ESI IP 200 Installation Manual page 68

Function 4: Auto attendant programming
ID11 ID12
Sales Service
Goto
Dial
Menu
Ext. 104
"To reach Sprocket
Sales, press 1.
For Cog Sales,
press 2. To be
transferred to our
International Sales
Office, press 3. Or to
return to the Main
Menu, press 4."
ID111 ID112
Sprocket Cog
Sales Sales
Goto Dial Goto Dial
Dept. 290 Dept. 291
(In the example above, the branch IDs and branch titles shown are for programming purposes only. The caller needs only
to press 1, 2, etc., to move through the choices.)
Here is the sequence for programming the IP Series system's auto attendant:
1. Branch ID — A numeric designator which indicates its location and relationship to the other
branches. There can be up to 6 levels of branches, the first level being a single digit, the sec-
ond level being two digits, and so on.
The Main Greeting is ID1 (or additionally 2 through 8 if a different greetings for different
Lines is desired), then each of its sub-branches will have that number plus an additional digit
of its own (corresponding to choices given to the caller, shown here in bold): 11, 12, 13, etc.
Menu Branch 123 would have sub-branches 1231, 1232, etc.
2. Type — Select a Menu, GoTo, or Directory Branch.
3. Name — Enter the name to help identify the branch for later programming changes and is also
the source for LCD display information at user's phones and reports.
G.4
ID1
ID13
"To speak to Human
Human
Resources, press 1.
Resources
For hiring information,
press 2. To apply
Menu
for employment,
press 3."
ID131 ID132
Human Hiring Info
Goto
Resources
Mailbox Info
MB300
Goto Dial
Ext.115
ID113
ID114
Int'l
Back to
Sales
Main
Goto Outdial
Greeting
555-1234
Goto Branch
ID1
"Thank you for calling ABC Company.
Dial your party's extension now, or select
Main
from the following. To reach Sales press
Greeting
1. For Service, press 2. For Human
Resources, press 3. Or for a directory,
Menu
press 4."
ID14
Directory
Directory
By Alpha
ID133
Application
Mailbox
Menu
ID1331 ID1332
Sales Q&A Service
Mailbox Q&A
Goto
Mailbox
MB490
Goto
MB491
IP Series Installation Manual
"To reach an
employee, press the
first letter of the
persons last name.
Press the # key when
you hear the name
you wish to reach"
"You may apply with the
following departments by
answering 10 questions
about yourself and your work
experience. For Sales, press
1. For Service, press 2. For
Manufacturing, press 3. Or,
for Administration, press 4.
Thank you."
ID1333 ID1334
Mfg. Q&A Admin
Mailbox Q&A
Goto
Mailbox
MB492
Goto
MB493