Function 57: Q & A Mailboxes - ESI IP 200 Installation Manual

Function 5: Voice mail programming
Cascade paging mailbox parameters
The cascade paging mailboxes will use the same CO line group and pager dialing pause as pro-
grammed in Function 552 (see page H.5). You set the paging interval — the time between each
attempt — for each individual cascade paging mailbox.
1. Press PROG/HELP * and enter the mailbox number (range: 520–529); then press # to confirm.
Note: The default password is the mailbox number.
2. Press 6 for pager number programming and press # to confirm.
3. Press 2 for message delivery parameters (interval) and press # to confirm.
4. Enter the number of minutes for the interval between attempts and press # to confirm.
Range: 10–1440. Default: 30.
Function 57: Q & A mailboxes
You can create up to 10 question and answer (Q & A) mailboxes (490–499). Each Q & A mailbox
owner can record up to 10 questions. The questions are recorded in the same manner as recording
users' multiple personal greetings (see Power user's guide).
The individual answer segments recorded by the caller are stored as a single message, with the
answer segments separated by short beep tones. Each answer segment's maximum length will be
as programmed in Function 51 (see page H.1). Normal message handling capability — delete, save,
etc. — applies to the entire message (all segments).
The caller, when recording each answer, can be instructed to conclude by pressing 1 or to pause for
the next question (the system advances when it detects either a three-second period of silence or
the pressing of 1) — e.g., "Record your name at the tone and press 1 when finished"... "Record your
address at the tone and press 1 when finished."
If the caller fails to respond to two questions in a row, the system disconnects the call.
Important: This programming creates or deletes Q & A mailboxes, but these mailboxes are
"turned on" only when the mailbox owner has recorded questions. Similarly,
deleting all questions "turns off" the mailbox.
To record questions, press PROG/HELP * and enter the mailbox number; then press # and follow the
prompts. The default password is the mailbox number.
Below is an example of a completed Programming Worksheet.
Each programming step is defined as follows:
1. Mailbox number — Enter a mailbox number 490 to 499.
2. Name — The mailbox name is used for the LCD display, reports, and as a programming aid. The
name length can be no longer than 10 characters (see "Entering alphanumeric characters,"
page C.2).
Default: The mailbox number.
H.6
1. 2.
MB Name
490 Employment
491 Survey
3. 4.
CF day CF night
X/MB/ID X/MB/ID
X/MB/ID X/MB/ID
IP Series Installation Manual