Issue: License File Generation Does Not Succeed; Issue: Licensed Features Cannot Be Configured - Avaya 8800 Troubleshooting Manual

Recovery trees and procedures

Issue: license file generation does not succeed

This section describes methods to troubleshoot the following licensing scenario:
• The license file is not generated. The error message appears: License filename contains
invalid characters
Possible causes:
• A user attempts to generate a license file using illegal filename characters
Procedure steps
Do not use illegal characters. For information about allowed characters, either click the
File Format ? link on the GENERATE LICENSE page, or see Avaya Ethernet Routing
Switch 8800/8600 Administration, NN46205-605.

Issue: licensed features cannot be configured

This section describes methods to troubleshoot the following licensing scenario:
• After a license file is installed and the switch is rebooted, the associated licensed features
cannot be configured.
Possible causes:
• The license file is not stored in the correct location on the switch.
• The license is not installed.
The commands used in this procedure are the same for CLI or ACLI.
Procedure steps
1. Use the following command to determine if the license is loaded or running:
2. Check the flash directory for the presence of the license file:
3. Ensure that the license file name and location follows the guidelines given in Avaya
342 Troubleshooting
show license
dir
The license file must be stored in the flash directory.
Ethernet Routing Switch 8800/8600 Administration, NN46205-605.
If the license file has the wrong file extension, rename the file so that it has a .dat
file extension.
Comments? infodev@avaya.com
July 2013