numbers or line pool codes that you specify must be assigned to the telephone where the code is entered.
Page 65: Restrictions Main Tab
Chapter 6 DN records parameters Restrictions main tab The Restrictions settings allow you to control callouts of certain number combinations. These restriction filters then are assigned to lines and DN records, as required to prevent callers from making certain kinds of calls from a specific telephone, or from lines available at the telephone. Figure 19 Restrictions table panel Table 19 describes the fields on this panel.
Page 66: Set Restrictions Tab
Chapter 6 DN records parameters Table 19 Restrictions table fields (Sheet 2 of 2) Setting Values Description Allow Link <check box> Allow or disallow access to the Link feature, which is a host signaling option. Set Restrictions tab You can assign restrictions that apply to a specific telephone record. You also can assign a different restriction filter for Normal service, and for one or more of six other schedules that allows the user to have different access at different times of the day.
Page 67: Line/Set Restrictions Tab
Chapter 6 DN records parameters Table 21 provides a list of default restriction filters. Table 21 Schedule filter defaults Schedule Restriction filter Schedule Restriction filter (defaults) (defaults) Normal Schedule 4 Schedule 1 (Night) Schedule 5 Schedule 2 Schedule 6 (Evening) Schedule 3 (Lunch) 13 Line/Set Restrictions tab The Line/Set Restrictions settings allow you to assign a restriction filter to a specific line for...
Page 68 Chapter 6 DN records parameters Table 22 Line/Set Restrictions fields (Sheet 2 of 2) Setting Values Description Schedule Normal Always configure a Normal filter, as this schedule runs if there are no other schedules running. Night If your system is using schedules (for example, if you require different Evening restrictions on lines at different times of the day), choose an alternate Lunch...
Page 69: Common Procedures: Copying And Renumbering Dns
Chapter 7 Common procedures: copying and renumbering DNs Task: Understanding common tasks • “Copying settings to other DNs” on page 69 • “Renumbering DNs” on page 70 Copying settings to other DNs The Copy command allows you to duplicate programming for a telephone, and apply it to another telephone, a range of telephones, or to all the telephones on the system.
Page 70: To Change Telephone Dns
Chapter 7 Common procedures: copying and renumbering DNs Figure 22 Paste Set Data dialog box Renumbering DNs Your system auto-assigns DNs based on the hardware for digital telephones. In the case of IP telephones, you can choose to auto-assign DNs when the telephones register to the system. When you change a DN, the DN record retains the same port number, because the telephone is not being moved physically.
Page 71: Telephony System And Device Programming
“DN records: ISDN devices” in the Networking Configuration Guide (NN40020-603) • “Configuring telephones: IP telephones” on page 139 • “Download firmware to a Nortel IP telephone” on page 151 Optional system features: There are also several optional telephony system features that you can use to enhance the telephone system.
Page 72 Chapter 8 Telephony system and device programming — “System schedule settings and services scheduling” on page 29 — “Configuring Hunt Groups” on page 101 — “Configuring Hospitality services” on page 111 — Voice mail, if applicable Also refer to: • “Telephony features”...
Page 73: Global Telephony Settings
Chapter 9 Global telephony settings There are a number of settings that define telephony operation for the entire system. These have been gathered on one panel, separated into sections. The following paths indicate where to access global telephony settings in Element Manager and through Telset Administration: •...
Page 74: Feature Settings
Chapter 9 Global telephony settings The global telephony settings affect a number of different telephony features. • Business Name: This is part of the CLID feature. It displays the business name on outgoing calls for all system telephones, on which CLID is allowed and activated. •...
Page 75: Feature Settings Panel
Select the check box to enable the caller to listen to music through your telephone speaker after pressing FEATURE 86 on your telephone. A music source must be connected to system. Refer to the BCM50 2.0 Installation and Maintenance Guide (NN40020-302) for information about installing an external music source. Also refer to “Selecting the music source”...
Page 76 Chapter 9 Global telephony settings Table 23 Feature settings (Sheet 2 of 3) Attribute Value Description Message reply <check box> Select the check box to enable users to automatically deactivate the enhancement message waiting indicator on analog telephones connected to an analog station media bay module (ASM), if the reply call from the analog telephone to the direct dial telephone is answered.
Page 77 Chapter 9 Global telephony settings Table 23 Feature settings (Sheet 3 of 3) Attribute Value Description Park mode Lowest Determine how the system assigns a retrieval code to parked calls. Cycle Lowest, the system chooses the lowest code that is available when the call is parked.
Page 78: Answer Dn Answer Key Levels
Chapter 9 Global telephony settings Answer DN answer key levels You can determine what type of calls alert at an assigned Answer DN key. This is a system setting, so all Answer DNs behave the same. There are three answer key levels: Basic, Enhanced, and Extended. If your system supports overflow routing of calls (for example, Hunt groups), the setting is Enhanced or Extended.
Page 79 Chapter 9 Global telephony settings Figure 24 System Timers Table 25 describes the timers. Table 25 Timer values Attribute Values Description Camp timeout 30, 45, 60, 90, 120, 150, Assign the number of seconds before an unanswered camped call (sec.) or 180 returns to the telephone that camped the call.
Page 80 (for example, by lifting the receiver) and the 1800 or 2000 moment that BCM50 2.0 sends dialed digits or codes on the line.This ensures that a dial tone is present before the dialing sequence is sent.
Page 81: Advanced Feature Settings
Chapter 9 Global telephony settings Advanced Feature Settings The following path indicates where to access advance feature settings in Element Manager and through Telset Administration: • Element Manager: Configuration > Telephony > Global Settings > Advanced Feature Settings The Advanced Feature Settings panel enables administrators to modify the following features: •...
Page 82 Chapter 9 Global telephony settings Table 26 SWCA controls (Sheet 2 of 2) Attribute/Value Description If you select the check box... Auto-associate SWCA key to call must be set to Automatically - Life of call for this feature to work. When the user makes a call using the intercom button, the call automatically associates with a free SWCA key, and remains assigned for the duration of the call.
Page 83: Onn Blocking (North American Systems)
Chapter 9 Global telephony settings • “Sharing calls by parking on SWCA buttons” on page 211 • System Wide Call Appearance (SWCA) Features Card ONN Blocking (North American systems) The outgoing name and number blocking codes for Analog and BRI lines can vary between service providers.
Page 84: Silent Monitor
Chapter 9 Global telephony settings Silent Monitor The features in this dialog box provide the parameters that determine how you can use supervisor terminals on your system to monitor Hunt group members (“Monitoring external hunt group calls” on page 109). Figure 27 Silent Monitor settings Table 28 describes the fields in this dialog box.
Page 85: Reset Logs
Chapter 9 Global telephony settings Reset logs You can reset the log cache on the system by using the button defined in the following information. Figure 28 System log reset Table 29 describes the fields in this box. Table 29 Silent Monitor system settings Field Values Description...
Page 86 Chapter 9 Global telephony settings NN40020-300 NN40020-300...
Page 87: Configuring System Speed Dial Numbers
Chapter 10 Configuring system speed dial numbers System speed dial codes are assigned to external numbers. You can use then the two- or three-digit code to dial the number, or assign the code to a memory button, instead of dialing the entire string. These assignments are the same for all users in the system.
Page 88 Chapter 10 Configuring system speed dial numbers Figure 29 System Speed Dial table Table 30 describes each field on this panel. Table 30 System Speed Dial (Sheet 1 of 2) Attribute Values Description Number of speed Choose the number of speed dial codes you want available to your dials system users.
Page 89 Chapter 10 Configuring system speed dial numbers Table 30 System Speed Dial (Sheet 2 of 2) Facility Use prime line Select the route you want the dialed number to remove from your system. Use line Note: Any lines or pool codes that you specify must be assigned to Pool code the telephone where the code is entered.
Page 90 Chapter 10 Configuring system speed dial numbers Working with speed dial list entries To add, change, or delete System Speed Dial records, click the field you want to alter, and type in the change required. Caution: Resource issue Entering a large number of system speed dials at one time can impact system performance. Therefore, it is best to perform this activity during low-user periods, whenever possible.
Page 91: Dmc Feature List
Chapter 11 DMC Feature List The Digital Mobility Controller (DMC) Feature List enables you to arrange the order of the features that appear as soft keys on a Digital Mobility 7420/7430/7440 handset. This is a system-wide feature that enables users to access frequently used features. The following paths indicate where to access the DMC Feature List in Element Manager and in telset administration: •...
Page 92: To Arrange The Dmc Feature List Using Element Manager
Chapter 11 DMC Feature List Arranging the DMC Feature list using Element Manager Figure 30 DMC Feature List panel To arrange the DMC Feature list using Element Manager Click Configuration > Telephony > Global Settings > DMC Feature List. The Digital Mobility Controller Feature List panel appears. In the Position 1 field, select the feature from the list.
Page 93: Setting Up Central Answering Positions
Chapter 12 Setting up central answering positions A CAP (Central Answering Position) station acts as a central answering and monitoring point for a group or a business. The following paths indicate where to set up a CAP in Element Manager and through Telset Administration: •...
Page 94: Configuring Cap Assignments (Ecaps)
Chapter 12 Setting up central answering positions Figure 31 7316E with KIM 7316E digital phone with one KIM Configuring CAP assignments (eCAPs) Use the CAP Assignment panel to designate 7316E+KIM units as eCAPs. The following procedures describe how to use the fields on the CAP Assignment panel. Figure 32 CAP Assignment panel NN40020-300 NN40020-300...
Page 95: To Create Cap Stations
Chapter 12 Setting up central answering positions To create CAP stations Ensure that the telephone you want to use is configured and working on the system. Note: CAPs are available only on T7316E and M7324 digital sets and IP Phone 2002, IP Phone 2004, and IP Phone 2007 sets. Ensure that the KIM is installed on the appropriate telephone.
