Chapter 1 - Customer Support; Product Service And Repair; Send Feedback; Technical Assistance - Honeywell Thor VM2 User Manual

CHAPTER
1
CUSTOMER SUPPORT

Product Service and Repair

Honeywell International Inc. provides service for all of its products through service cen-
ters throughout the world. To obtain warranty or non-warranty service, please visit
www.honeywellaidc.com/locations
center. Be sure to obtain a Return Material Authorization number (RMA #). You should
do this prior to returning the product.

Send Feedback

Your feedback is crucial to the continual improvement of our documentation. To provide
feedback about this manual, contact the Honeywell Technical Communications depart-
ment at ACSHSMTechnicalCommunications@honeywell.com.

Technical Assistance

If you need assistance installing or troubleshooting your device, please contact us by
using one of the methods below:
Knowledge Base:
Our Knowledge Base provides thousands of immediate solutions. If the Knowledge Base
cannot help, our Technical Support Portal (see below) provides an easy way to report
your problem or ask your question.
Technical Support Portal:
The Technical Support Portal not only allows you to report your problem, but it also pro-
vides immediate solutions to your technical issues by searching our Knowledge Base.
With the Portal, you can submit and track your questions online and send and receive
attachments.
Telephone:
For our latest contact information, please check our website at the link above.
Thor VM2 with with Microsoft Windows Embedded CE 6.0 User Guide
to find contact information for your region's service
www.hsmknowledgebase.com
www.hsmsupportportal.com
www.honeywellaidc.com/locations
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