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About ESI ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas, in the internationally known “Telecom Corridor.” Founded in 1987, ESI designs and builds innovative telecommunications products for businesses like yours. Because of their powerful combination of value and features, ESI products are consis- tently recognized by industry publications and leaders.
Function 62: Record directory names ............................ I.2 Function 63: Message-on-hold (MOH) programming......................I.3 Function 7: Reports ......................J.1 Function 8: IP PBX programming................... K.1 Function 82: Local IP PBX programming..........................K.1 Function 83: Esi-Link programming ............................K.4 Index Appendix I: User’s Guide • Appendix II: Worksheets...
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(This page included for pagination purposes only.)
Voice is carried in a high-quality, compressed 22 Kbps format. The two IP PBXs differ only in the number of supported CO lines and stations. The IP 200 can be configured to handle up to 66 CO lines, 30 analog ports and 96 stations, while the IP 40 can handle up to 30 lines, nine analog ports and 28 stations.
• Esi-Link — Provides the capability of connecting up to 100 IP PBXs at different locations into a single private phone system. The ESI IP PBX features that so far have been available to a single location can now be extended across several locations, greatly enhancing the integration oppor- tunities of a business with multiple locations.
IP Series Installation Manual General description ™ • Virtual Mailbox Key — Allows easy monitoring of a second mailbox. • New-message skip — Skip a new message and have it appear as “new” the next time. • Message monitor key — Toggle the live-call screening feature with a single programmable key. •...
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General description IP Series Installation Manual (This page included for pagination purposes only.)
IP module, and the leftmost two-thirds houses the port cards. The port cards are accessible from the front of the IP 200. The first port card is in Slot 1 (farthest to the right), and additional port cards are added from right to left.
Port card #1 is attached directly to J7 on the LNC via a 60-pin ribbon cable. Port card #2 is attached to J8. As with the IP 200, the mainboard’s J9 connects to the LNC’s J1, and the Memory Module’s IDE cable connects to JP9 on the LNC and JP2 on the mainboard.
Either 24 loop-start/ground-start/E&M/E&M DNIS/DID trunks, or 23 digital ISDN lines (23B + 1D), via an RJ-48 connector Note: The IP 200 and the IP 40 will have one of these cards installed in the first card slot upon delivery. IP Feature Phones The IP Feature Phone is equipped with speakerphone, 16-character-by-2-line LCD display, and fixed and programmable feature keys.
T1 or PRI, supported). If two DLCs are installed and each of them provides its full 23 or 24 channels, the IP 200 will support only 18 to 20 more CO lines in its remaining eight slots. Max configurations for IP 200...
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IP Series Installation Manual Hardware overview/installation Cautions Important: This information complies with the requirements of Underwriters’ Laboratories (UL) and UL Standard 1950. When using this telephone equipment, always exercise basic safety precautions in order to minimize the risk of fire, electric shock or injury to persons. Before proceeding, please read the following: The airflow vents on the IP PBX must be free of obstruction for proper cooling.
Hardware overview/installation IP Series Installation Manual Regulatory information United States of America Registration The CO line telephone numbers, FCC registration number, and ringer equivalence number (REN) of this equipment must be provided to the telephone company before installation. (See below for FCC registration number and ringer equivalence number.) FCC Part 15 This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
When the ears are mounted to the sides of the unit, at the back, the IP 200 can be mounted on a wall. ESI recommends that the IP PBX be mounted on ¾”...
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IP 200 chassis. 2. Mount the IP 200 chassis on the rack. Wall-mounting the IP 200 1. Screw the optional “ears” onto the rear side-screw receptacles of the IP 200 chassis. 2. Mount the IP 200 chassis onto the wall.
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The LNC in the IP module is connected to the backplane by a stiff cable. Remove the top panel of the IP 200 to expose the access hole in the top of the chassis. Carefully pull the module forward and reach in through the access hole to remove the cable from the card.
Modules are available only from ESI, and will include detailed installation instructions. Replacing the Memory Module erases all its configuration data and customized recordings. LED functions The various LEDs on the IP 200, IP 40 and their port cards are designed to provide visual feedback as follows: Power The Power LED is located on the lower right-hand side of the front panel, just above the power connector interface.
(UPS) is required. A UPS rated for 200 VA will provide approximately two hours of uninterrupted service for a fully loaded IP 200. Every 50 VA of capacity added to the UPS will yield about a half- hour of additional uptime.
Hardware overview/installation IP Series Installation Manual Serial ports Two standard DB9F serial connectors are located on the lower right-hand side of the IP PBX. These ports use straight-through serial cables (not provided), one end of which should be terminated with a DB9M connector, to communicate with other devices.