Page 96: Managing Lines On A Kim
Chapter 12 Setting up central answering positions In the lower panel, click the CAP/KIM Button Programming tab. Select the line for the button number that you want to program. Configure the feature or autodial on the button. For a detailed description of each field, refer to “Button Programming tab”...
Page 97: Creating Ring Groups
Chapter 13 Creating ring groups Assigning telephones to ringing groups provides a way to ensure that all calls can be answered, regardless of the time of day, or day of the week. The most common use of this feature is when a security desk telephone rings for incoming lines after 5:00 p.m., a practice often called night service.
Page 98: Ring Groups - Members
Chapter 13 Creating ring groups Ring Groups - Members The Ring Groups table on the Group Membership tab in the top frame of this panel is a read-only list of the 100 ring groups available to the system. When you click a ring group in the table, the Members table appears in the bottom panel. The Group Membership panel allows you to define which telephones belong to each ring group.
Page 99: Ring Groups - Line Settings
Chapter 13 Creating ring groups Table 31 Ring groups panel (Sheet 2 of 2) Attribute Value Description Actions 1. In the top panel, click the ring group where you want to add telephones. 2. In the bottom panel, click Add. The Add Member dialog box appears.
Page 100 Chapter 13 Creating ring groups Figure 34 Ring Group lines Table 32 describes the headings on both these panels. Table 32 Ringing group schedule line values Attribute Value Description Lines Settings tab Line This list includes all analog and digital lines plus the target lines (PRI and VoIP lines).
Page 101: Configuring Hunt Groups
Chapter 14 Configuring Hunt Groups The Hunt Groups panel allows you to set up call groups that are assigned a common hunt group DN for incoming calls. The calls then are distributed to the member telephones. The following paths indicate where to configure hunt groups in Element Manager and through Telset Administration: •...
Page 102: Hunt Groups System Setup
Chapter 14 Configuring Hunt Groups Hunt Groups system setup The main panel shown in Figure 35 lists the Hunt Groups and the parameters that define Hunt Group features. Figure 35 Hunt Groups Table 33 describes the fields found on the Hunt Groups main panel. Refer to “Configuring the Hunt Group general settings”...
Page 103 Chapter 14 Configuring Hunt Groups Table 33 Hunt Group settings (Sheet 2 of 3) Field Values Description Mode Broadcast Select how you want the line to present to the group. Sequential Broadcast — simultaneously rings at each non-busy telephone in the hunt group. All telephones receiving the call also display Rotary the calling line identification from the line, if the telephone or line is configured to offer that service.
Page 104 Chapter 14 Configuring Hunt Groups Table 33 Hunt Group settings (Sheet 3 of 3) Field Values Description Overflow <any system DN> (including This setting determines where unanswered calls are routed after a Hunt Group DN) the Queue timeout occurs. If a call overflows back to the same Hunt Group, the call goes to the bottom of the queue, and is treated as a new call.
Page 105: Configuring The Hunt Group General Settings
Chapter 14 Configuring Hunt Groups Configuring the Hunt Group general settings When you first set up a Hunt Group, you must identify how calls are handled among the group. The following paths indicate where to modify hunt group general settings in Element Manager and through Telset Administration: •...
Page 106 Chapter 14 Configuring Hunt Groups Figure 36 Hunt Group Members and Line Assignment tables Table 34 describes the fields found on the Details for Hunt Groups tables. Table 34 Hunt Group tables (Sheet 1 of 2) Attribute Value Description Hunt Group Members subpanel Seq.
Page 107 Programming note: Lines assigned to line buttons on individual telephones take precedence over the lines assigned to Hunt group buttons. Therefore, Nortel recommends that you do not assign lines to individual telephone DN records for telephones that are part of a Hunt group.
Page 108 Chapter 14 Configuring Hunt Groups NN40020-300 NN40020-300...
Page 109: Monitoring Hunt Groups
Chapter 15 Monitoring Hunt Groups Task: • Monitor external Hunt group calls (“Monitoring external hunt group calls” on page 109). Monitoring external hunt group calls Use the Silent Monitor feature to monitor external hunt group calls within a hunt group. Any two-line display telephone can be assigned as a supervisor telephone to allow this feature.
Page 110 Chapter 15 Monitoring Hunt Groups Note: If an agent is on conference call, you cannot monitor the hunt group call. Monitoring with IP telephones: On calls over a VoIP trunk, where both the Hunt group call and the monitoring call are from IP telephones (full IP domain calls), the agent hears a click when the supervisor starts and ends a monitor session.
Page 111: Configuring Hospitality Services
Chapter 16 Configuring Hospitality services The following information describes how to set up the Hospitality services feature. The following paths indicate where to configure hospitality services in Element Manager and through Telset Administration: • Element Manager: Configuration > Telephony > Hospitality •...
Page 112 Chapter 16 Configuring Hospitality services Figure 37 Hospitality panel, General tab The Administration heading provides fields that allow you to: • enter the time when occupied rooms change state from Service done to Service required • enter the password that needs to be entered before hospitality features can be changed •...
Page 113: Hospitality - Rooms
<up to six digits> Set the password that allows access to the Room condition feature (FEATURE 876). Default password: None Nortel strongly recommends that you change the default password, and frequently change the desk password to prevent unauthorized entry. Call Restrictions Vacant filter <two-digit filter #>...
Page 114: To Set Up Hospitality Service
Chapter 16 Configuring Hospitality services Figure 38 Hospitality - Rooms tab panel Table 36 describes the fields in the list on this panel. Table 36 Room settings Field Values Description <read-only> DN of a telephone assigned to a room. Name <alphanumeric>...
Page 115: To Set Up Call Restrictions
Chapter 16 Configuring Hospitality services In the Requires Desk Password field, change the default password to a one- to six-digit number. Keep this password in a secure place. Change the password frequently. If you want service personnel to enter a password when they dial in to indicate a room has been serviced, enter a one- to six-digit password into the Room condition password field.
Page 116: To Delete A Room Assignment From A Telephone
To delete a room assignment from a telephone To delete a room assignment, simply click the Room Number column, and delete the number. Next step: Using the features Refer to the BCM50 2.0 Hospitality Features Card. NN40020-300 NN40020-300...
Page 117: Configuring Analog Telephones And Devices
Chapter 17 Configuring analog telephones and devices Refer to the following information for attributes that are specific to analog telephones and devices. Refer to “Configuring an analog telephone” on page 120. Task: Setting up each analog device attached to your system Determine the programming for individual telephones and devices attached to analog station modules or to digital station modules through an analog terminal adapter (ATA) module.
Page 118 Chapter 17 Configuring analog telephones and devices Prerequisite programming: The following programming must be completed prior to performing this configuration: • Numbering plan • Lines programming • Analog or digital module installation, configuration and wiring to the devices (ATA module, if required).
Page 119 Chapter 17 Configuring analog telephones and devices Analog device DN record overview Device Configuration Guide...
Page 120: Configuring An Analog Telephone
Chapter 17 Configuring analog telephones and devices Configuring an analog telephone On each panel on the DNs list, add or modify settings to customize the telephone operations. The following headings correspond to each panel. Refer to the Programming notes in each section for configurations that are unique or specific for ISDN telephones.
Page 121 Chapter 17 Configuring analog telephones and devices Table 37 Analog telephone customization (Sheet 2 of 2) Affected field Setting Panel name and link to common procedures The following settings are not valid (N/V) or are limited on analog devices. Keep DN Alive “Configuring telephone capabilities”...
Page 122: To Assign A Pause For External Dialing
Chapter 17 Configuring analog telephones and devices Assigning a pause for external dialing for data devices The external Hotline feature provides automatic access to a line when an analog device goes off-hook. To assign a pause for external dialing Click Configuration > Telephony > Sets > Active Sets. Select the Capabilities and Preferences tab.
Page 123: Configuring Telephones: Digital Telephones
Chapter 18 Configuring telephones: Digital telephones Digital telephones support the most comprehensive use of the DN records panels. For detailed panel descriptions, refer to “DN records parameters” on page The following paths indicate where to configure digital telephones in Element Manager and through Telset Administration: •...
Page 124: Using The Dn Panels
Chapter 18 Configuring telephones: Digital telephones Digital telephone DN record overview Prerequisites Ensure the following has occurred before you start this procedure: Modules are installed, and you understand which ports and DNs can be assigned to your telephones. Lines and routes programming are created for dialing the local PSTN. Target lines are created where required by the type of trunks you are using.
Page 125: To Assign A Line To A Telephone
Read these notes for more information about assigning lines to telephones. • Nortel recommends a maximum of four line buttons per telephone. You can program more than four line buttons on a telephone by programming less than four on other sets. For example, you might program 20 line buttons on a receptionist telephone equipped as a CAP station, and only two lines on all other telephones.
Page 126 Chapter 18 Configuring telephones: Digital telephones • Each line assigned to a telephone must appear to a button with an indicator. The maximum number of available buttons is 8 for the 7208 digital telephones, 10 for the model 7310, 10 for 7316 digital telephones, 16 for the 7316E digital telephone, and 24 for the model 7324 digital telephones.
Page 127 Chapter 18 Configuring telephones: Digital telephones telephone Figure 39 7316E digital display button assignment protocol Lines and hunt Answer DNs assign starting above the assigned group appearances intercom buttons (maximum of 8). Answer DNs assign to first Line overwrite line programming. available button Line from top, left...
