Nortel Norstar ICS User's Card
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Nortel Norstar ICS User's Card

System-wide call access (swca)
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Norstar ICS
System-wide Call Access (SWCA)
User Card
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Summary of Contents for Nortel Norstar ICS

  • Page 1 • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Norstar ICS System-wide Call Access (SWCA) User Card •...
  • Page 2 System-wide Call Appearance (SWCA) The SWCA feature allows you to park and share calls on your Norstar system. SWCA codes can be assigned to memory buttons with indicators, or they can be assigned to telephones which have no available memory buttons, as non-visible SWCA assignments.
  • Page 3 Managing calls using SWCA buttons Receiving a call Your system programming will determine how a call acts when it comes into your system. Your system administrator will explain what features have been activated on your system. When a call comes in, it may be automatically given a SWCA assignment, as shown in the example below, or it may unassigned.
  • Page 4 – If the call was already associated with a SWCA code (for the life of the call), the call is reparked on that code. If you want to assign a call to a SWCA code that is not assigned to your telephone, you must enter the SWCA code where you want the call to park.
  • Page 5 The 7000 and 7100 digital phones and the Digital Mobility phones do not support auto-associate on hold, so any incoming calls put on Hold will remain on hold at that telephone. * Meridian and Norstar are trademarks of Nortel Networks N0000766 02 Printed in Canada Page 5...

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