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IP Series Installation Manual Hardware overview/installation Port cards The IP Series port cards all use industry-standard RJ-11-type 6-pin or RJ-48-type 8-pin modular jacks for connection to CO lines, analog devices, T1 spans or ISDN/PRI. Analog device port cards and CO line port cards use standard RJ-11 pin-outs as shown: 303 CO-and-analog port card The 303 Card supports up to three CO loop-start lines and three analog devices.
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Digital Line Card Configuration Instructions (#0450-0295), for configuration instructions. The IP 200 can support up to two DLCs, the IP 40 up to one. In T1 mode, the DLC supports up to 24 CO line interfaces (channels). It can be configured to support loop-start, ground-start, E&M or E&M...
You can program the IP Series either from an IP Feature Phone or through the Windows 95/98-based Esi-Access package. Both methods follow the same programming steps. This manual focuses on programming from an IP Feature Phone; the respective documentation for Esi-Access details the differences in programming from that environment.
System programming: an introduction IP Series Installation Manual Entering alphanumeric characters You enter names for extensions, departments branch IDs and CO lines by pressing the dial pad key that corresponds to the character to be entered. The key’s possible entries will change each time the key is pressed, and the LCD will show this.
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Q & A mailboxes Same Broadcast mailbox 501–516 Same Group mailboxes 520–529 Same Cascade paging mailboxes 530–550 Same Recordable system prompts 560–589 Same Feature codes 590–598 Same MOH recordings 600–699 Same System speed dial 700–799 Same Remote IP PBX numbers (Esi-Link only)
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232 Analog line disconnect 823 Remote channels 233 T1 line receive volume 83 Esi-Link programming 234 PRI line receive volume 831 Local location number 24 Caller ID programming 832 Esi-Link location programming 833 Delete Esi-Link location 834 Esi-Link publish list programming...
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IP Series Installation Manual System programming: an introduction Entering Installer programming mode You may program from any Feature Phone in the system. To enter programming mode: 1. Press PROG/HELP. The normal station programming menu prompt will begin to play. 2. Press PARK to stop the prompt. 3.
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System programming: an introduction IP Series Installation Manual (This page included for pagination purposes only.)
IP Series Installation Manual Function 1: System parameters Function 1: System parameters Function 11: Initialize This function will return all components and software to their initial state. Initialization will erase all data and custom recordings. Important: Always initialize the system before initial programming for a new installation. Important: The command to initialize must be confirmed by entering the Installer password when prompted.
Function 1: System parameters IP Series Installation Manual Function 15: System timing parameters Function 151: Flash hook duration This sets the time (in tenths of a second) that a flash hook will be sent on the current line to the telco.
600–699, for access by any station. A user can initiate a system speed-dial by dialing the speed- dial location number or by accessing the name through the Esi-Dex feature. However, system speed-dials don’t follow toll restriction. In Function 32, access to system speed-dial can be denied to individual stations (see page F.10).
Function 1: System parameters IP Series Installation Manual 3. Enter the number to be dialed (including the line group — 9, 8 or 71–76). Press the left scroll key ( ) to delete any character or digit entered in error. Here’s an example: Location no.
IP Series Installation Manual Function 2: CO lines Function 2: CO lines The IP Series system can operate on a station-by-station basis as a PBX or as a combined key/PBX system using standard loop start lines. If a station has line keys programmed, the user accesses the lines by pressing one of these keys or by dialing 9 (or 8 or 71–76).
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Function 2: CO lines IP Series Installation Manual Choose CO lines to program During this step, you use the 16 programmable keys to represent CO lines. Select lines to be pro- grammed by pressing one or more of the programmable keys. Press the scroll keys to “page” to lines 17–32, 33–48, 49–64 and 65–66.
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IP Series Installation Manual Function 2: CO lines Outbound CO line groups Note: A line can be (a) in one line group, (b) designated as a private line or (c) not assigned. Outgoing lines, if selected by dialing 9, 8 or 71–76, will be assigned in order from the highest numbered CO line to the lowest available in the line group.
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Function 2: CO lines IP Series Installation Manual Example: To have after-hour calls directed to a general delivery mailbox, program the system as follows: During night mode, line 1 (and other lines to be programmed alike) will be answered immediately by MB401 (a guest mailbox set up for general delivery). The personal greeting for MB401 might be: “Hello.
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IP Series Installation Manual Function 2: CO lines Answer ring assignment Lines can be programmed with 4 different ring assignments, Ring 1, Ring 3, Ring 5 and Ring 9. Each Ring count can be programmed for up to 10 extensions, a department, a mailbox or an auto atten- dant branch ID.
