Troubleshooting; Table 33-1: Troubleshooting - AudioCodes MP-26 series User Manual

User's Manual
33

Troubleshooting

If you have difficulty with your phone, please try the suggestions listed below:
Problem
No Dialing Tone when
Pressed
When Connected to
PBX, No Connection
and/or Wrong
Connection After
Dialing
Phone Displays
"Searching"
Unable to Make Calls
No Display
No Conference Call
Version 4.4.0

Table 33-1: Troubleshooting

Possible Cause
The connection cord of the base
1
unit is not plugged in.
The adapter cord is not plugged
2
in correctly in the base unit.
The line is busy, as another
3
handset is used.
Wrong connection cord (no Euro
4
AS).
Dialing prefix is required.
Base unit out of range.
1
Base unit not connected to
2
mains.
Service not activated or wrong
operator or wrong setting
Empty battery
Incorrect or no configuration for
conference call feature
449
33. Troubleshooting
Solution
Check the connections. Unplug
1
and plug back in the mains.
Check that the telephone line
cord has been plugged into the
base unit and the phone socket.
Check the base unit plug and the
2
220V plug (remove and plug-in).
Wait until the line is unoccupied.
3
Use the original connection cord.
4
Insert the dialing prefix
Reduce the range between the
1
handset and base.
Connect base unit to mains.
2
Check your subscription with
network or change the dial mode.
Recharge battery.
Ensure that 3 Way Conference is
configured in the Web interface
(Voice Over IP > Services tab).
MP26x/MP27x