Page 128: To Add Line Assignments
Chapter 18 Configuring telephones: Digital telephones lines on these telephones to ring; otherwise, you cannot detect incoming calls on the lines. • An enhanced central answering position (eCAP), with one or more modules, provides extra line button support, if the number of lines to assign exceeds the number of available buttons with indicators.
Page 129: Job Aid: Answer Dn Notes
Chapter 18 Configuring telephones: Digital telephones • Priv. Received # • Pub. Received # Click the Line Pool Access tab. Use the Add button to add line pools for the telephone. Click the Answer DNs tab. Use the Add button to add a maximum of eight Answer DNs to the telephone. Programming note: •...
Page 130: To Configure Capabilities And Preferences
Chapter 18 Configuring telephones: Digital telephones Configuring Capabilities and Preferences The following paths indicate where to configure capabilities and preferences in Element Manager and through Telset Administration: • Element Manager: Configuration >Telephony > Sets > All DNs • Telset interface: **CONFIG > Terminals and Sets Programming reference: •...
Page 131: To Configure Telephone Capabilities
Chapter 18 Configuring telephones: Digital telephones • When you assign an intercom button during programming, the assignment automatically appears on the telephone. Assignment starts at the lower-right button, or one button above if the handsfree feature is available. Any feature or line programming that existed previously on that button is overwritten, except for Answer DNs that are pushed up one button.
Page 132 Chapter 18 Configuring telephones: Digital telephones Programming note: Telephones without speakers, such as models 7000 and 7100, allow page messages to be sent, but not to be received. Interrupting calls: • DND on Busy Select the check box if you want the caller to receive a Do Not Disturb message when the telephone is busy.
Page 133: Job Aid: Line Redirection Notes
Chapter 18 Configuring telephones: Digital telephones Job aid: Line redirection notes This feature enables you to send your external calls to a telephone outside the office. You can decide to redirect all, or just some, of your external lines. Warning: Be careful about redirection loops. For example, if you redirect your lines to your branch office, and your branch office redirects its lines to you, you can create a redirection loop.
Page 134: To Configure Preferences For A Telephone
Chapter 18 Configuring telephones: Digital telephones During telephone programming for Fwd No Answer and Fwd Busy, when you enter the Forward to digits, the system performs a validation check with the designated switch. If the validation does not succeed, the system displays one of the messages shown in Table Table 38 Embark validation error messages Message...
Page 135: Job Aid: Call Log Notes
Chapter 18 Configuring telephones: Digital telephones Job aid: Call log notes If your system has the appropriate equipment, and you subscribe to the call information feature supplied by your service provider, you can record information about calls received from an external line.
Page 136: To Program Telephone Buttons
Chapter 18 Configuring telephones: Digital telephones Telephone memory button programming Use this panel to assign features to available buttons on the telephone. Programming reference: • “Button Programming tab” on page 60 • “Job aid: Notes about button programming” on page 136 To program telephone buttons Click Configuration >...
Page 137: To Program User Speed Dials
Chapter 18 Configuring telephones: Digital telephones The Desktop Assistant, and Desktop Assistant Pro are located under the User Applications heading on the Element Manager web page. Desktop Assistant Pro requires a LAN CTE keycode before it can be used. See the Keycode Installation Guide (NN40010-301) for more information on keycodes.
Page 138: To Program Outgoing Call Restrictions
Chapter 18 Configuring telephones: Digital telephones To program outgoing call restrictions Click Configuration > Telephony > Sets > Active Sets > Restrictions tab. Select the DN that you want to modify. Set Lock: Determine how much programming the user is able to perform at their telephone. (None, Partial, Full) Refer to “Restrictions main tab”...
Page 139: Configuring Telephones: Ip Telephones
“Configuring an IP telephone” on page 141. Register each IP telephone to the system. Refer to “Registering Nortel 20XX and 11XX IP telephones” in the Telephony Device Installation Guide (NN40020-309). Prerequisite programming The following programming must be completed prior to performing this configuration: •...
Page 140 Chapter 19 Configuring telephones: IP telephones IP telephone DN record overview NN40020-300 NN40020-300...
Page 141: Configuring An Ip Telephone
Chapter 19 Configuring telephones: IP telephones Configuring an IP telephone On each panel on the DNs list, add or modify settings to customize the telephone operations. Table 39 lists the fields and settings for IP telephones. Table 39 Line Configuration Affected field Setting Panel name and link to common procedures...
Page 142 Chapter 19 Configuring telephones: IP telephones • RTCP Round Trip Delay: Round trip delay is an important measurement of network performance. • Listening R Factor: A direct measure of the call quality or transmission quality, and incorporates the effects of CODEC type, packet loss, discard, burstiness, delay etc. This metric describes the segment of the call that is carried over this RTP session.
Page 143: Global Voip Features
“Hot desking IP telephone configurations” on page 147 “Configuring a new time zone on a remote IP telephone” on page 150 “Download firmware to a Nortel IP telephone” on page 151 Click the navigation tree heading to access general information about Ring Group management. IP features list You can add and modify the features that display on the IP telephone feature list, which is accessed through the Services button or by using FEATURE *900.
Page 144 Chapter 20 Global VoIP features Figure 43 Feature List tab fields Table 40 Feature List tab fields description Attribute Value Description Seq # <read-only> List number only. Feature name <alphanumeric> Label for the feature code. Feature code <alphanumeric> Code for the feature. Actions 1.
Page 145: To Use The Services Button To Access Features
Chapter 20 Global VoIP features Assigning the list to a button The services list defaults to the Services button . However, you can assign the display list to one of the other feature buttons. The user can also assign the display list as a memory button at a telephone, using FEATURE *3. If you move the feature to another memory button, the Services button no longer accesses the menu.
Page 146: To Define A Key Label
Chapter 20 Global VoIP features Figure 44 IP telephone Key Labels Table 41 describes the headings on the table. Table 41 IP Terminal Features - Key Labels Attribute Value Description <read-only> System number; identifies a label Feature Code <feature code> Assignable feature code Key Label <text label>...
Page 147: Hot Desking Ip Telephone Configurations
Chapter 20 Global VoIP features Paging can be F60, F61x, F62, and F63x. SWCA has 16 codes (*521 to *536). Table 42 shows examples of labels to which page codes and SWCA codes can be changed. Table 42 Relabeling examples Feature code New label Feature code...
Page 148: To Set Up A Password And Allow Hot Desking
Chapter 20 Global VoIP features • If the target telephone has a headset, but the originating telephone does not, when Hot desking is activated, the headset on the target telephone no longer works. To correct this situation, you must cancel Hot desking, plug a headset into the originating telephone, then re-establish Hot desking at the target telephone.
Page 149: To Reset The Hot Desking Password Field For A Specific Ip Telephone
Chapter 20 Global VoIP features Confirm the password, and press OK. Press CHANGE to toggle between allowing or disallowing Hot desking. Press QUIT to exit. Resetting the Hot desking password Reset the Hot desking password through system programming. This enables users who forget their passwords to re-enter Hot desking and to reset their password.
Page 150: To Cancel Hot Desking
Chapter 20 Global VoIP features Enter the DN of the telephone you want to divert to this telephone. Note: If the originating telephone does not allow Hot desking, a Not allowed prompt displays. This prompt also occurs if the originating telephone is on a call when the diversion command is issued.
Page 151: To Force A Firmware Download To A Nortel Ip Telephone
Refer to “IP telephone set details” in the Networking Configuration Guide (NN40020-603) for details. To force a firmware download to a Nortel IP telephone You can access the reset button from two locations: •...
Page 152 Chapter 20 Global VoIP features NN40020-300 NN40020-300...
Page 153: Default Memory Button Programming For Telephones
Chapter 21 Default memory button programming for telephones Button programming allows you to program the buttons on a telephone with internal and external autodialers, and with programmed feature keys. Assigned line, Hunt group designator, answer DNs buttons, intercom buttons, and handsfree buttons cannot be changed through button programming.
Page 154: 7316E Digital Phone Button Defaults
Chapter 21 Default memory button programming for telephones • Telephones can have a maximum of eight intercom buttons. When Answer DNs are assigned, they appear above the handsfree button, if there is one, at the bottom right-hand corner on the telephone.
Page 155 Chapter 21 Default memory button programming for telephones Figure 45 7316E digital phone lower button mapping Table 44 7316E digital phone lower button defaults 7316E lower button defaults Btn # PBX Btn # PBX/DID Sys Park Target Call Timer line Saved No.
Page 156: 7316 Digital Phone Button Defaults
Chapter 21 Default memory button programming for telephones 7316 digital phone button defaults Button mapping for the 7316 digital phone is unique. Although the button programming follows the 7310 digital phone button mapping, the 7316 does not have a second level on its upper button group.
Page 157: 7208 Digital Phone Button Defaults
Chapter 21 Default memory button programming for telephones Figure 47 7316 digital phone button assignment Table 45 7316 digital phone lower button defaults 7316 lower button defaults Btn # PBX Autodial 221 Autodial to 224 Autodial 222 Autodial to 225 Autodial 223 Autodial to 226 Target line...
Page 158: 7100 Digital Phone Button Defaults
Chapter 21 Default memory button programming for telephones 7100 digital phone button defaults The 7100 digital phone is a basic-function digital telephone with a single-line display. For all templates assigned to 7100 digital phones, the one programmable button defaults to Last Number Redial.
Page 159: 7406 Digital Phone Button Defaults
Chapter 21 Default memory button programming for telephones 7406 digital phone button defaults Note: The 7406 phone is available only in limited markets. Figure 50 7406 digital phone button defaults The 7406 cordless handset is based on the 7316 digital phone button numbering. However, the 7406 handset has only six memory buttons.
