ESI ivx e-class series Administrator's Manual
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ESI ivx e-class series Administrator's Manual

ESI ivx e-class series Administrator's Manual

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Administrator's Manual
0450-0328
Rev. E

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Summary of Contents for ESI ivx e-class series

  • Page 1 Administrator’s Manual 0450-0328 Rev. E...
  • Page 2 About ESI ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas. Founded in 1987, ESI designs and builds innovative telecommunications products for businesses like yours. Because of their powerful combination of value and features, ESI products are consistently recognized by industry publi- cations and leaders.

  • Page 3: Table Of Contents

    Table of contents Administrator programming: An introduction......................A.1 Administrator’s duties....................................A.1 Telephone system features..................................A.1 Voice mail features.......................................A.2 ACD features ........................................A.2 Feature Phone overlays ....................................A.2 Programming basics....................................A.3 System programming overview ..................................A.3 Programming keys.......................................A.4 Entering alphanumeric characters................................A.4 System fixed numbering plan..................................A.5 Remote setting of day, night, holiday and auto modes..........................A.5 Function 1: System parameters ..........................B.1 Function 13: Administrator password ...............................B.1 Function 14: System clock ..................................B.1...
  • Page 4 (This page included for pagination purposes only.)

  • Page 5: Administrator Programming: An Introduction

    Administrator programming: An introduction You can program ESI’s IVX E-Class system (IVX 128e or IVX 72e) locally or remotely from a 48-Key Digital Feature Phone or 24-Key Digital Feature Phone while the system is operating. You also can program using ESI’s Esi-Admin, a Windows-based software application your ESI Reseller can provide.

  • Page 6: Voice Mail Features

    • Status indicator lamp — Indicates three conditions of the 24- or 48-Key Digital Feature Phone: off-hook, ringing and new voice mail message. • Esi-Link support — Allows an multi-site enterprise to network any combination of up to 100 com- patible ESI phone systems (or ESI IP Gateways) across an IP-based network.

  • Page 7: Programming Basics

    56 Cascade paging mailboxes 57 Q & A mailboxes Default is 4 5 6. Valid only if your ESI phone system has IVX Presence Management. If administering such a system, refer to the IVX Presence Management Administrator’s Manual (ESI part # 0450-0795).

  • Page 8: Programming Keys

    Administrator programming: An introduction IVX E-Class Administrator’s Manual Programming keys During programming, the first line of the display will show the current item being programmed, and the second line will be the entry line. You can enter values as directed by the combination of the voice prompts and display.

  • Page 9: System Fixed Numbering Plan

    Esi-Link locations Remote setting of day, night, holiday and auto modes Normally, the system’s day/night mode operation will be manually controlled at an ESI Feature Phone and/or set to follow the day/night mode tables (programmed by the Installer) automatically. In addition, the Administrator can remotely change the mode and/or re-record the holiday greeting to handle unex- pected closings such as for inclement weather.
  • Page 10 Administrator programming: An introduction IVX E-Class Administrator’s Manual (This page included for pagination purposes only.)

  • Page 11: Function 1: System Parameters

    IVX E-Class Administrator’s Manual Function 1: System parameters Function 1: System parameters Function 13: Administrator password These functions will display the existing password and prompt for entry of a new password. The pass- words can be 2–8 digits long, followed by #. The Installer can change either the Installer or Administrator password.
  • Page 12 CID data to update the time and date. Default: Enabled. Notes: If this function is enabled, Esi-Link time synchronization (from location 700) will be disabled. If this function is disabled, Esi-Link time synchronization will be allowed (minutes only). 2. Adjust for Daylight Savings Time This function, when enabled, causes the real-time clock to adjust itself automatically for Day- light Savings Time (DST).

  • Page 13: Function 17: System Speed-Dial

    A user can initiate a system speed-dial by dialing the speed dial location number or by accessing the name through the Esi-Dex feature. In Function 32, access to system speed-dial can be denied to individual stations (see page C.1).
  • Page 14 Function 1: System parameters IVX E-Class Administrator’s Manual (This page included for pagination purposes only.)

  • Page 15: Function 3: Extension Programming

    IVX E-Class Administrator’s Manual Function 3: Extension programming Function 3: Extension programming Important: Where any gray shading (■) appears in an example, it represents values either unavailable to the function or unused in the particular example. Function 32: Extension feature authorization An Administrator can allow or deny many extension features on an extension-by-extension basis.
  • Page 16 12. Forwarding to toll numbers — This feature is used in conjunction with external forwarding (see previous item). When enabled, this feature lets the user program a long-distance number for exter- nal forwarding. Default: Disabled. (Continued) Default timer setting. To adjust this, contact ESI Technical Support.

  • Page 17: Function 37: Rfid Programming

    USE OF FEATURES, SUCH AS TRUNK-TO-TRUNK TRANSFER, THAT REQUIRE TRUNK-TO-TRUNK CONNECTIONS WILL INCREASE THE RISK OF TOLL FRAUD. IN NO EVENT SHALL ESI (ESTECH SYSTEMS, INC.) BE LIABLE FOR ANY DIRECT, INDI- RECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHATSOEVER INCLUDING, BUT...
  • Page 18 Function 3: Extension programming IVX E-Class Administrator’s Manual (This page included for pagination purposes only.)

  • Page 19: Function 5: Voice Mail Programming

    IVX E-Class Administrator’s Manual Function 5: Voice mail programming Function 5: Voice mail programming To simplify initial installation, all programmed extensions will automatically have the generic personal greeting, “You have reached the mailbox for extension [xxx].” The mailbox user should replace this with a personalized greeting.

