ZyXEL Communications G.SHDSL.bis 4-port Security Gateway P-793H User Manual page 355

6 If the problem continues, contact the network administrator or vendor, or try the
advanced suggestion.
Advanced Suggestion
• Try to access the ZyXEL Device using another service, such as Telnet. If you can access
the ZyXEL Device, check the remote management settings, firewall rules, and SMT filters
to find out why the ZyXEL Device does not respond to HTTP. See
239.
I can see the Login screen, but I cannot log in to the ZyXEL Device.
1 Make sure you have entered the password correctly. The default password is 1234. This
field is case-sensitive, so make sure [Caps Lock] is not on.
2 You cannot log in to the web configurator while someone is using the SMT, Telnet, or
the console port to access the ZyXEL Device. Log out of the ZyXEL Device in the other
session, or ask the person who is logged in to log out.
3 Turn the ZyXEL Device off and on.
4 If this does not work, you have to reset the device to its factory defaults. See
38.5 on page
I cannot access the SMT. / I cannot Telnet to the ZyXEL Device.
See the troubleshooting suggestions for
configurator.
I cannot use FTP to upload / download the configuration file. / I cannot use
FTP to upload new firmware.
See the troubleshooting suggestions for
configurator.
I cannot use TR-069/CNM Access to manage the ZyXEL Device.
1 Make sure that the ZyXEL Device has TR-069 management enabled and that the correct
management server IP address is configured. See
2 Make sure that your firewall and NAT port forwarding rules are set up to allow traffic
from the management server to get to the ZyXEL Device. See the documentation for
your management server.
P-793H User's Guide
357.
Ignore the suggestions about your browser.
Ignore the suggestions about your browser.
I cannot see or access the Login screen in the web
I cannot see or access the Login screen in the web
Section 15.9 on page
Chapter 38 Troubleshooting
Section 21.1 on page
Section
203.
355