Function 6: Recording; Function 61: Re-Record System Prompts And Id Branches - ESI IP 200 Installation Manual

IP Series Installation Manual

Function 6: Recording

Function 61: Re-record system prompts and ID branches

The IP Series system plays the system prompts to an outside caller at different points in the call
routing or mailbox functions. These system prompts have been pre-recorded at the factory but you
may re-record them, if preferred — e.g., in a different voice or with different instructions.
The auto attendant branch prompts (such as the main greeting or sub-menus) are also recorded
here — enter the branch ID number as the prompt number ( e.g., for branch ID 1, enter 1 and
press #).
Note: Auto attendant branch IDs 1–8 include prompts for two daytime and two nighttime greet-
ings. For information on how these prompts are used, refer to:
• "Remote setting of modes," page G.6.
• "Live Outside Calls • Operator Station," in the IP Series User's Guide (#0450-0189).
Recording a prompt
Enter the branch ID number or system prompt and press #.
Practice recording and re-recording the prompt (start and stop by pressing 1).
4. When you have finished recording, press # to confirm.
Note: Deleting a system prompt by pressing HOLD (instead of #) restores to the
default recording.
System prompts
• Busy Prompt: 530 — Plays to the outside caller if an extension is busy.
Default: "That extension is busy."
• No Answer Prompt: 531 — Plays to the caller if an extension does not answer.
Default: "That extension does not answer."
• Hold Prompt: 532 — Plays to the caller who makes a menu selection or enters an extension
number.
Default: "One moment, please."
• Q/Z Prompt: 534 — Plays to a caller who has selected an alphabetic directory; instructs the caller
to press 1 for the letters Q or Z since these two letters do not appear on the phone keypad; plays
at the end of the first directory prompt (but only if a name in the directory starts with a Q or Z).
Default: "For the letters Q or Z, use key number 1."
• No Names Matched Prompt: 535 — Played to the caller if, in a directory branch, the first letter
he/she selected does not have any names associated with it, or if he/she has listened to all of the
names played and has not made a selection. After playing the prompt, the IP Series system for-
wards the call to the extension, branch or mailbox as programmed in call forward no response.
Default: "No names matched; one moment please."
• End of Message Prompt: 537 — Plays after a caller leaving a message presses 1 to stop re-
cording (or when he/she reaches the maximum message length); the prompt then tells the caller
his/her options.
Default: "To continue this recording, press 1; to return to the main menu, press 8; or, if finished,
press * and hang up."
Function 6: Recording
I.1