Troubleshooting; User Administration; Dialog System Of The Access Engine Does Not Start; Login Is Denied - Bosch BIS 2.3 Installation Manual

BIS 2.3 - Access Engine
14

Troubleshooting

14.1

User administration

14.1.1

Dialog system of the Access Engine does not start

When the Access Engine is called, an empty Internet Explorer is
displayed.
Reason:
The workstation is not set up as an Access Engine workstation.
14.1.2

Login is denied

After logging in to the Access Engine, the following error
message appears:
Possible reasons are:
1.
2.
Bosch Sicherheitssysteme GmbH
– In the ACE workstations Configuration Browser
dialog, check whether the workstation is entered. If
not, enter it.
The user has no assigned user profile for the Access
Engine:
– In the Operators Configuration Browser dialog, check
whether at least one profile is contained in the list on
the left-hand side of the ACE user settings page.
The user profile assigned to the user was not assigned to
the workstation profile used for this workstation:
– In the ACE workstation profiles Configuration
Browser dialog, check whether the user profile
assigned to the user was also assigned to the
respective workstation profile.
Installation manual
Troubleshooting | en 141
F.01U.028.713 | V 2.3.0.1 | 2009.11