  • Page 20: Function 54: Group Mailboxes And The Broadcast Mailbox

    Function 5: Voice mail programming IVX E-Class Administrator’s Manual Each programming step is defined as follows: 1. Mailbox number — Enter a mailbox number, 300–489. 2. Name — The mailbox name is used for the display, reports, and as a programming aid. The name length can be no longer than 10 characters (see “Entering alphanumeric characters,”...

  • Page 21: Function 55: Message Notification

    IVX E-Class Administrator’s Manual Function 5: Voice mail programming Function 55: Message notification On a mailbox-by-mailbox basis for user or guest mailboxes, the system can be programmed to call an off-premises number or another extension to deliver messages and/or dial to an external commercial paging network to activate a user's pager.

  • Page 22: Function 56: Cascade Paging Mailboxes

    Function 5: Voice mail programming IVX E-Class Administrator’s Manual Function 552: Delivery/paging parameters The sequence of programming is as follows: 1. CO line access — Enter the CO line group (9, 8, or 71–76) that is to be accessed for delivery. Default: 9.

  • Page 23: Function 57: Q & A Mailboxes

    IVX E-Class Administrator’s Manual Function 5: Voice mail programming Cascade paging parameters The cascade paging mailboxes will use the same CO line group and pager dialing pause as pro- grammed in Function 552 (see page D.4). Paging interval To program the paging interval parameter for a cascade paging mailbox: 1.
  • Page 24 Function 5: Voice mail programming IVX E-Class Administrator’s Manual (This page included for pagination purposes only.)

  • Page 25: Function 6: Recording

    IVX E-Class Administrator’s Manual Function 6: Recording Function 6: Recording Function 61: Re-record system and auto attendant branch prompts The IVX E-Class system plays the system prompts to an outside caller at different points in the call routing or mailbox functions. These system prompts have been pre-recorded at the factory but you may re-record them, if preferred —...

  • Page 26: Function 62: Record Directory Names

    Function 6: Recording IVX E-Class Administrator’s Manual • Holiday Main Greeting Prompt: 540 — Plays to callers when the system has been manually placed in holiday mode. Default: "Thank you for calling. Our office is closed in observance of the holiday. You may dial your party’s extension, at any time, or please call back during regular business hours.”...

  • Page 27: Function 63: Message-On-Hold (Moh) Programming

    IVX E-Class Administrator’s Manual Function 6: Recording Function 63: Message-on-hold (MOH) programming MOH can be: • A live feed from an external music source connected to the MOH connector located on the side of the cabinet. • One of three default, generic MOHs pre-recorded by the factory. •...
  • Page 28 Function 6: Recording IVX E-Class Administrator’s Manual Function 633: MOH volume If a custom MOH is recorded, the output volume can be adjusted in this function. Range: 1 (faint)–12 (loudest). Default: 6. Notes: If an external audio source such as a radio is used for MOH, adjust the volume at the source.

  • Page 29: Function 7: Reports

    IVX E-Class Administrator’s Manual Function 7: Reports Function 7: Reports Important: You may wish to read “SMDR” (pp. G.1–G.2) before using this function. Report printing The system’s built-in reports can be output to a printer or a PC via the Maintenance/SMDR port. When printing captured reports from the PC to a laser printer, use a fixed monoproportional font (such as Andale Mono, Courier New or Letter Gothic), 9 points or smaller.
  • Page 30 Function 7: Reports IVX E-Class Administrator’s Manual Sample Function 73 report Function 73 report description The ACD department detail report is divided into four major sections: the report header, the incoming ACD call statistics, the PBX call statistics, and the report footer. Report header The report header includes the report name (“ACD Report by Department, Current”...
  • Page 31 (extensions). Column name Description ACD extension Name Extension name Number of ACD incoming calls answered at that extension (includes Esi-Link calls to Answer the ACD department) Duration Total time connected to ACD calls Recovered Number of ACD calls unanswered at that extension and returned to the ACD queue.
  • Page 32 Function 7: Reports IVX E-Class Administrator’s Manual Notes: A CO call transferred to an ACD department or ACD extension will be counted as a new call each time it’s successfully transferred. An ACD call transferred to the same, or another, ACD department will be counted as a new ACD call for that department.

  • Page 33: Feature Description: Smdr

    Feature description: SMDR SMDR (station message detail reporting) call records are output in real time via an ESI phone tem’s Maintenance/SMDR serial port. Connect a standard serial printer or call accounting system to the serial port. SMDR data will be stored temporarily if a laptop is connected for programming (five minutes after you exit programming mode, the buffered SMDR will resume output to the serial port).

  • Page 34: Reporting Conventions And Rules

    • Outbound calls begin a call record 10 seconds after the call has cleared toll restriction. Serial port interface SMDR records can be collected by a call accounting system or PC connected to the ESI system’s Maintenance/SMDR serial port. Contact your ESI Reseller for additional information about call account-...
  • Page 35 C.1–C.4 SMDR Function 5 — Voice mail programming, D.1–D.5 SMDR report, G.1 Function 6 — Recording, E.1–E.4 Speed-dialing. See Esi-Dex Function 7 — Reports, F.1–F.4, F.1–F.4 System modes. See Day/night/holiday modes Holiday mode System prompts, re-recording, E.1–E.2 Remote setting, A.5 Tenant service, E.3...
  • Page 36 www.esi-estech.com...

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