IBM System Storage TS3400 Tape Library Maintenance Information page 8

Before Working on Equipment . . . . . . . . . . . . . . . . . . . 5-4
Normal Operating Mode . . . . . . . . . . . . . . . . . . . . . . 5-4
Emergency Operating Mode . . . . . . . . . . . . . . . . . . 5-4
Sharp Edges on Tape Drives . . . . . . . . . . . . . . . . . . . 5-4
Performing the Safety Inspection Procedure . . . . . . . 5-5
ac Grounding Inspection . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Before Restarting Equipment . . . . . . . . . . . . . . . . . . . . 5-7
Working on Parts With Line Voltage Present . . . . 5-7
Power Cords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Mechanical Maintenance . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Safety Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Rack Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9
Product Recycling and Disposal . . . . . . . . . . . . . . . . . 5-10
Battery Return Program . . . . . . . . . . . . . . . . . . . . . . . . 5-11
Chapter 6. Installing the Library . . . . . . 6-1
Choosing a Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Verifying the Shipment . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Removing Components to Reduce Library
Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Removing the Power Supply Units . . . . . . . . . . . . . 6-4
Removing the Library Control Blade . . . . . . . . . . . 6-5
Removing the Cartridge Magazines . . . . . . . . . . . . 6-5
Removing and Storing the Shipping Pin . . . . . . . . . . . 6-8
Attaching Foot Pads for Installing on a Desktop . . . 6-10
Installing the Library in a Rack . . . . . . . . . . . . . . . . . . 6-11
Identifying the Location in the Rack . . . . . . . . . . . 6-11
Installing the Rails . . . . . . . . . . . . . . . . . . . . . . . . . . 6-13
Installing the Rack Ear Mounting Brackets . . . . . 6-14
Placing the Library in the Rack . . . . . . . . . . . . . . . 6-16
Adding a Drive Canister Shipped with Library . . . . 6-18
Adding a Drive Canister from Another Library
(Feature Code 4685) . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-19
Installing Library Components Removed for
Weight Reduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-19
Connecting the Power Cords . . . . . . . . . . . . . . . . . . . . 6-20
Verifying Library and Drive Operation . . . . . . . . . . . 6-20
Connecting the Host Interface Cable and
Network Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-21
Configuring the Library . . . . . . . . . . . . . . . . . . . . . . . . 6-22
Chapter 7. Service Procedures . . . . . . . 7-1
How the Library Reports Problems . . . . . . . . . . . . . . . 7-1
Library Error Messages and Resolutions . . . . . . . . . . . 7-1
General Service Guidelines . . . . . . . . . . . . . . . . . . . . . . 7-2
Service Mode Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3
Checking the Library Error Status . . . . . . . . . . . . . . 7-3
Checking the Error Log . . . . . . . . . . . . . . . . . . . . . . . 7-4
Checking Mechanical Movement Statistics . . . . . . 7-4
Running Library Verify Diagnostics . . . . . . . . . . . . 7-5
Running Drive Diagnostics . . . . . . . . . . . . . . . . . . . . 7-6
Replacing a Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7
Connecting to the Ethernet Port . . . . . . . . . . . . . . . . . . 7-7
Connecting to the Serial Port . . . . . . . . . . . . . . . . . . . . 7-10
vi
TS3400 Tape Library Maintenance Information
Service Functions using the Web User Interface . . . 7-11
Running Encryption Key Path Diagnostics . . . . . 7-11
Usage Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-12
Operator Interventions . . . . . . . . . . . . . . . . . . . . . . 7-13
Library Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-13
Trace Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-15
Downloading Drive Logs . . . . . . . . . . . . . . . . . . . . 7-16
Downloading Library Logs . . . . . . . . . . . . . . . . . . 7-16
E-mailing Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-17
Interpreting LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-17
Front Panel LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-17
Power Supply LED . . . . . . . . . . . . . . . . . . . . . . . . . 7-18
Library Control Blade LED . . . . . . . . . . . . . . . . . . 7-18
Tape Drive LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-18
Methods of Updating Firmware . . . . . . . . . . . . . . . . 7-20
Updating Library Firmware . . . . . . . . . . . . . . . . . 7-20
Updating Drive Firmware . . . . . . . . . . . . . . . . . . . 7-21
Downloading the TS3400 SNMP MIB File . . . . . . 7-23
Reseating Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-23
Taking the Library Offline/Online . . . . . . . . . . . . . . 7-23
Taking Offline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-24
Taking Online . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-24
Powering Down/Restarting the Library . . . . . . . . . 7-24
Powering Down . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-25
Restarting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-25
Applying a RID Tag to a Library . . . . . . . . . . . . . . . . 7-26
End of Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-26
Chapter 8. Drive Maintenance
Procedures . . . . . . . . . . . . . . . . . . . . . . . 8-1
Downloading Drive Logs . . . . . . . . . . . . . . . . . . . . . . . 8-1
Offloading Drive Data Dumps . . . . . . . . . . . . . . . . . . . 8-2
Offloading Dumps to pSeries/RS6000 (AIX)
using TAPEUTIL . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2
Offloading Dumps to Linux System using
TAPEUTIL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3
Offloading Dumps to Sun System using
TAPEUTIL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5
Offloading Dumps to HP-UX System using
TAPEUTIL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6
Offloading Dumps to Windows NT or
Windows 2000 using NTUTIL . . . . . . . . . . . . . . . . . 8-7
Offloading Dumps to SP2 using TAPEUTIL . . . . . 8-7
Offloading Dumps to Control Unit using
TAPEUTIL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-9
Offloading Dumps to Tape Cartridge . . . . . . . . . 8-11
Drive Microcode Maintenance . . . . . . . . . . . . . . . . . . 8-11
Updating Microcode from Most Systems
using ITDT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-12
Updating Microcode from iSeries (OS/400) . . . . 8-13
Updating Microcode from pSeries/RS6000
(AIX) using TAPEUTIL . . . . . . . . . . . . . . . . . . . . . 8-13
Updating Microcode from Linux using
TAPEUTIL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-15
Updating Microcode from Sun System using
TAPEUTIL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-17
Updating Microcode from HP-UX System
using TAPEUTIL . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-18
Updating Microcode from Windows NT or
Windows 2000 using NTUTIL . . . . . . . . . . . . . . . . 8-19