Appendix A. Encryption Sense Data; Encryption Sense Data - IBM System Storage TS3400 Tape Library Maintenance Information

Appendix A. Encryption Sense Data

Note: The Encryption Sense Data is provided for reference purposes only.
Table A-1. Encryption sense data
SK ASC ASCQ
5 EE 00 Encryption - Key
Service Not Enabled
5 EE 02 Encryption - Key
Service Not Available
4 EE 0E Encryption - Key
Service Timeout
4 EE 0F Encryption - Key
Service Failure
© Copyright IBM Corp. 2008
Encryption is a customer responsibility. Customers should refer to their EKM
documentation for further information.
Description Impact Explanation
The tape drive has not been
configured with an
encryption method
(Application, System, or
Library managed).
Note: This status is only
presented by the drive. The
EKM has no visibility to this.
The tape drive sent an
encryption-related request to
the EKM and the EKM
reported an error back to the
tape drive. See the flag data in
the tape drive sense data for
more specific information
about the error. Potential
causes: EKM software
problem, problem with the
key store (loss of network
connection to the key store,
hardware problem with the
key store), or an undefined
key label.
The tape drive sent an
encryption-related request to
the EKM and the EKM
reported an error back to the
tape drive. See the flag data in
the tape drive sense data for
more specific information
about the error. Potential
causes: EKM software
problem, problem with the
key store (loss of network
connection to the key store,
hardware problem with the
key store), or an undefined
key label.
Customer Action Required
none - feature is not enabled
(license needed)
Configure the tape drive to
resolve this error.
Run the EKM Path Check
diagnostic from the library. If
the Ethernet connection to the
EKM server is bad, verify the
correct IP address is specified
and troubleshoot like any
network problem. If the
Ethernet connection to the
EKM server is good, but the
EKM is not responding, ask
the customer to attempt to
start the EKM. If the EKM
reports an error, use that error
to troubleshoot the problem.
Obtain the flag data from the
tape drive sense data.
Analyze the flag data to
determine the reason for the
EKM-reported problem.
A-1