Page 160 Chapter 21 Default memory button programming for telephones Figure 51 2004/2050 default button programming Table 49 2004 button defaults 2004 default button assignment Btn # Call Forward Line XXX Conference/Transfer Last # Redial Page - General Intercom Intercom Blank Voice mail login Express Messaging Service menu Blank...
Page 161 Chapter 21 Default memory button programming for telephones IP telephone 2002 button defaults The 2002 has four memory buttons beside a display that provides soft labels for the buttons. This telephone also has five other programmable buttons with no display. Figure 52 2002 default button assignment Table 51 2002 button defaults 2002 default button mapping...
Page 162 Chapter 21 Default memory button programming for telephones IP telephone 2001 button defaults Figure 53 2001 default button formatting The 2001 is a simple version of the IP telephone. None of the programmable buttons have indicator Feature Display menu displays, so all incoming calls must be set to Ring commands only.
Page 163: Ip Telephone 2007 Button Defaults
FEATURE *900. IP telephone 2007 button defaults The Nortel IP Phone 2007 brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection. The IP Phone 2007 provides all the functionality of the IP Phone 2004, using a graphical user interface (GUI).
Page 164 Chapter 21 Default memory button programming for telephones The IP Phone 2007 supports the following features: 12 programmable feature soft keys Shared LAN access with a PC Four soft keys (self-labeled) providing Headset jack with On/Off key access to a maximum of ten features Your IP Phone 2007 might not be Automatic network configuration configured to support soft key functionality.
Page 165 Chapter 21 Default memory button programming for telephones Figure 54 IP Phone 2007 Use the Volume control bar to adjust the volume of the ringer, handset, headset, speaker, and the Handsfree feature. Press the right side of the rocker bar to increase volume;...
Page 166 Chapter 21 Default memory button programming for telephones Press the Mute key to listen to the receiving party without transmitting. Press the Mute key again to return to two-way conversation. The Mute key applies to handsfree, handset, and headset microphones. The Mute LED indicator flashes when the Mute option is in use.
Page 167: Ip Audio Conference Phone 2033 Button Defaults
Chapter 21 Default memory button programming for telephones In the Feature area within the Applications interface, the soft keys can show either text or icons. The text labels are displayed by default and are changed using the Tools menu. Table 53 Feature Key text and icon displays Text display Icon display The Tools/Navigation area has five main elements presented as touchable soft keys.
Page 168 Chapter 21 Default memory button programming for telephones The IP Audio Conference Phone 2033 has the following features: • three soft keys (self-labeled) that, when required, map to four soft keys (the >> soft key is used to navigate between the first two and last two soft keys) •...
Page 169 Chapter 21 Default memory button programming for telephones Figure 56 IP audio conference phone 2033 default button formatting Table 55 IP audio conference phone 2033 default button formatting Use the Volume control buttons to adjust the volume of the ringer and speaker. Press the Mute button on the main unit or any extension speaker to mute the ringer and speaker.
Page 170 Chapter 21 Default memory button programming for telephones Table 55 IP audio conference phone 2033 default button formatting Press the Messages key to access the callers list. Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen.
Page 171: Ip Phone 1120E And Ip Phone 1140E
Chapter 21 Default memory button programming for telephones Figure 57 IP Audio Conference Phone 2033 LCD screen display Status Indicators The IP Audio Conference Phone 2033 uses three bi-color LED lights, located around the speaker, to indicate the telephone status. Table 56 Status indicators LEDs Status...
Page 172 Chapter 21 Default memory button programming for telephones • six specialized feature keys: — Quit — Directory — Message/Inbox — Shift/Outbox — Services — Copy • six call-processing fixed keys: — Mute — Handsfree — Goodbye — Expand to PC —...
Page 173: To Enable Bluetooth® On An Ip Phone 1140E
Chapter 21 Default memory button programming for telephones Figure 58 IP Phone 1120E User-defined feature keys Feature Status Lamp* Visual Alerter/Message Waiting indicator Handset High-resolution graphical display screen Speaker Soft keys Navigation keys Copy key Message/Inbox key Services key Shift/Outbox key Quit/Stop key Directory key Goodbye key...
Page 174 Chapter 21 Default memory button programming for telephones Figure 59 IP Phone 1140E User-defined feature keys Visual Alerter/Message Waiting Feature Status Lamp* indicator Handset High-resolution graphical display screen Speaker Soft keys Copy key Message/Inbox key Services key Shift/Outbox key Quit/Stop key Directory key Goodbye key Volume control...
Page 175 Chapter 21 Default memory button programming for telephones Table 57 IP Phone 1120E and IP Phone 1140E buttons (Sheet 2 of 3) Button Description Press the Mute key to listen to the receiving party without transmitting. Press the Mute key again to return to two-way conversation.
Page 176: Wlan Handset 2210/2211/2212 Button Defaults
CallPilot mailbox. For more information about mailbox options, refer to your CallPilot Quick Reference Card. (Msg/Inbox) Programmable memory button (Default: Blank) (Directory) WLAN handset 2210/2211/2212 button defaults The Nortel WLAN Handsets 2210/2211/2212 are fully functional wireless handsets specifically designed for the busy office environment. NN40020-300 NN40020-300...
Page 177 Chapter 21 Default memory button programming for telephones WLAN handset buttons and keys Figure 60 shows the WLAN Handsets 2210/2211/2212 buttons and keys. Figure 60 WLAN Handsets 2210/2211/2212 buttons and keys WLAN Handset 2210 WLAN Handset 2211 WLAN Handset 2212 The following table describes the WLAN handset buttons and keys.
Page 178: Wlan Handset Display
Chapter 21 Default memory button programming for telephones Table 58 WLAN handset buttons, keys, and descriptions (Sheet 2 of 2) Button Description Function key Accesses handset functions when in active (idle) state. The Function key also provides access to the User Option menu in the standby state.
Page 179: Information Area
DMC Portables (413X/414X) (Europe only) The DECT Handset 413X/414X is a DECT based handset, designed to be used in connection with Nortel wireless communication solutions in potentially explosive environments. The DECT transmitter frequencies of the apparatus are harmonized for these services in the European Community.
Page 180 Chapter 21 Default memory button programming for telephones 5 = (1880 - 1900 MHz frequency band) Refer to the DECT 413X/414X Handset User Guide (N0028550) and the DECT 4145Ex/4146Ex Handset User Guide (NN40110-103), for more information. Figure 62 413X/414X handset Table 4 413X/414X handset (Sheet 1 of 3) Message indicator light Flashes when you have a message waiting.
Page 181 Chapter 21 Default memory button programming for telephones Table 4 413X/414X handset (Sheet 2 of 3) Keys F to L activate different functions when your handset is on hook or off hook. On hook: Handset is idle (not in use). Off hook: Handset is active, call or feature in progress.
Page 182 Chapter 21 Default memory button programming for telephones Table 4 413X/414X handset (Sheet 3 of 3) On hook Turns the handset on. (idle) Off hook Ends an active call. (active) NN40020-300 NN40020-300...
Page 183: Labelling Telephone Sets: Desktop Assistant Portfolio
Chapter 22 Labelling telephone sets: Desktop Assistant portfolio Element Manager supports the programming of button functions for the digital and IP telephone sets. Use the Desktop Assistant family of products to customize button programming and to generate labels for telephone sets. Download the Desktop Assistant family of applications (including the LAN CTE Client) from the BCM web page.
Page 184 Chapter 22 Labelling telephone sets: Desktop Assistant portfolio Table 60 Feature matrix (Sheet 1 of 4) Features/Functionality Desktop Assistant Desktop Assistant Pro Desktop Assistant Pro AE Overview Target user End user End user Network administrators Purpose Print labels for the buttons Print labels for T or M series Print labels for T and M of the T-series phones.
Page 185 Chapter 22 Labelling telephone sets: Desktop Assistant portfolio Table 60 Feature matrix (Sheet 2 of 4) Features/Functionality Desktop Assistant Desktop Assistant Pro Desktop Assistant Pro AE Language Support Multilingual labels — English only English only French, Spanish Accessing Desktop Assistant features Application download Download Desktop Download LAN CTE and...
Page 186 Chapter 22 Labelling telephone sets: Desktop Assistant portfolio Table 60 Feature matrix (Sheet 3 of 4) Features/Functionality Desktop Assistant Desktop Assistant Pro Desktop Assistant Pro AE Access to networked Yes, limited. Access to all Yes. All sets managed by telephone sets - online sets associated with DNs the BCM programming...
Page 187: Introduction To Desktop Assistant Pro - Administrator Edition
Introduction to Desktop Assistant Pro — Administrator Edition The Nortel Desktop Assistant Pro AE is a LAN CTE-based application that the system administrator can use to manage the configuration of desktop telephones. The following functions are available: •...
Page 188: Menu Bar Commands
Chapter 22 Labelling telephone sets: Desktop Assistant portfolio Figure 63 Desktop Assistant Pro - Administrator Edition Menu bar commands The menu bar in the Desktop Assistant Pro AE offers the following options for configuring your telephone set and printing your labels: •...
Page 189 Chapter 22 Labelling telephone sets: Desktop Assistant portfolio • Save Current Settings — Save the settings from a current device in a designated file. Click File > Save Current Settings to open the Windows Save As dialog box. From this dialog box, you can select the filename under which the current device settings are saved.
Page 190: To Label A Button
Chapter 22 Labelling telephone sets: Desktop Assistant portfolio • 2004 2007 1140e • 2002 1120e • 2001 2033 This menu also offers a set refresh command. Select this command to reset all labels to blank in offline mode. In programming mode, all buttons are queried from the set, and all labels are set to the programmed values.
