General Service Guidelines - IBM System Storage TS3400 Tape Library Maintenance Information

The Web User Interface can display and download a log history summary of events,
warnings, and errors that have occurred by selecting Service Library → Operator
Interventions. See an example in Figure 7-14 on page 7-13. The summary can be
filtered to display the operator intervention log for a specific hardware component
and specific event levels. The log is stored in memory on the Library Control Blade.
When the memory buffer is full, new events overwrite the oldest events. The log is
not cleared from memory when power is turned OFF. Selecting a specific entry
displays additional information in the Detail panel, comprising:
• Index number of the event
• Date the event occurred
• Time the event occurred
• Unit in the library where the event occurred
• Event level
• Description of the event
The Web User Interface can also display and download a log history summary of
errors that have occurred by selecting Service Library → View Library Logs. See an
example on Figure 7-15 on page 7-14. The error log is displayed with sense data
information. The summary can be filtered to display errors with specific sense data
code types. Selecting a specific entry displays additional information in the Detail
panel, comprising:
• Index number of the error
• Date and time the error occurred
• Error code
• Description of the error
Observe the LEDs on all library components to determine exactly which part is
failing. See "Interpreting LEDs" on page 7-17 for more information. See "Start
Service" on page 1-1 for additional help on resolving the problem.

General Service Guidelines

Servicing a library typically includes the following steps:
1. Connect your laptop to the Ethernet port, located on the back of the Library
2. Generate a log of the current status of the library. See "Service Functions using
3. Assess the status of the library, using the following tools. Thoroughly examine all
4. Create a list of parts that you need to add, remove, or replace, and determine the
5. Order any necessary parts. See Chapter 11, "Feature Codes and Parts List," on
7-2
TS3400 Tape Library Maintenance Information
Control Blade, in order to use the Web User Interface. See "Connecting to the
Ethernet Port" on page 7-7.
the Web User Interface" on page 7-11.
available reports and indicators.
• Traces
• Operator Interventions
• LEDs
• System diagnostics using the Service Mode menu on the Operator Panel. See
"Service Mode Menu" on page 7-3.
order in which you plan to service them.
page 11-1.