Troubleshooting Software Related Issues - Keysight n9020a Service Manual

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CPU/Disk Drive Troubleshooting

Troubleshooting software related issues

The C: drive contains the operating system, either Windows XP or Windows

Embedded Standard 7 (WES 7) and the X-Series software. Boot problems can

be caused by either a failure of the Windows operating system or the X-Series

software. The failure could have occurred due to a failed installation procedure,

X-Series software update failure or a virus.

To correct these issues there are two procedures that can be initiated to resolve

a software related issue.

— Reload the X-Series software.

— Use the Recovery Process to reinstall the Windows operating system and

X-Series software as it was when it left the factory.

X seriesN9020a