Support, Service & Warranty; Contacting Technical Support - ProSoft Technology ControlLogix inRAx MVI56E-MNETR User Manual

MVI56E-MNETR ♦ ControlLogix Platform
Modbus TCP/IP Interface Module with Reduced Data Block
6 Support, Service & Warranty
In This Chapter

Contacting Technical Support ............................................................. 163

Return Material Authorization (RMA) Policies and Conditions ............. 165
LIMITED WARRANTY ......................................................................... 166
Contacting Technical Support
ProSoft Technology, Inc. (ProSoft) is committed to providing the most efficient
and effective support possible. Before calling, please gather the following
information to assist in expediting this process:
Product Version Number
1
System architecture
2
3 Network details
If the issue is hardware related, we will also need information regarding:
1 Module configuration and associated ladder files, if any
Module operation and any unusual behavior
2
3 Configuration/Debug status information
4 LED patterns
Details about the serial, Ethernet or fieldbus devices interfaced to the module,
5
if any.
Note: For technical support calls within the United States, ProSoft's 24/7 after-hours phone
support is available for urgent plant-down issues. Detailed contact information for all our
worldwide locations is available on the following page.
ProSoft Technology, Inc.
June 14, 2011
Support, Service & Warranty
User Manual
Page 163 of 175