ESI ORIGINAL IVX User Manual
  1. Manuals
  2. Brands
  3. ESI Manuals
  4. Telephone
  5. ORIGINAL IVX
  6. User manual

ESI ORIGINAL IVX User Manual

Ivx feature telephone
Hide thumbs Also See for ORIGINAL IVX:
Table of Contents

Advertisement

Quick Links

Download this manual See also: Administrator's Manual
ORIGINAL
P
U
'
OWER
SER
S
G
UIDE

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the ORIGINAL IVX and is the answer not in the manual?

Questions and answers

Related Manuals for ESI ORIGINAL IVX

Summary of Contents for ESI ORIGINAL IVX

  • Page 1 ORIGINAL ’ OWER UIDE...
  • Page 2 (Inside front cover of IVX User Guide)

  • Page 3: Table Of Contents

    ’ OWER UIDE Station Operation Feature Phone ....2 Handling Calls ....4 Handling Messages .
  • Page 4 ’ OWER UIDE IVX F EATURE HONE Your IVX Feature Telephone is equipped with a speaker phone for handsfree conversa- tion, an LCD display for call handling status, and both fixed and programmable fea- ture keys for simplified operation. Its built-in voice mail features and voice prompting make it easy to program and use.
  • Page 5 ’ OWER UIDE ISPLAY When your phone is not in use, the dis- 11/5 3:22 PM play shows the current date and time, any activated features, such as Do-Not- Disturb (DND), Monitor Mode, etc. and the system’s current Line usage. The Line indicators on the bottom line of the display show: Line available, Line in use,...

  • Page 6: Station Operation

    To Hang-up: Replace the handset, press a Station Key again, or press the SPEAKER Key. O USE SPEED DIAL There are three different speed dialing options: System Speed Dial, Personal Speed Dial and the Caller ID/ESI-Dex Speed Dial.
  • Page 7 Soft Feature Keys. ID/ESI-D ALLER PEED Allows you to speed dial speed dial any stored Caller ID name/number with the FLASH/RDL Key. Using ESI-Dex to store and retrieve Caller ID numbers is covered under Soft Feature Keys. IRECT TATION...
  • Page 8 ’ OWER UIDE RANSFER A Unsupervised (Blind) Transfer: While connected to an outside call, press a Station Key (or press the TRAN/ CONF Key and dial the extension number). Hang up immediately. Supervised Transfer: To announce the caller, wait until the called party answers, announce the caller and then hang up.
  • Page 9 ’ OWER UIDE NITIATE A ONFERENCE While connected to a call, press the TRAN/CONF Key and call another station or outside party. Press the TRAN/CONF Key again to connect the three parties together in a conference. Repeat these steps to add a fourth person to the conference.

  • Page 10: Feature Phone

    ’ OWER UIDE OICE PERATION IVX provides accurate and timely messages. Others will become more comfortable leaving you voice messages if you pick-up and respond to your messages promptly. IVX F ETRIEVING ESSAGES EATURE HONE If you have new messages, your display will show the number of new and old messages in your mailbox.
  • Page 11 ’ OWER UIDE Back Up– backs up 4 seconds for each key press during message playback. If pressed after the message has finished, it returns you to the beginning of the message. Fast Forward– advances 4 seconds for each key press.
  • Page 12 10 P ’ OWER UIDE ICKING ESSAGES EMOTE OCATION You can pick up messages when away from the office. Since the display is not available to you, message han- dling will operate slightly differently. (Note: An IVX “Remote Location Shortcut Keys” card is available.) O RETRIEVE YOUR MESSAGE FROM A REMOTE LOCATION 1.
  • Page 13 ’ OWER UIDE ERSONAL REETINGS Initially, your mailbox has a generic greeting “You have reached the mailbox for extension xxx.” You should record a personal greeting in your own voice indicating your avail- ability to return calls. Example: “Hi, this is Bill. I’m away from my desk or on the phone .

