Guest Mailboxes; Personal Greetings - ESI IVX 128 User Manual

IVX 128

Guest mailboxes

Important: You are being assigned a special feature not explained in the regular
station user guide or tutorial. Be sure to get your guest mailbox number from the
Administrator.
Guest mailboxes (300–489) are perfect for personnel such as outside sales or manufacturing
personnel who do not have an internal extension assigned to them but still need a mailbox. You
can handle a guest mailbox as it were a regular extension (i.e., list it in the directory, assign a
programmable feature key for transfer to it, etc.).
Note: A guest mailbox must have at least one personal greeting recorded to be activated and able
to accept messages.

Personal greetings

You can record up to three different personal greetings in your own voice indicating your availability
to return calls. Also, you can change the personal greetings as often as necessary by recording over
a previously recorded personal greeting.
Examples
Greeting 1: Hi, this is [name] at [company]. I'm away from my desk or on the phone right now; so
please either dial zero to reach our operator, or leave me your name, number and
message at the tone and I'll get back to you as soon as I can.
Greeting 2: Hi, this is [name] at [company]. I'm outside of the office. You may dial 122 for my
assistant. If you prefer, you may leave me a voice message at the tone — I'll be
checking in regularly — or, if it's important, dial 2 now to leave me an urgent
message that will page me automatically.
Greeting 3: Hi, this is [name] at [company]. It's after normal business hours here, so please leave
a message at the tone and I'll respond on the next business day.
Following is a list of options that you may wish to include in your personal greetings:
Option
0
1
2
8
XXX
Shortcut: When leaving a message in another mailbox, press 1 during the personal greeting
to advance directly to the record tone without having to listen to the remainder of
the greeting.
Warning: Deleting all of your personal greetings will turn your mailbox off.
Instruction
To reach the operator
To skip directly to the record tone (or "beep")
To mark this message as urgent (see "Urgent messages," page A.23)
To the main greeting (if your system is using the IVX auto attendant)
An extension number of another user
Special feature: Guest mailboxes
D.1