Page 191: Telephony Features
Chapter 23 Telephony features Feature programming has two aspects. Some features are set for all telephones and devices, and some features are set on an individual basis in the DN record. The following divides system features in terms of how they are used. Each feature section contains both system programming and how the feature is used at the telephone.
Page 192 Chapter 23 Telephony features • At the telephone: Press FEATURE *7. Press a number from 1 to 9 (depending on your telephone). Press HOLD to set your choice. Select how you dial your calls Digital telephones provide three methods for dialing calls: •...
Page 193: To Move Line Buttons
Chapter 23 Telephony features • At the telephone: — FEATURE *501 to select Primary Language for the telephone display. — FEATURE *502 to select Alternate Language for the telephone display. — FEATURE *503 to select Alternate Language 2 for the telephone display. —...
Page 194: Programming Distinctive Ringing
Chapter 23 Telephony features Programming distinctive ringing You can program a line or a telephone to use a distinctive ring, when alerting at a telephone. Ring types are ordered in a hierarchy. Hence, an incoming call, on a line with a higher priority ring than that assigned to the telephone, uses the line distinctive ring.
Page 195 Chapter 23 Telephony features • telephones — Element Manager: Configuration > Telephony > Sets > Active Sets > Capabilities and Preferences - top panel > Preferences - bottom panel (“Capabilities tab” on page • ring groups — Element Manager: Configuration > Telephony >Ring groups > Line settings >...
Page 196 Chapter 23 Telephony features NN40020-300 NN40020-300...
Page 197: Feature Configuration: Answering Calls
Chapter 24 Feature configuration: Answering calls Incoming calls can be answered or handled in a number of ways. Refer to the following methods: • “Answering calls directed to your telephone” • “Answering calls not directed to your telephone” on page 198 •...
Page 198: To Configure Handsfree And Handsfree Answerback
Chapter 24 Feature configuration: Answering calls This feature is set on a per-telephone basis through Element Manager. Note: The handsfree and handsfree answerback feature is not available on telephones with no speakerphone capability (2001, 7000, 7100), To configure handsfree and handsfree answerback Click Configuration >...
Page 199: To Add A Telephone To A Pickup Group
Chapter 24 Feature configuration: Answering calls Enter FEATURE 76, and the DN of a ringing telephone, to answer any telephone in the system. Enabling the feature: In Element Manager (Configuration > Telephony > Global Settings > Feature Settings), select the check box to enable the feature for the entire system. Pickup Group This feature allows the user to answer calls on another telephone in the same pickup group.
Page 200: To Assign An Answer Dn
Chapter 24 Feature configuration: Answering calls Answer DNs Telephone DNs can be assigned to indicator buttons on other telephones to provide backup answering. You can assign a maximum of eight answer DNs to a telephone. You cannot assign Answer DNs to analog telephones, or to Model 7000 or 7100 telephones. Determining which calls alert You can also determine which calls alert at Answer DNs.
Page 201: Configuring Privacy
Chapter 24 Feature configuration: Answering calls Note: If call logging is enabled for the telephone, then calls received through Answer DN are logged at the receiving telephone that answers the call. Configuring privacy To maintain your privacy, or if you do not want to be disturbed, you can choose not to answer a call, or you can use one of the features described below.
Page 202: To Program A Telephone For Dnd On Busy
Chapter 24 Feature configuration: Answering calls To program a telephone for DND on Busy Ensure that target lines are programmed to route the unanswered call correctly. Click Configuration > Telephony > Sets > Active Sets, select the DN record for the telephone to which you want to reroute second calls.
Page 203: To Automatically Enable Privacy On A Line
Chapter 24 Feature configuration: Answering calls Programming a line to automatically enable privacy You can program some lines to make a call private automatically. To automatically enable privacy on a line Click Configuration > Telephony > Lines > Active Physical Lines, select the line for which you want to automatically enable privacy.
Page 204: To Set Intrusion Controls
Chapter 24 Feature configuration: Answering calls Setting intrusion controls This feature is set on a per-telephone basis. To set intrusion controls Determine the intrusion level of the attendant telephone. Click Configuration > Telephony > Sets > Active Sets, select the DN record for the telephone for which you want to change the intrusion level.
Page 205: To Program Full Autohold On A Line
Chapter 24 Feature configuration: Answering calls To program full autohold on a line Click Configuration > Telephony > Lines > Active Physical Lines, select the line record for which you want to enable Full autohold. In the bottom frame, under the Preferences tab, select the Full autohold check box. To program auto hold on a telephone Click Configuration >...
Page 206: To Use The Transfer Feature
Chapter 24 Feature configuration: Answering calls Transfer (answered) calls When you answer a call, you can transfer the call either to a telephone within the system, or to a telephone external to the system, such as a receptionist on another system in a private network. Note: You may not be able to transfer a call on an external line to an external telephone, depending on the capabilities of the lines.
Page 207: To Redirect Lines From The System
Chapter 24 Feature configuration: Answering calls Line redirection When you answer a call, you can redirect the line to an external number. When redirected, all incoming calls on that line are directed to the external number. You can configure a tone to sound on your telephone when a redirection occurs.
Page 208: To Redirect Lines At The Telephone
Chapter 24 Feature configuration: Answering calls To redirect lines at the telephone Press FEATURE 84. Enter the external telephone number where you want the call to transfer. Cancel feature: FEATURE #84 Note: Model 7000 and 7100 digital telephones, and 2001 IP telephones, do not support this feature.
Page 209: To Use Call Forward At The Telephone
Chapter 24 Feature configuration: Answering calls Call Forward and voice mail Note: If the call forward destination is external, ensure the DN has Allow Redirect enabled. If you want a voice mail system to pick up unanswered calls: • if you program Fwd No Answer and Fwd Busy, use the internal number of your voice mail as the destination.
Page 210: To Use Camp-On
Chapter 24 Feature configuration: Answering calls Setting the timer The system camps a call for a specified length of time before it returns the call to the original answering telephone. Set the timer under Configuration > Telephony > Global Settings > Feature Settings.
Page 211: To Retrieve A Parked Call
Chapter 24 Feature configuration: Answering calls To retrieve a parked call On any system telephone, press an intercom button Dial the retrieval code (*X01-X024). On the model 7000 and 7100 digital telephones and 2001 IP telephones, lift the handset, and dial the retrieval code *X25.
Page 212 Chapter 24 Feature configuration: Answering calls Configuration one If you want all incoming calls to auto-associate to SWCA assignments on the receiving telephone: To auto-associate SWCA key to call, select Automatically - life of call. b To include I/C calls when auto-associating, select the check box. To invoke SWCA parking by Hold, select the check box.
Page 213: To Allow Call Display
Chapter 24 Feature configuration: Answering calls Let the users know how the SWCA buttons work, and which SWCA codes are available to them. Note: A user can park a call on any SWCA code; however only SWCA codes assigned to a telephone can be used to retrieve SWCA calls.
Page 214: To Reset Call Log Space
Chapter 24 Feature configuration: Answering calls Malicious Caller ID (MCID) Note: This feature is available only on an ETSI ISDN line. This feature records caller information at the central office for the last external call on the active ETSI ISDN line. This feature must be available from your service provider before you can activate it in your system.
Page 215: Logit
Chapter 24 Feature configuration: Answering calls Click OK to reallocate the log space and clear all user logs. Click Cancel if you do not want to clear user logs. In this case, the call log space is not reallocated. Table 61 explains the type of content for the two fields in the dialog box.
Page 216 Chapter 24 Feature configuration: Answering calls Activate feature: FEATURE 813 NN40020-300 NN40020-300...
Page 217: Feature Configuration: Making Calls
Chapter 25 Feature configuration: Making calls The following topics describe the features the system user can configure, or use to place outgoing calls. • “Blocking user access to feature programming” • “Protecting outgoing call privacy” • “Deal with a busy signal on an internal call” on page 218 •...
Page 218: To Allow A Telephone To Make Priority Calls
Chapter 25 Feature configuration: Making calls Deal with a busy signal on an internal call The following features can be used when the internal number you dialed is busy. • “Priority Call” • “Ring Again” • “Leaving a message” on page 219 Priority Call If your call is urgent, use this code to override a busy signal, or Do Not Disturb.
Page 219: Leaving A Message
Chapter 25 Feature configuration: Making calls • “Making announcements to individuals (Voice Call)” on page 221 • “Create a conference call” on page 222 Leaving a message The message feature is a standard system feature and has no specific programming. However, some telephones and remote voice mail systems can require programming to ensure that message waiting indicators (MWI) perform as expected.
Page 220: To Configure System Settings For Page
Chapter 25 Feature configuration: Making calls Configuring system settings for page Page is a standard system feature. However, there are two system settings that you must confirm or change, depending on your requirements. To configure the system settings for the page feature in Element Manager, navigate to Configuration >...
Page 221: To Make A Page Announcement
Chapter 25 Feature configuration: Making calls Business Series Terminals note: If the active call is on mute when the page comes in, the call is not returned to mute when the call comes off hold. Making a page announcement Internal page: Make a page announcement to all, or to a specific group of telephones, through the telephone speakers.
Page 222: To Set Up A 3-Party Conference Call
Chapter 25 Feature configuration: Making calls Preventing voice announcements at a telephone Prevent your telephone from receiving voice announcements by using: FEATURE 88 or FEATURE 85 (Do not Disturb) Create a conference call You can establish calls to two people at the same time, and allow each caller to hear the other two callers.
Page 223 Chapter 25 Feature configuration: Making calls The conference master enters FEATURE 3 to create a second 3-party conference. Note: A conference participant can also add parties to the conference by placing the conference on hold and calling a fourth party on a free intercom key.