  • Page 14: Station Programming

    12 P ’ OWER UIDE IXED EATURE The Fixed Feature Keys on the phone are permanently labeled as to their usage. In most cases, the key will have two purposes (i.e: MUTE/DND) and a function can only be activated when appropriate to the current application. Example: Mute can only be activated during a conversa- tion with another party, whereas DND can only be activat- ed while your station is idle.
  • Page 15 ’ OWER UIDE This key allows for paging through all or designated available telephone speakers. Press the PAGE Key and 0 to access all available stations. Press the PAGE Key and 1, 2, or 3 to access a programmed paging zone. Note: Page won’t output to the speakers of phones in use.
  • Page 16 14 P ’ OWER UIDE OICEMAIL The VOICEMAIL Key accesses all voice mail features such as picking up messages or for transferring a caller to another user’s mailbox. ICKING ESSAGES If you have new messages, the MSG LED lamp will blink red and the display will show the number of new and old messages in your mailbox.
  • Page 17 ’ OWER UIDE PEAKER The SPEAKER Key is used for hands free conversation. If pressed during ringing from an outside call, you will be connected to the caller via the speaker (and the SPEAKER LED will be lit). While using the handset, pressing the SPEAKER Key and hanging up the handset will switch the caller to your speaker.
  • Page 18 16 P ’ OWER UIDE ECORD ONITOR The REC/MON Key allows a user to record all or portions of a call. As a secondary use, the REC/MON Kdy turns Monitor Mode on and off. ECORD During a call, press the REC Key to begin recording both sides of the conversation.
  • Page 19 ’ OWER UIDE LASH EDIAL The FLASH/RDL Key is used to generate a flash hook (immediate dial tone) on an outside Line, to redial the last outside number dialed, or to automatically call back callers who have left a message with Caller ID. LASH When connected to an outside Line, press the FLASH Key to transmit a flash hook (obtain an immediate dial tone)
  • Page 20 18 P ’ OWER UIDE ROGRAMMING All user controlled features can be programmed from your station by following the voice prompted menus to: • set or change the Soft Feature Keys, • turn on or off Station Options, • set station Ring Tone or Ring Volume, and •...

  • Page 21: Personal Greeting

    ’ OWER UIDE ROGRAMMING VERVIEW SING THE HONE SING OICE HONE EATURES UTORIAL ECORD ERSONAL REETING ECORD ELETE EATURE TATION PEED THER EATURES TATION PTIONS AITING ERSONAL REETING EMINDER EADSET PERATION UTSIDE REFERENCE ANDS NSWER TATION UDIBLES TATION TATION OLUME ESSAGE ASSWORD ECORD...

  • Page 22: Soft Feature Keys

    20 P ’ OWER UIDE TATION ROGRAMMING ETAIL SING THE HONE SING OICE HONE EATURES UTORIAL ERSONAL REETING ECORD ERSONAL REETING Begin recording at the tone, press 1 to stop. The new per- sonal greeting automatically replaces the previous greet- ing.
  • Page 23 ’ OWER UIDE EATURE EYS CAN BE PROGRAMMED AS TATION If the dialed digits input is a three digit extension number (100 to 131 and 191 & 192), the Soft Feature Key will become a Station Key providing the appropriate lamp information and easy access or transfer.
  • Page 24 22 P ’ OWER UIDE THER EATURE If you input one of the following feature codes (one that starts with ‘5’), the Soft Feature Key will serve as an on/off key for that feature. Certain stations may have been programmed by the installer to be able to access additional features (consult the Administrator for your accessibility).
  • Page 25 UIDE ID E 563) ALLER Esi-Dex allows each user to store up to 100 Caller ID names and numbers in an electronic rolodex (Esi-Dex) for later retrieval and auto dial. TORE A NAME AND NUMBER IN To use the ESI-Dex feature, a Soft Feature Key must be programmed as a Esi-Dex Key by inputting 563 as its “Extension Number”.

  • Page 26: Station Options

    24 P ’ OWER UIDE Note: The number stored and dialed will be the number for the actual line used by the caller and may be different than the listed number. Depending on local carrier limita- tions, auto call-back does not always work on local calls. O DELETE NAMES FROM Access the name to remove, press the HOLD or the * Key.
  • Page 27 ’ OWER UIDE EADSET PERATION Default = 0 (disabled) Allows you to set your station for use with a headset con- nected to the handset jack. While in Headset Mode, the hook switch is disabled and the SPEAKER Key is used to connect or disconnect from a call.

  • Page 28: Station Audibles

    26 P ’ OWER UIDE TATION UDIBLES The Station Audibles sub-menu provides control of the phone’s ring tone, ringer volume, and message notifica- tion. TATION Default = 2 This feature lets you change the phone’s ring tone to help distinguish it from other nearby ringing phones. You can listen to an example of each by pressing 1 through 4.

  • Page 29: External Notification

    ’ OWER UIDE ELETE URRENT ASSWORD When prompted, press 2 again to confirm deletion. If no new password is entered, the password will revert to the default: 0 (no password entry required). EAR CURRENT ASSWORD XTERNAL OTIFICATION OPTIONAL NTER AGER UMBER Input the phone number for your pager followed by # (24 digits maximum).

