Location 14: Digital Extension, Sidexis Xg - Sirona GALILEOS Service Manual

5 Messages
5.5 List of error messages
Error code Description
E5 14 01 Abort by SIDEXIS XG.
Error code Description
E7 14 02 Interface version not compatible
with SIDEXIS XG.
Error code Description
E5 14 04 The network connection was
interrupted.
This error often occurs if SIDEXIS
XG is selected before the unit is
ready for selection.
Error code Description
E6 14 05 Service of DHCP server is not
available.
Error code Description
E6 14 06 The bootline of board DX11 had to
be preassigned with default values.
104
5.5.6

Location 14: Digital extension, SIDEXIS XG

Location 14: Digital extension, SIDEXIS XG
Actions required
● Check network connection, XG3D plugin
installation and software version.
E7 14 02
Actions required
● Check the software versions of the unit
(S008.2) and XG3D plugin and perform
software update if necessary.
E5 14 04
Actions required
● Acknowledge error and quit service
domain on unit and in SIDEXIS XG.
● Restart the unit:
1. Switch off the unit.
2. Wait 1 minute.
3. Switch unit on.
4. Repeat procedure and check function.
If the error occurs repeatedly ...
● Perform network diagnosis with the
support of the Sirona Customer Service
Center (CSC) and check the setting of the
network card if necessary, again seeking
assistance from the Sirona Customer
Service Center. (Checksum offload for
patient names with 15 characters with
several network cards (preferably for
onboard systems).)
● Check and, if necessary, replace network
components (PC network card, Cat5
cable, hub/switch/router, media converter,
L25/26).
● Check the software versions of the unit (on
the info screen or by running service
routine S008.2) and XG3D_plugin, and
perform software update if necessary.
E6 14 05
Actions required
● Have network configuration of dental
practice checked by the administrator in
charge.
● Ensure proper functioning of the DHCP
server.
E6 14 06
Actions required
● Reconfiguration of network data via
SiXABCon required.
Sirona Dental Systems GmbH
Service Manual GALILEOS
see
see
S. [ → 238]
see
S. [ → 238],
S. [ → 61]
see
see
61 25 665 D3437
D3437.076.01.15.02 06.2012