Internet Access - ZyXEL Communications G.SHDSL.bis 4-port Security Gateway P-793H User Manual

Chapter 38 Troubleshooting
I cannot use the console port to access the ZyXEL Device.
Make sure that you are using the included console cable and that the CON/AUX switch on the
ZyXEL Device is set to CON. See the Quick Start Guide.

38.3 Internet Access

I cannot access the Internet.
1 Check the hardware connections, and make sure the LEDs are behaving as expected. See
the Quick Start Guide and
2 Make sure you entered your ISP account information correctly in the wizard. These
fields are case-sensitive, so make sure [Caps Lock] is not on.
3 If the problem continues, contact your ISP.
I cannot access the Internet anymore. I had access to the Internet (with the
ZyXEL Device), but my Internet connection is not available anymore.
1 Check the hardware connections, and make sure the LEDs are behaving as expected. See
the Quick Start Guide and
2 Turn the ZyXEL Device off and on.
3 If the problem continues, contact your ISP.
The Internet connection is slow or intermittent.
1 There might be a lot of traffic on the network. Look at the LEDs, and check
on page
some programs that use the Internet, especially peer-to-peer applications.
1 There might be a lot of traffic on the network. Try closing some programs that use the
Internet, especially peer-to-peer applications.
2 Turn the ZyXEL Device and your computer off and on.
3 If the problem continues, contact the network administrator or vendor, or try one of the
advanced suggestions.
Advanced Suggestions
356
Section 1.4 on page
Section 1.4 on page
41. If the ZyXEL Device is sending or receiving a lot of information, try closing
41.
41.
P-793H User's Guide
Section 1.4