Data Collection Commands; General Troubleshooting Issue; Collecting Port Statistics - Avaya 8800 Troubleshooting Manual

Data collection required for Technical Support cases
• log files
• output of show tech command

Data collection commands

The following sections describe the commands you can use to collect necessary
troubleshooting data.

General troubleshooting issue

To obtain basic troubleshooting information, use the commands in the following table.
Table 40: Basic troubleshooting commands
CLI command
show tech
show log file

Collecting port statistics

To collect port statistics for troubleshooting, use the commands in the following table.
Table 41: Port information commands
CLI command
show ports error
show-all
show ports stats
interface main
472 Troubleshooting
ACLI command
show tech
show log file
ACLI command
show interface
<port-type> error
collision show
interface <port-
type> error verbose
show interface
<port-type>
statistics
Comments? infodev@avaya.com
Description
Displays all system
information for this router.
Execute the show tech
command twice, one minute
apart.
Display and observe
problems. Determine when
the problem started and look
at the logs at that time.
Description
Displays port collision and
extended error information.
Displays port statistics.
July 2013