Error Messages While Establishing A Connection With The Cockpit App - Otto Bock Genium 3B1-2 Instructions For Use Manual

Status
LED
The LED
ring is lit
in weak
purple
The LED
ring is lit
up yellow
The LED
ring is lit
up green
The LED
ring is
flashing
red

17.2.3 Error messages while establishing a connection with the cockpit app

Error message
Device not found
Charging status
indicator (5 LEDs)
No LED is lit
LED 2 and 4 are lit up Charger excess tem­
LED 1, 3 and 5 are lit
up
LED 3 is lit up
Cause
The connection could
not be established as no
component with the
entered serial number
could be found.
Error
Distance between bat­
tery charger and
receiver of the char­
ging unit on the pros­
thesis too great. If the
distance is more than
2 mm, the prosthesis
cannot be charged.
perature
Excessively high or
low temperature of the
prosthesis
The prosthesis is not
being charged
Distance between bat­
tery charger and
receiver of the char­
ging unit too great.
The battery charger is
functional but not con­
nected to the receiver,
or the distance
between the battery
charger and receiver
of the charging unit is
too great.
The prosthesis is not
being charged
Defective battery
charger.
Correction
Compare the serial number entered with
that of the component, then try to establish
the connection again.
Resolution
Reduce distance
between battery char­
ger and receiver of the
charging unit.
Check whether the
specified ambient con­
ditions for charging the
battery are met (see
Page 89).
Connection may be
improved by reducing
the distance between
the charger and receiv­
er of the charging unit.
Connect the battery
charger or reduce the
distance between the
charger and the receiv­
er of the charging unit
on the prosthesis.
Reset the error by dis­
connecting and con­
necting the power sup­
ply.
If the error persists, the
battery charger and
power supply must be
inspected by an
authorised Ottobock
Service Center.
95