Page 224: Dialing Shortcuts
Chapter 25 Feature configuration: Making calls With a line programmed with privacy, you can turn privacy off to allow another person with the same line to join in your conversation to form a conference. All the rules for a conference apply;...
Page 225: To Allow Last Number Redial
Chapter 25 Feature configuration: Making calls Allowing the feature You enable last number redial for each telephone through the restriction programming. Configuration > Telephony > Sets > Active Sets > Restrictions tab > Allow Last Number check box Using the feature Press FEATURE 5.
Page 226: To Program Speed Dials In The Dn Record
Chapter 25 Feature configuration: Making calls • System Speed Dial programming allows you to assign two or three-digit speed dial codes to the external numbers called most often. You can set the system to have 01 to 70 codes or 001 to 255 codes.
Page 227: To View The Feature That Is Currently Assigned To A Button
Chapter 25 Feature configuration: Making calls Blocking user access You can block the user from using this feature by setting the telephone Set Lock to Partial or Full (Configuration > Telephony > Sets > Active Sets > Restrictions tab > Set Lock). To view the feature that is currently assigned to a button Press FEATURE *0 (button inquiry).
Page 228 Chapter 25 Feature configuration: Making calls • hotline external number • call forward to external numbers • system and user speed dial numbers • telephone and CAP button external number (auto dial) • lines: Redirect to: • routing dial string •...
Page 229: Using Telephones For Special Features
Chapter 26 Using telephones for special features You can program telephones and devices to perform specific feature services, such as dialing an emergency number as soon as the handset is picked up, or acting as the control set for the system schedules.
Page 230: Supervisor Telephone For Silent Monitoring
Chapter 26 Using telephones for special features • “Restrictions main tab” on page 65 (telephones) • “Restrictions (Line and Remote) in the Networking Configuration Guide (NN40020-603) • “Destination codes” in the Networking Configuration Guide (NN40020-603) • “Preferences tab” on page 55 Using the control telephone •...
Page 231: Hospitality Services Telephones
Chapter 26 Using telephones for special features Setting up Silent Monitoring The following path indicates where to set up silent monitoring parameters in Element Manager: • Element Manager: Configuration > Telephony > Global Settings > Advanced Feature Settings Security Note: Change the password regularly. Assigning a supervisor telephone A maximum of 30 two-line display telephones can be configured as supervisor telephones for monitoring.
Page 232: Prime Line
Chapter 26 Using telephones for special features • To provide a central answering position for internal users. Set up a direct dial code. Central Answering Position overview Prime line The prime line is the DN that the line rings when the system cannot ring the intended DN. Configuration >...
Page 233: Creating An Enhanced Cap Station
Chapter 26 Using telephones for special features Programming Configuration > Telephony > Dialing Plan > General Configuration > Telephony > Sets > All DNs > Capabilities and Preferences > Capabilities Extra direct dial set: Configuration > Telephony > Scheduled Services Creating an enhanced CAP station Central answering position (CAP station): A CAP can consist of a 7316E digital phone plus one to four eKIMs (key indicator modules), or one to nine OKIMs.
Page 234: Ringing Groups
Chapter 26 Using telephones for special features The operation of some features varies if the BCM telephone is part of a Hunt group. Table 63 shows the affected features. Table 63 Hunt group feature operation Feature Description Call Forward All Calls The system ignores Call Forward All Calls feature, and the Hunt group call rings at the telephone.
Page 235: Display Prompts And Messages
Chapter 27 Display prompts and messages Use the following information for an explanation of the prompts you see on your telephone. The following tables show the prompt along with a description or required action, as appropriate. Prompts are listed alphabetically within the following categories: •...
Page 236 Chapter 27 Display prompts and messages Display prompt Description of error or action NNN <SETNAME> Button inquiry: The display shows the directory number of the telephone, and the assigned name. Press NEXT to see the first line assigned to ring at NEXT VIEW the intercom button.
Page 237 Chapter 27 Display prompts and messages Display prompt Description of error or action Silent monitor: When you join a monitored call, you can choose to: OTHERLEAVEEXIT – move to another Hunt group member (OTHER) – mute your telephone out of the current conversation (this does not disconnect silent monitoring) (JOIN) –...
Page 238 Chapter 27 Display prompts and messages Display prompt Description of error or action Conference busy Conference: You tried to make a conference call, but your system is handling the maximum number of conference calls (six). Conf Resrce Full Silent Monitor: The six conference resources on the system are already occupied. This is a transient display that reverts to HG Member DN: busy.
Page 239 Chapter 27 Display prompts and messages Display prompt Description of error or action FEATURE Feature code: Feature button: Press and enter the feature code you want to assign to the button. Check that the code is valid. QUIT Feature moved Feature button: You have programmed a button with a feature programmed on another button.
Page 240 Chapter 27 Display prompts and messages Display prompt Description of error or action Invalid location Move button: You tried to move a line to a button that cannot be a line button, such as an intercom button, Handsfree/Mute button, or an answer button. Invalid number You entered an invalid line pool code or an invalid destination code.
Page 241 Chapter 27 Display prompts and messages Display prompt Description of error or action Line denied You selected a line that is private to another telephone. Trunk Answer: You have tried to pick up a call on a private line. Line in use The line is in use.
Page 242 Chapter 27 Display prompts and messages Display prompt Description of error or action No calls waiting You tried to use Call Queuing but no call was ringing at your telephone. FEATURE FEATURE SWCA: The *537 or *538 request was used, but there are no calls parked on any of the assigned buttons on your telephone.
Page 243 Chapter 27 Display prompts and messages Display prompt Description of error or action Not Supported Silent monitor: The DN you entered belongs to a portable telephone or an ISDN terminal. Press Observe to enter another hunt group telephone. Observe Observe: Silent monitor: The supervisor, hunt group member and the caller are all connected.
Page 244 Chapter 27 Display prompts and messages Display prompt Description of error or action Pick up receiver You have used the Call Queuing feature without lifting the handset. Auto Handsfree is not assigned to your telephone. You must use the handset, or press the handsfree button to answer a call.
Page 245 Chapter 27 Display prompts and messages Display prompt Description of error or action Release calls You tried to use a feature while you were on a call or had calls on hold. Release the call, or calls, before using the feature. Silent monitor: You entered the silent monitor feature code on a telephone that already has an active call.
Page 246: Viewing Active Services
Chapter 27 Display prompts and messages Display prompt Description of error or action Their list full Message: You are trying to send a message to a user whose message waiting list is full. Transfer denied Transfer: Your transfer does not function for one of these reasons: •...
Page 247: Call Log Prompts
Chapter 27 Display prompts and messages Table 64 Active services (Continued) Display prompt Description of error or action <Sched> Routing You are viewing the active services. Press # or NEXT to view the other active services. Press EXIT to quit. EXIT NEXT <Sched>...
Page 248 Chapter 27 Display prompts and messages Table 65 Call log prompts (Sheet 2 of 2) Display prompt Description of error or action Jan 4 9:00a The repeat call counter, shown with time and date, indicates the number of calls you have received from the same caller. NEXT ERASE MORE...
Page 249: Report And Record Alarm Codes
Chapter 27 Display prompts and messages Report and record alarm codes An alarm telephone display shows a BCM system alarm code when an alarm condition occurs. The installer assigns alarms to digital telephones with two-line displays. When an alarm message appears, an Alarm number and a Time are displayed. Record the alarm number and time.
Page 250 Chapter 27 Display prompts and messages NN40020-300 NN40020-300...
Page 251: Market Profile Attributes
Chapter 28 Market profile attributes This section describes some of the differences in the market profile attributes. These attributes are derived from the market profile selected when you configure the system. Each market profile uses a set of system attributes that provide specific functionality for the geographical area in which you deploy the system.
Page 252: Digital Interfaces
Chapter 28 Market profile attributes Table 66 Analog interface availability by market profile GATM4/ G4x16 ASM/ CTM4/ GATM4/ GATM8 G8x16 Market profile ASM8 ASM8+ GASM8 GASI CTM8 GATM8 (new) 4X16 (new) GATI ADID Australia Bahrain Brazil CALA Canada Caribbean Global Hong Kong Ireland Mexico...
Page 253: Tones And Cadences
Chapter 28 Market profile attributes Table 67 Digital interface availability by market profile (Sheet 2 of 2) Digital DSM16+/ station Market profile DSM32+ interface cNIC DTM R2MFC CALA Canada Caribbean Denmark France Germany Global Holland Hong Kong Ireland Italy Mexico New Zealand North America Norway...
Page 254 Chapter 28 Market profile attributes • “Localized, Dial, and Quiet Dial” on page 254 • “Special Dial, Overflow, and Busy” on page 255 • “Ring Back, Aux Ring, Async Ring Back” on page 256 • “Hold, Warble, Intrusion” on page 258 •...
Page 255 Chapter 28 Market profile attributes Table 69 Special Dial, Overflow, and Busy (Sheet 1 of 2) Special Dial Overflow Busy Level Level Level Tones Tone Tones Tone Tones Tone Market profile (Hz) (dBm0) Cadence (Hz) (dBm0) Cadence (Hz) (dBm0) Cadence Australia 100 ms on 100 ms on...
Page 256 Chapter 28 Market profile attributes Table 69 Special Dial, Overflow, and Busy (Sheet 2 of 2) Special Dial Overflow Busy Level Level Level Tones Tone Tones Tone Tones Tone Market profile (Hz) (dBm0) Cadence (Hz) (dBm0) Cadence (Hz) (dBm0) Cadence Norway Silence 950:1400:...
Page 257 Chapter 28 Market profile attributes Table 70 Ring Back, Aux Ring, Async Ring Back (Sheet 2 of 3) Ring Back Aux Ring Async Ring Back Level Level Level Tones per Tone Tones Tone Tones Tone Market profile (Hz) (dBm0) Cadence (Hz) (dBm0) Cadence...