  • Page 30: Live Outside Calls/ Operator

    28 P ’ OWER UIDE UTSIDE ALLS PERATOR TATION You are being assigned a special IVX feature. Its operation is as follows: UTSIDE ALLS If your station has been designated to receive live outside calls (those that have not come through the Auto Attendant or been transferred), your phone will indicate on the display that you are receiving an outside call and your phone will ring with a double cadence (internal calls...
  • Page 31 ’ OWER UIDE As the operator, you may be responsible to manually change the Day/Night Mode of the system. A Soft Feature Key must be programmed to allow you to manu- ally change the system’s Day/Night Mode. Each time the key is pressed the display will change: DAY, NGT, HOL, or AUTO.
  • Page 32 30 P ’ OWER UIDE ROUP AILBOXES You are being assigned a special IVX feature. Be sure to get your Group Mailbox number from the System Administrator. ROUP AILBOX EFINITION Group Mailboxes are used if the members of the group rarely change and when members want to be able to easily leave messages for one another.
  • Page 33 ’ OWER UIDE Example: You leave a group message reminding everyone in the group of a message for Friday. The message is still in the Group Mailbox the following Monday morning (indicating that at least one of the parties has not deleted the message).
  • Page 34 32 P ’ OWER UIDE UEST AILBOXES You are being assigned a special IVX feature. Be sure to get your Guest Mailbox number from the System Administrator. UEST AILBOX PERATION Guest Mailboxes are designed to be used by personnel such as outside sales, part-time contractors, or manufac- turing personnel who do not have an extension or phone assigned to them, but need a mailbox to receive messages.
  • Page 35 ’ OWER UIDE Pause– will pause for one minute or until 1 is pressed again. Caller ID / Time/Date– toggles between the Caller ID number (if available) and Time/Date. Reply– replies to the originator of the message (if from a user logged onto the system). Begin recording your reply at the tone.

  • Page 36: Guest Mailboxes

    34 P ’ OWER UIDE UEST AILBOXES CONTINUED Note: If you receive a call waiting tone while picking up messages, you have the option of: ignoring the call wait- ing, or answering the call by exiting voice mail. To exit voice mail, hang up and when your phone rings, lift the handset and you will be connected to the waiting call.
  • Page 37 ’ OWER UIDE 52 D ELETE URRENT ASSWORD Press 2 to delete current password. When prompted, press 2 again to confirm deletion. If no new password is entered, the password will revert to the default password which is 0 (no password entry required). 53 H URRENT ASSWORD...
  • Page 38 36 P ’ OWER UIDE UEST AILBOXES CONTINUED The additional key functions listed below may be used from a remote location. Ask the System Administrator for a Remote Location Shortcut Keys card. Hear Time/Date– will pause the message, play the Time/Date of when the message was recorded and resume.
  • Page 39 ’ OWER UIDE To help shorten your personal greeting, a system prompt automatically follows your personal greeting with instruc- tions to the outside caller such as: “To reach the operator, press 0. To return to the Main Greeting, press 8. Or, to leave a message, begin recording at the tone;...

  • Page 40: Acd Agent Operation

    38 P ’ OWER UIDE ACD A GENT PERATION You are being assigned a special IVX feature. Be sure to get your ACD Department number from the System Administrator. An ACD Department is made up of agents who, when logged on, are able to receive calls for that Department. Calls are presented to the longest idle of logged on agents.
  • Page 41 ’ OWER UIDE While logged on as an agent, pressing the Wrap Key prior to disconnecting from a call will set your station in Wrap Mode. Wrap Mode delays immediate assignment of the next call until you have had time to complete any wrap up activities.
  • Page 42 40 P ’ OWER UIDE LCD D ISPLAY NDICATIONS While you are logged onto an ACD Department, the LCD display will show the Department’s call status as follows: If logged on and idle: 12/20 3:12 PM Q: 0 WAIT: 0 If logged on and you are on a call, the display shows the Caller ID (or line number) and duration of the current call on the top line of the display.

  • Page 43: Cascade Paging Mailboxes

    ’ OWER UIDE ASCADE AGING AILBOXES OU ARE BEING ASSIGNED A SPECIAL FEATURE ET YOUR ASCADE AGING AILBOX NUMBER FROM THE YSTEM DMINISTRATOR These special mailboxes allow you to have additional external pagers set to be paged when a new message has been left and earlier pages have not responded.

  • Page 44: Dss/Blf Console

    42 P ’ OWER UIDE DSS/BLF C ONSOLE You are being assigned a DSS/BLF Console not covered in the station user guide or tutorial. The DSS/BLF Console is designed to add 48 additional Soft Feature Keys to your station. The DSS/BLF Console requires its own sta- tion port and must be programmed by the...

  • Page 45: Index

    ACD ..... . . 22, 38 ESI-Dex ......23 Day/Night .

This manual is also suitable for:

Ivx s-class

Table of Contents