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Function 2: CO lines IP Series Installation Manual To allow for maximum flexibility, the DLC will allow you to select E&M without DID/DNIS outputs. This is not a typical application, but can be supported with the understanding that E&M doesn’t ring.
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IP Series Installation Manual Function 2: CO lines Function 2122: T1 frame format and line coding Use the scroll keys to select the frame format and line coding — either ESF/B8ZS, SF/AMI, ESF/AMI or SF/B8ZS. Press # to confirm. Default is ESF/B8ZS. P-CARD 3 FF/LC ESF/B8ZS >...
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For this reason, we recommend that you route all channels the same. For maximum flexibility, the ESI IP Series systems allow each channel to be selectedf individually. For example: in some case, the outbound line group needs to be different or, perhaps, to have the first five channels be live-answer and then send the overflow to ID 1.
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IP Series Installation Manual Function 2: CO lines Function 2132: Line Build Out Use the arrow keys to select a value of 1–8. Press # to confirm. Default: 1. The level programmed depends on the application (CSU or DSX-1) indicated in the following table: Level CSU line build-out DSX-1 line build-out...
Function 2: CO lines IP Series Installation Manual Function 2135: DID Use the scroll keys to enable or disable. Default: Disabled. DID is enabled or disabled for the entire span. PRI signaling sends the called number in every call setup; therefore, both pilot numbers and DID numbers need to be programmed into the system.
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IP Series Installation Manual Function 2: CO lines 2. After the last number, enter # # to end the list. The IP Series system will apply the numbers you enter to their most significant digit. Example: Entering 1 5 0 5 into the deny exception table tells the system to deny all “1+” calls to area code 505.
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Function 2: CO lines IP Series Installation Manual Programming ARS 1. Enable/disable ARS (default is DISABLED). 2. Select the ARS table to program (3–10). 3. Use the scroll key to select the line group. 4. Enter Other Common Carrier numbers. 5.
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IP Series Installation Manual Function 2: CO lines 3. Enter the desired name (see “Entering alphanumeric characters,” page C.2). 4. Press the # key. The system will prompt you for the day mode call routing. 5. Use the scroll keys to select whether you’re routing to a branch (ID), mailbox (MB) or extension (EXT);...
Function 2: CO lines IP Series Installation Manual 12. Set answer ring assignments. (For programming information, see step 6 in Function 2131, on page E.8.) 13. Repeat steps 1–4 for the remaining pilot numbers. Example: Pilot # Name Max calls Ring 1 Ring 3 Ring 5...
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IP Series Installation Manual Function 2: CO lines Programming a circuit To program a circuit, select the appropriate DSS key and press the # key to confirm. You can select from the first set of 16 COs, and then press the scroll keys to select from the remaining eight CO lines on the first DLC (T1).
Esi-Dex and auto callback — This is accomplished by pressing REDIAL or the ESI-DEX key either during message playback or after an Esi-Dex search. Caller ID numbers received from the CO are 10 digits long (and include the area codes for local calls). In auto callback, the IP Series system assumes all calls are to be long distance and will automatically add a “1”...
IP Series Installation Manual Function 3: Extension programming Function 3: Extension programming This section provides programming for extensions and department groups. Important: Where any gray shading ( ) appears in an example, it represents values either unavailable to the function or unused in the particular example. Function 31: Extension definition and routing Extensions can be either of the following: •...
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Function 3: Extension programming IP Series Installation Manual 1. Extension number Extension numbers for IP phones, whether remote or local, range from 100 to 195. IP extensions may be assigned at random within that range. STATION PROG EXT:_ 2. Type Based on the port card installed and the extension number entered, the IP Series makes default selections —...
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IP Series Installation Manual Function 3: Extension programming Remote IP Feature Phones Below is an example of the portion of a completed programming worksheet (Appendix II) for Remote IP Feature Phones. Important: Never reprogram a Remote IP Feature Phone from the Remote Phone itself. Remote-access Ext.
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Function 3: Extension programming IP Series Installation Manual 4. MAC address Enter the MAC address of the remote phone. The MAC address of the phone appears on the second line of the display when the phone is powered up. Important: DON’T connect a new Remote IP Feature Phone to the IP PBX network before completing extension programming.
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IP Series Installation Manual Function 3: Extension programming 7. Remote-access IP address Enter the remote-access IP address for the IP PBX. The display will default to the IP address entered in Function 82 (see page K.1). If a Remote IP Feature Phone will use this address to connect to the IP PBX, press # to confirm;...
