Shipping Costs And Warranty Service - Axia Quasar User Manual

Shipping Costs and Warranty Service:

If the date the customer's notice of warranty claim is received by Telos (such date the "Warranty Claim
Notice Date") is within the first 90 days following the Receipt Date, Telos will pay the costs of shipping
such warranted Product to and from the end user's location, and the cost of repair or replacement of such
warranted Product.
If the Warranty Claim Notice Date occurs after the first 90 days following the Receipt Date and before
the end of the second (2nd) year, the customer will pay the freight to return the warranted Product to
Telos. Telos will then, at its sole discretion, repair or replace the warranted Product and return it to the
end user at Telos' expense.
If the Warranty Claim Notice Date occurs between the end of the second (2nd) year following the
Receipt Date and the completion of the fifth (5th) year, the customer will pay the costs of shipping such
warranted Product to and from the end user's location. Telos will then, in its sole discretion, repair or
replace the warranted Product at Telos' expense. Telos also reserves the right, if it is not economically
justifiable to repair the warranted Product, to offer a replacement product of comparable performance
and condition direct to the customer at a discounted price, accepting the failed warranted Product as a
trade-in.
The end user will in all cases be responsible for all duties and taxes associated with the shipment,
return and servicing of the warranted Product.
No distributor, dealer, or reseller of Telos products is authorized under any circumstances to extend,
expand or otherwise modify in any way the warranty provided by Telos, and any attempt to do so is null
and void and shall not be effective as against Telos or its Affiliates.
Out of warranty units returned to the factory for repair may be subject to a $500 evaluation fee,
which fee must be prepaid prior to shipping the unit to Telos. If no repairs are required, the $500 fee will
be retained by Telos as an evaluation charge. If repairs are required, the $500 fee will be applied to the
total cost of the repair.
To activate your product warranty, visit http://www.telosalliance.com/product-registration
© 2016 Axia Audio - Rev 2.0
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