Removing A Cartridge From A Drive Manually; Before You Begin; Recommended Tools - IBM System Storage TS3400 Tape Library Maintenance Information

Removing a Cartridge from a Drive Manually

Note:
• Before using this procedure to recover a tape cartridge that fails to unload from a
• Determine from the customer if the cartridge contains critical customer data. If the
• The following removal procedures can destroy customer data! Use extreme care
• Do Not Touch the head, magnetic tape, tape path, or electronic components. They
• Electrostatic-sensitive components. Consider using an ESD Kit.
• After you remove the stuck tape cartridge, advise the customer to copy the data to
• Do not use power tools or magnetic tools to perform this procedure.
• If you cannot remove the cartridge from the drive by using the following
The purpose of this section is to assist you to determine the condition of the cartridge
or the magnetic tape and to direct you to the procedure you must follow to remove
the cartridge.

Before You Begin

1. If you have not already done so, attempt to remove the cartridge with the library
2. If you have not already done so, attempt to remove the cartridge by power
3. If you have not already done so, perform the procedure "Preparing the Library
4. If the cartridge unloads, inform the operator that the cartridge is unloaded, and

Recommended Tools

• 2.5 mm offset hexagonal wrench (do not use magnetized wrench)
• #1 Phillips screwdriver
• ESD Kit
• Flashlight (optional)
• Small, flat-bladed screwdriver (optional)
drive canister, you must have exhausted all other means of removing the tape
cartridge from the drive. Use this procedure only if you cannot remove the tape
cartridge by using any other means.
cartridge contains sensitive data that cannot leave the customer site, inform the
customer that certain failure-condition diagnostics will be performed to test the
drive for continued use.
when handling or removing the customer's tape cartridges to minimize tape
damage and prevent lost data.
are extremely sensitive to electrostatic discharge and contamination like the oil and
salt from your skin. Use clean, lint-free gloves when working around magnetic
tape or the tape path components.
another cartridge and to remove this tape cartridge from service.
procedure, contact your next level of support.
power turned ON using Unload Drive from the Operator Panel or Web User
Interface.
cycling the drive. Look for the drive to attempt a mid-tape recovery.
Note: It can take as long as five minutes for the cartridge to rewind and unload.
for Repairs" on page 9-2 before you remove the drive canister from the library.
perform "End of Call" on page 7-26. If the cartridge does not unload, continue
with this procedure.
Chapter 9. Check, Adjust, Remove, and Replace Procedures
9-45