Here are the steps for programming analog ports: 1. Extension number Analog port extension numbers are assigned numbers beginning with 200. An IP 200 equipped with ten 303 cards potentially could have analog extensions numbered to 229. Analog extensions are tied to the location on the port card (e.g., the first device on the first 303 card will be extension 200).
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IP Series Installation Manual Function 3: Extension programming 2. Type If Analog Port is selected, then the ports can further be defined as follows; the words in parentheses (EXAMPLE) indicate what the display will show in each case: • Phone (EXT) — Designed to provide for standard 2500-type phones. See the IP Series User’s Guide for a complete description of the capabilities.
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Function 3: Extension programming IP Series Installation Manual Paired IP Feature Phone/analog phone operation For someone wishing to have an IP Feature Phone in his office and a cordless phone for roaming the building: 1. Create a call forward key on the IP Feature Phone to forward to the cordless phone. 2.
IP Series Installation Manual Function 3: Extension programming Function 32: Extension feature authorization The Installer or Administrator can allow or deny many extension features on an extension-by- extension basis. A User, however, can only program and use allowed features (by using a combination of voice and LCD prompts) from his/her phone.
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Function 3: Extension programming IP Series Installation Manual 8. Toll restriction — “YES” allows the user to place toll calls. If “NO,” the user can make only either non-toll calls or calls to numbers listed in the allow exception table. 9.
Important: USE OF FEATURES, SUCH AS TRUNK-TO-TRUNK TRANSFER, THAT REQUIRE TRUNK-TO-TRUNK CONNECTIONS WILL INCREASE THE RISK OF TOLL FRAUD. IN NO EVENT SHALL ESI (ESTECH SYSTEMS, INC.) BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHATSOEVER INCLUDING, BUT NOT LIMITED TO, FRAUDULENT TOLL CHARGES, LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTIONS OR ANY OTHER COSTS OR DAM- AGES RELATED THERETO ARISING FROM THE USE OF THESE FEATURES.
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Function 3: Extension programming IP Series Installation Manual • ACD — Calls will be presented to the longest idle logged-on agent. If all agents are busy, the caller will hear the ACD queue prompt (Prompt 538; see page I.2) and placed in queue. When an agent becomes available, the longest holding caller will be connected.
IP Series Installation Manual Function 3: Extension programming 6. List of extensions in the department — Enter the extension numbers that are assigned to this department. To delete an extension number from a list, press HOLD. Please note that the order that the extension numbers are entered will dictate the order called when the department se- lected is “in order.”...
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Function 3: Extension programming IP Series Installation Manual Station or mailbox key If the digits entered are a three-digit extension number (or department, guest mailbox, etc.), the key will become a station key providing the appropriate lamp information for phones and a direct transfer key for phones and mailboxes.
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IP Series Installation Manual Function 3: Extension programming Private Line key If a private line has been established in CO line programming (see page E.3), that CO line key must appear on that station’s phone to allow outbound access to the line. F.15...
IP Series Installation Manual Function 4: Auto attendant programming Function 4: Auto attendant programming You can program the auto attendant, in CO line programming (Function 2; see page E.1), to answer calls immediately, on a delayed-answer basis or not at all (i.e., for live answer at all times). If required, you also can program different main greetings and routing schemes for different combinations of lines.
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Function 4: Auto attendant programming IP Series Installation Manual GoTo: Branch Can also be used to jump to any other branch in the auto attendant. It is a good idea to provide a jump as a sub-branch of each menu branch, giving the caller the option either to repeat the menu or exit should he not wish to select any of the choices.
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IP Series Installation Manual Function 4: Auto attendant programming GoTo: Outdial: with Centrex The GoTo branch can be used in conjunction with Centrex lines to transfer to an off-premises loca- tion. It can be programmed to include, in its “dial string,” pauses, flash hooks, etc. (Since you press the # key to confirm, you must use this special code technique to actually program a # DTMF tone, if required.) Use a scroll ( ) key to select the appropriate code:...
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Function 4: Auto attendant programming IP Series Installation Manual “Thank you for calling ABC Company. Dial your party’s extension now, or select Main from the following. To reach Sales press Greeting 1. For Service, press 2. For Human Resources, press 3. Or for a directory, Menu press 4.”...
IP Series Installation Manual Function 4: Auto attendant programming 4. Destination Each branch type has different possible destinations as indicated: Branch Type Destination(s) Sub-branches (choices 1–8) Menu Dial, mailbox, branch or outdial GoTo Directory List of names (entered in Function 62) — all or alpha Additional notes •...
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Function 4: Auto attendant programming IP Series Installation Manual Day/night mode worksheet example In the example below, the company has: • Day mode programmed for: 8 AM to 12 noon Monday, Tuesday, Thursday and Friday; 8 AM to 2 PM Wednesday and Saturday; and 1 PM to 5 PM Monday, Tuesday, Thursday, and Friday. •...
