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PRAESENSA
17
Troubleshooting
If a network device and/or the configuration indicates a fault/error, you have a few
troubleshoot options to find the fault/error:
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If a fault cannot be resolved, please contact your supplier or system integrator, or go directly
to your Bosch representative.
IMPORTANT
From our experience, and based on data from our repair shops, we know that problems on
site are often related to the application (cabling, settings, etc.) and not to the performance of
the device(s) individually. It is therefore important that the available product related
documentation (i.e. manuals), including the release notes, are read. This will save your time
and helps us deploying the quality of Bosch products. See Related documentation, page 7 .
Tip: Be informed about the latest released (configuration) software version and devices
firmware version of an PRAESENSA system installation. Make sure you have the correct
(configuration) software and/or product firmware installed. See the (Mandatory) software,
page 16
Bosch Security Systems B.V.
See Configuration, page 106 in the Diagnose section.
See Optional: Using the Logging Viewer, page 125 .
See Event messages, page 134
See the troubleshoot section of the PRAESENSA installation manual.
Configuration manual
Troubleshooting | en 133
2020-09 | V1.20 | PRAESENSA 1.20
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