Page 258 Chapter 28 Market profile attributes Table 70 Ring Back, Aux Ring, Async Ring Back (Sheet 3 of 3) Ring Back Aux Ring Async Ring Back Level Level Level Tones per Tone Tones Tone Tones Tone Market profile (Hz) (dBm0) Cadence (Hz) (dBm0) Cadence...
Page 259 Chapter 28 Market profile attributes Table 71 Hold, Warble, Intrusion (Sheet 2 of 2) Hold Warble Intrusion Level Level Level Tones per Tone Tones Tone Tones Tone Market profile (Hz) (dBm0) Cadence (Hz) (dBm0) Cadence (Hz) (dBm0) Cadence Poland -17.5 Continuous Silence 1400...
Page 260: Core Parameters For Market Profiles
Chapter 28 Market profile attributes Table 72 Reorder (Sheet 2 of 2) Reorder Level Tones per Tone Market profile (Hz) (dBm0) Cadence Italy 200 ms on 200 ms off Mexico 480+620 250 ms on 250 ms off New Zealand -11.5: 400 ms on Silence: 350 ms off...
Page 261 Chapter 28 Market profile attributes Table 73 Australia, Brazil, CALA, Canada, Caribbean, and Denmark parameters (Sheet 1 of 3) Market profile Functionality Attribute Australia Bahrain Brazil CALA Canada Caribbean Denmark Access codes Direct dial digit Dest code for default route Digital ISDN ISDN...
Page 262 Chapter 28 Market profile attributes Table 73 Australia, Brazil, CALA, Canada, Caribbean, and Denmark parameters (Sheet 2 of 3) Market profile Functionality Attribute Australia Bahrain Brazil CALA Canada Caribbean Denmark Mode Sequential Broadcast Broadcast Broadcast Broadcast Broadcast Broadcast Hunt groups Default delay 4 ring 4 ring cycles 4 ring 4 ring cycles 4 ring...
Page 263 Chapter 28 Market profile attributes Table 73 Australia, Brazil, CALA, Canada, Caribbean, and Denmark parameters (Sheet 3 of 3) Market profile Functionality Attribute Australia Bahrain Brazil CALA Canada Caribbean Denmark Unknown Variable Variable Variable Variable number length Public OLI Local Variable Variable Variable...
Page 264 Chapter 28 Market profile attributes Table 74 France, Germany, Global, Holland, Hong Kong, and Italy parameters (Sheet 2 of 4) Market profile Hong Functionality Attribute France Germany Global Holland Kong Ireland Digital trunking ISDN ISDN ISDN ISDN ISDN ISDN protocols DASS2 DASS2 DASS2...
Page 265 Chapter 28 Market profile attributes Table 74 France, Germany, Global, Holland, Hong Kong, and Italy parameters (Sheet 3 of 4) Market profile Hong Functionality Attribute France Germany Global Holland Kong Ireland Ringing service Manual Manual Manual mode Ringing service trunk ans Restriction service mode Restriction global...
Page 266 Chapter 28 Market profile attributes Table 74 France, Germany, Global, Holland, Hong Kong, and Italy parameters (Sheet 4 of 4) Market profile Hong Functionality Attribute France Germany Global Holland Kong Ireland Analog VSC None None None None None (tone) ONN blocking Analog VSC None None...
Page 267 Chapter 28 Market profile attributes Table 75 Mexico, New Zealand, North America, Norway, Poland, and PRC parameters (Sheet 2 of 4) Market profile North Functionality Attribute Italy Mexico Zealand America Norway Poland Conference tone supported Held line reminder Off Immediate After 30 seconds Delay ring transfer After 4 rings...
Page 268 Chapter 28 Market profile attributes Table 75 Mexico, New Zealand, North America, Norway, Poland, and PRC parameters (Sheet 3 of 4) Market profile North Functionality Attribute Italy Mexico Zealand America Norway Poland Ringing service Manual Manual Manual mode Ringing service trunk ans Restriction service mode...
Page 269 Chapter 28 Market profile attributes Table 75 Mexico, New Zealand, North America, Norway, Poland, and PRC parameters (Sheet 4 of 4) Market profile North Functionality Attribute Italy Mexico Zealand America Norway Poland Analog VSC None None None None 1831 (tone) ONN blocking Analog VSC None...
Page 270 Chapter 28 Market profile attributes Table 76 Spain, Sweden, Switzerland, Taiwan, and United Kingdom parameters (Sheet 2 of 4) Market profile United Functionality Attribute Spain Sweden Switzerland Taiwan Kingdom Conference tone supported Held line Immediate reminder Delay ring After 4 rings After 4 rings After 4 rings After 4 rings...
Page 271 Chapter 28 Market profile attributes Table 76 Spain, Sweden, Switzerland, Taiwan, and United Kingdom parameters (Sheet 3 of 4) Market profile United Functionality Attribute Spain Sweden Switzerland Taiwan Kingdom Ringing service Manual Manual Manual mode Ringing service trunk ans Restriction service mode Restriction global overrides...
Page 272: Analog Trunk Parameters
Chapter 28 Market profile attributes Table 76 Spain, Sweden, Switzerland, Taiwan, and United Kingdom parameters (Sheet 4 of 4) Market profile United Functionality Attribute Spain Sweden Switzerland Taiwan Kingdom Dial tone detection Enabled Enabled Enabled Enabled Enabled Enabled Set preferences Language English EuroSpanish...
Page 273 Chapter 28 Market profile attributes Table 77 Localization, PSTN standards, and pulse dialing parameters (Sheet 2 of 2) Pulse Dialing (ms) Differences between GATI, G4x16/G8x16, New GATM4/8, Break Make Interdigit Market profile Localized and Legacy GATM4/8 time time time Bahrain Legacy GATM4/8 NOT supported (will not function) Brazil...
Page 274 Chapter 28 Market profile attributes Table 78 Transmission parameters (Sheet 2 of 2) Transmission Loop length Tx CO gain Rx CO gain PCM coding adjustment (short, medium, (short, medium, Market profile scheme AC impedance capability long) long) Ω Global A-law (0, 3 dB, 3 dB) (3 dB, 3 dB, 6 dB) Ω...
Page 275 Chapter 28 Market profile attributes Table 80 On-hook caller ID, disconnect supervision, and message waiting parameters (Sheet 1 of 2) On-hook caller ID Disconnect supervision Message waiting DTMF Market (Start Digit, Line Voltage Stutter profile Stop Digit) Busy tone reversal reversal dial tone Australia...
Page 276: Gasm8 Parameters
Chapter 28 Market profile attributes Table 80 On-hook caller ID, disconnect supervision, and message waiting parameters (Sheet 2 of 2) On-hook caller ID Disconnect supervision Message waiting DTMF Market (Start Digit, Line Voltage Stutter profile Stop Digit) Busy tone reversal reversal dial tone Taiwan...
Page 277 Chapter 28 Market profile attributes Table 81 Localization, DIP switch settings, specifications, and transmission parameters (Sheet 2 of 2) Transmission Nominal Terminal Network Market switch Input Input coding profile Localized setting impedance Impedance scheme Ω Ω Mexico No (North American North A-law based A-law)
Page 278: Gasi Parameters
Chapter 28 Market profile attributes Table 83 Dial pulse and DTMF parameters Dial pulse DTMF Dial pulse Min/max Min/max Min interdigit DTMF coding Min DTMF coding break make pause scheme detect level Market profile scheme duration (ms) duration (ms) duration (ms) (digits) (dB) Australia...
Page 279 Chapter 28 Market profile attributes Table 84 GASI parameters (Sheet 2 of 2) Market Profile Aspect Parameter Canada Caribbean Global Hong Kong North America Loop Interface Ringing Frequency (Hz) Ringing Amplitude (Vrms) Loop Current Detect 10.16 10.16 10.16 10.16 10.16 Threshold (mA) Loop Current Limit (mA)
Page 280: Ata2 Parameters
Chapter 28 Market profile attributes ATA2 parameters This section contains information for the ATA2 device. The ATA2 is either DR6 or DR7 mode. The mode is determined by the region in which you are located, and is not a modifiable user preference.
Page 281 Chapter 28 Market profile attributes Table 85 ATA2 DR6 Market Support, Transmission, Loop Interface, Call Supervision, and Dial Pulse parameters (Sheet 2 of 2) Call Supervision Dial Pulse Market Loop Support Transmission Interface Duration (ms) Duration (ms) Dial Ringing Min/ Pulse Min/ Min/...
Page 282: Ata2 Dr7
Chapter 28 Market profile attributes ATA2 DR7 Table 86 ATA2 DR7 Market Support, Transmission and Loop Interface parameters Market Support Transmission Loop Interface Loop Current Loop Terminal Ringing Ringing Detect Current Market Input Coding Frequency Amplitude Threshold Limit profile Localized? Impedance Scheme (Hz)
Page 283: Isdn Line Services
Chapter 28 Market profile attributes Table 87 ATA2 DR7 Call Supervision, Dial Pulse, and DTMF parameters Call Supervision Dial Pulse Duration (ms) Duration (ms) DTMF DTMF Dial DTMF Detect Pulse Min/ Min/ Coding Level Market Min/Max Coding Interdigit Scheme profile Seize Answer Recall...
Page 284: Analog And Digital Trunk Types
Chapter 28 Market profile attributes Table 89 ISDN services by Protocol Protocol Market profile Available ISDN services • • Caribbean • North America • Basic Call • Number display • • ONN blocking • Name display • ETSI • Australia •...
