Chapter 27: Troubleshooting The Unified Access Solution; Troubleshooting Wcp And Ap Problems; Enabling The Wireless System - Avaya 8800 Troubleshooting Manual

Chapter 27: Troubleshooting the Unified
Use this section to help troubleshoot issues that may come up with your Unified Access solution. This
section includes issues with both the WCP and the WSP.
The commands in this section are specific to the Unified Access. For more information about other
troubleshooting tools and commands, go to Avaya WLAN 8100 Troubleshooting Guide (NN46251–700)
and Avaya Ethernet Routing Switch 8800/8600 Troubleshooting (NN46205–703)

Troubleshooting WCP and AP problems

Use the procedures in this section to troubleshoot WCP and AP problems.

Enabling the wireless system

Use these procedure steps on the WCP if you cannot enable the wireless system.
Procedure
1. Try to determine why the system is disabled by entering the following command on
2. Verify that you performed all the basic layer 2 and layer 3 procedures described in
3. Check to make sure you configured a wireless system interface in one of the
4. Verify that you enabled IP routing:
5. If there is a firewall between the WCP and the APs, make sure there is a range of
Troubleshooting
Access solution
the WCP:
show wireless
If the system was disabled by an administrator, then the Disable Reason will be
Admin Disabled. If there is a problem, the Disable Reason will be Wireless
System Error.
this document before trying to enable the wireless system.
configured VLANs with the following command:
interface-ip <systemvlanipconfigured>
ip routing
ports open in the firewall and that the TCP/UDP base port is set to 61000. If a non-
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