Auto Attendant; Creating An Auto Attendant Message; Figure 9-7: Sound Recorder - AudioCodes MP-26 series User Manual

User's Manual
9.5.1

Auto Attendant

Auto-attendant (AA) is a PBX feature that enables a caller to select which of the extensions
are to be reached. Upon receiving an incoming call, the system plays a short
announcement and the caller responds with DTMF digits.
Fully featured AA systems (normally part of PBX systems), support complex operations
such as multiple AA levels, different definitions for working and non-working hours,
interaction with Voicemail and more. Currently only basic AA features are implemented for
residential and SOHO use.
9.5.1.1

Creating an Auto Attendant Message

The procedure below describes how to record the Auto Attendant message that is played
when calling an Auto Attendant-configured line.
The Auto Attendant message can be created using:

Windows XP

Windows 7
9.5.1.1.1 Windows XP
The procedure below describes how to create an Auto Attendant message using Windows
XP.

To create an Auto Attendant message using Windows XP:
1. Access the Windows Sound Recorder program (Start > Programs > Accessories >
Entertainment > Sound Recorder).
2. Click the Record button and record the message.
The recording should be made using the following example:
"Hello, you've reached ________,
For __[ User allocated to phone connected to FXS2]__ - press 1.
For __[ User allocated to DECT1]__ - press 2.
For __[ User allocated to DECT2]__ - press 3.
For __[ User allocated to DECT3]__ - press 4.
For __[ User allocated to DECT4]__ - press 5.
For __[ User allocated to DECT5]__ - press 6.
For __[User allocated to phone connected to FXS1 (usually operator/secretary)]__ -
press 0.
To repeat this message, press 9."
Version 4.4.0

Figure 9-7: Sound Recorder

111
9. Configuring VoIP Parameters
MP26x/MP27x