Page 285 Chapter 28 Market profile attributes Table 90 Analog and digital trunk types and descriptions (Sheet 2 of 2) Trunk types Description Digital trunk types ISDN loop that provides both T and S reference point loops. These loops can support both network (T and S loops) and terminal equipment (S loop) connections. This type of line provides incoming and outgoing access to an ISDN network.
Page 286 Chapter 28 Market profile attributes NN40020-300...
Page 287: About System-Wide Call Appearance (Swca) Keys
Chapter 29 About System-Wide Call Appearance (SWCA) keys Chapter 29 About System-Wide Call Appearance (SWCA) keys The System-Wide Call Appearance (SWCA) feature enables you to park incoming and outgoing calls on your BCM and, at the same time, provides call appearance to a group of telephones. Using this feature frees the line used by the call, and enables another user to pick up the call at any telephone that has been assigned the same SWCA keys.
Page 288: To Add Swca Keys To Your Telephone
Chapter 29 About System-Wide Call Appearance (SWCA) keys To add SWCA keys to your telephone SWCA keys can be assigned by your system administrator to a group of telephones. Also, each user can assign these keys on their own telephones: Enter FEATURE *3 Select a memory button with an indicator.
Page 289 Chapter 29 About System-Wide Call Appearance (SWCA) keys In this example, the call comes in on Incoming call assigns to a SWCA key line 1 and automatically transfers to SWCA1 (the first free SWCA key). Line 1 The solid indicator beside SWCA1 and beside the line key indicates that the call Line 2 is active on this telephone and it has not...
Page 290: To Retrieve A Call From A Swca Key
Chapter 29 About System-Wide Call Appearance (SWCA) keys Retrieving a call from a SWCA key If the indicator beside a SWCA key is blinking, you can retrieve the call by picking up the handset and pressing the SWCA key associated with the indicator, or by dialing in the SWCA code that associates with that key.
Page 291: To Conference A Call Parked On A Swca Key
Chapter 29 About System-Wide Call Appearance (SWCA) keys Outbound calls You also can park out-dialed calls on a SWCA key. If your system is set up to automatically assign calls to a SWCA key, the call will assign to a key as soon as it is answered. Otherwise, during your call, you can press a free SWCA key or HOLD to park the call on a SWCA key.
Page 292 Chapter 29 About System-Wide Call Appearance (SWCA) keys NN40020-300 NN40020-300...
Page 293: Configuring The Music Source
Note: required If you use an external music source connected to the BCM, refer to the BCM50 2.0 Installation and Maintenance Guide (NN40020-302) for information about how to connect the external music source. If you use an external IP music source connected on the data network, refer to the documentation that came with the music source for information about how to connect the music source to the data network.
Page 294: To Select The Music Source
Chapter 30 Configuring the music source Selecting the music source After you have connected the music source, you must select the music source you want to use. To select the music source Click Configuration > Applications > Music. The Music panel appears. See Figure Configure the Music parameters.
Page 295 Chapter 30 Configuring the music source Figure 64 Music panel Table 91 Music parameters (Sheet 1 of 2) Setting Definition Music Source Select Audio Jack if you are using an external music source that is connected to the MSC card on the BCM. Select Music Manager if you are using the IP Music feature to connect to the music source available on the BCM.
Page 296 Chapter 30 Configuring the music source Table 91 Music parameters (Sheet 2 of 2) Setting Definition Streaming Server Note: A third party application, that supports streaming G.711, is required. Server Enter the IP Address of the network device that contains the music source. Server RTP port Enter the source port number to use when connecting to the network device that contains the music source.
Page 297: To Open The Music Manager Administration Application
Chapter 30 Configuring the music source Configuring Music Manager BcmAmp is an audio player that resides on the BCM. If you choose to use Music Manager, you must configure the play list, which is the music available to the BcmAmp audio player. Configuring the play list involves: •...
Page 298: To Delete An Audio File From Bcm
Chapter 30 Configuring the music source Click on the sound file and then click Open. The sound file must be a .wav or .au file format. The path for the sound file appears in the Upload box. If you want to assign a name to this sound file, enter the name in the As: box. This name appears on the File List to help identify the sound file.
Page 299: To Add A Sound File To The Play List
Chapter 30 Configuring the music source Adding music to the Play List The play list is an ordered list of songs that are heard by users of the Background Music and Music On Hold features. To add a sound file to the Play List Start the Music Manager Administration application.
Page 300: To Access The Bcmamp Player
Chapter 30 Configuring the music source Using the BcmAmp Player The BcmAmp Player is a web-based interface. Use the BcmAmp Player to select, play, stop, or pause sound files that appear on the Play List. To access the BcmAmp Player Start the Music Manager Administration application.
Page 301: To Configure A Network Device To Be The Ip Music Source
Chapter 30 Configuring the music source Table 92 BcmAmp Player button actions Button Explanation Pause - Pause play for selected sound file Stop - Stop play for the selected sound file To select and play a sound file • click Next •...
Page 302 Chapter 30 Configuring the music source Table 5 Network Device parameters (Sheet 2 of 2) Attribute Value Description Stream Type G.711 U-Law Enter the codec that is used for the incoming music source audio stream. The codec you enter here must match the codec used by G.711 A-Law the IP Music source.
Page 303: Index
Index Symbols allow saved number redial 65 alpha tagging >> soft key 170 caller ID set 47 Numerics maximum CLI per line 77 alternate language 2001 first (*502) 34 feature labels 145 second (*503) 34 2002 third (*504) 34 default button programming 161 analog lines feature labels 145 voice message indicator 47...
Page 304 Index location setting 58 at telephone (819) 39 tones 58 DND on busy 201 intrusion controls 203 ATA Dvc privacy 202 ATA 58 ATA2 line types 284 ATA answer timer 58 ATA tones 58 broadcast mode 103 ATA use 58 Business Communications Manager message indicator 58 overview 16...
Page 305 Index DPNSS Embark switch 133 calls no answer, hunt groups 234 assign SWCA key to calls 81 to voice mail 209 SWCA overview 211 to voice mail (984) 33, 39 camp timeout delay 79 call information camp-on accessing (811) 33 intrusion controls 53 current call (811) 38 using at a telephone (82) 34, 39...
Page 306 Index control set See also dialing plan, dialing restrictions, Dialing see also, control telephone 51 Translation, Dialing Translation Table control telephone dialing overview 229 automatic dial 192 insert pause (78) 38 conventions, guide 18 Link signal 228 button options 18 mode (*82) 34 buttons 18 options 56...
Page 307 Index default buttons 179 dial telephone 32 lines, CAP module 128 button programming 153 display voice mail DN (985) 40 facility hunt groups 102 hotline programming 56 DND (Do Not Disturb) user speed dial 63 activate (85) 34 cancel (#85)Do not disturb. See DND 34 ATA answer timer 58 initiating (85) 39 on Busy 201...
Page 308 Index calls auto hold code (73) 33 Do Not Disturb on Busy 201 auto hold control 54 Line Redirection 133 automatic 204 exclusive 205 full set lock 65 exclusive hold (79) 34 Fwd no answer delay 45 exclusive hold at telephone (79) 38 Fwd no answer to 45 handling calls 204 Fwd on busy to 45...
Page 309 Index information activating (5) 34, 37 caller, call logs 135 line current call (811) 38 first display 52 intercom pools assign lines 51 activating (64) 34 Include I/C calls when auto associating, SWCA 81 redirection 133 Include I/C calls when invoked by Hold, SWCA 82 Line (DN) key 174 internal line buttons, moving (*81) 34...
Page 310 Index specifying at telephone (808) 38 message reply enhancement 76 overview 219 loop send (1) 35 avoiding redirection loops 133 send message code (1) 37 lunch schedule 31 view (65) 35 messages key 170 messaging, express (980) 34 making a call common display prompts 235 model user preferences 62...
Page 311 Index no answer partial, set lock 65 autologging 56 password no autologging 56 hot desking (*999) 149 number Pause first display 52 external call feature 228 in a sequence of numbers See Wait for Dial Tone insert into dialing sequence (78) 35, 38 OLI number, private 45 pickup directed, allow 77 OLI number, public 44...
Page 312 Index queuing calls, initiating (801) 38 trunk answer 98 ring only, telephone line assignment 46 ring transfer, delayed 76 reallocating log space 214 Ring Type receiver volume 77 changing (*6) 35 user programming 193 user preferences 56 receiving calls ring volume 194 SWCA overview 211 Ring Volume (*80) 35 redial...
Page 313 Index service mode status (870) 39 silent monitor 84 service schedules SM supervision 54 control telephone 229 Soft keys 170, 174 services >> 170 changing restrictions at telephone (872) 39 Speaker key 165 changing ringing at telephone (871) 39 special features changing routing at telephone (873) 39 hospitality 231 extra dial set 32...
Page 314 Index system programming feature 62 user speed dials 63 first display 52 GASM disconnect supervision 59 handsfree 52 handsfree answerback 53 T7208 hotline 56 button defaults 157 Include I/C calls when auto associating 81 T7316E Include I/C calls when invoked by Hold 82 button defaults 154 intercom keys 51 T7406...
Page 315 Index autodial 225 Speed Dial 225 unanswered by me, autologging 56 timeout unanswered calls camp timeout timers 79 prime telephone 232 page timeout timer 79 user access, set lock 65 park timeout timer 79 transfer callback timer 79 User preferences configuring CAP/KIM buttons 95 timers camp timeout 79...
Page 316 Index Volume control 174 Volume control bar 165, 174 Volume control buttons 169 volume of calls, call log 135 Wait for dial tone (804) 36, 38 wait for dial tone, external call feature 228 Welcome 23 NN40020-300 NN40020-300...

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