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IP Series Installation Manual Function 4: Auto attendant programming Prompts for remote settings: an outline 1 Set answer mode 1 Day mode 2 Night mode 3 Holiday mode 4 Use day/night table* 5 Day2 mode 6 Night2 mode 2 Record holiday main greeting 3 Record daytime main greeting 4 Record nighttime main greeting 5 Record day2 main greeting...
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Function 4: Auto attendant programming IP Series Installation Manual (This page included for pagination purposes only.)
IP Series Installation Manual Function 5: Voice mail programming Function 5: Voice mail programming To simplify initial installation, all programmed extensions will automatically have the generic personal greeting, “You have reached the mailbox for extension [xxx].” The mailbox user should replace this with a personalized greeting.
Function 5: Voice mail programming IP Series Installation Manual Function 53: Guest/info mailboxes Mailboxes numbered 300–489 can be programmed as either a guest or info mailbox. Enter the mailbox number and select Guest or Info by pressing a scroll ( ) key.
IP Series Installation Manual Function 5: Voice mail programming Each programming step is defined as follows: 1. Mailbox number — Enter a mailbox number, 300–489. 2. Name — The mailbox name is used for the LCD display, reports, and as a programming aid. The name length can be no longer than 10 characters (see “Entering alphanumeric characters,”...
Function 5: Voice mail programming IP Series Installation Manual Function 55: Message notification On a mailbox-by-mailbox basis for user or guest mailboxes, the system can be programmed to call an off-premises number or another extension to deliver messages and/or dial to an external com- mercial paging network to activate a user's pager.
IP Series Installation Manual Function 5: Voice mail programming Function 552: Delivery/paging parameters The sequence of programming is as follows: 1. CO line access — Enter the CO Line Group (9, 8, or 71–76) that is to be accessed for delivery. Default: 9.
Function 5: Voice mail programming IP Series Installation Manual Cascade paging mailbox parameters The cascade paging mailboxes will use the same CO line group and pager dialing pause as pro- grammed in Function 552 (see page H.5). You set the paging interval — the time between each attempt —...
IP Series Installation Manual Function 5: Voice mail programming 3. & 4. Call forward — A Q & A mailbox can be set to call forward, after the last question has been answered, to an extension, department, a mailbox or a branch ID for day mode and differently for night mode.
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Function 5: Voice mail programming IP Series Installation Manual (This page included for pagination purposes only.)
IP Series Installation Manual Function 6: Recording Function 6: Recording Function 61: Re-record system prompts and ID branches The IP Series system plays the system prompts to an outside caller at different points in the call routing or mailbox functions. These system prompts have been pre-recorded at the factory but you may re-record them, if preferred —...
Function 6: Recording IP Series Installation Manual • ACD Queue Prompt: 538 — The first prompt played to a caller when all extensions are busy in an ACD department. Default: “All agents are currently assisting other customers. Please hold; your call will be an- swered in the order received.”...
IP Series Installation Manual Function 6: Recording Function 63: Message-on-hold (MOH) programming MOH can be: • A live feed from an external music source connected to the MOH connector located on the front of the IP PBX. • One of three default, generic MOHs pre-recorded by the factory. •...
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Function 6: Recording IP Series Installation Manual Function 633: MOH volume If a custom MOH is recorded, the output volume can be adjusted in this function. Range: 1 (faint)–12 (loudest). Default: 6. • If an external audio source such as a radio is used for MOH, adjust the volume at the source. •...
IP Series Installation Manual Function 7: Reports Function 7: Reports SMDR port (Called “Port 1” by the display.) No programming is necessary. Connect a PC, call accounting system or serial printer to the SMDR serial port of the system. Call records are output in real time. The output from the serial port is: 8 data bits, 1 stop bit, and no parity, 38,400 (38.4 K) baud.
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The baud rate for this port is set in Function 18 (see page D.4). You can connect the PC program, Esi-Access, or a standard serial printer (or PC used to capture reports) to the port. Reports requested through Function 7 will print to this port.
• Set up the pool of IP addresses used by local IP phones Note: If you are supporting both IP Series and IP-compatible IVX products, be aware that the latter feature is used only by the IP 200 and IP 40, not by IVX products. Function 821: Program IP PBX addresses Assign IP address to the IP PBX The administrator assigns an IP address to the IP PBX, using four-octet (dotted-quad) notation.
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The remote-access IP address is the address the Remote IP Feature Phone and other IP PBXs con- nected via Esi-Link will use to access the local IP PBX. (If remote access to the IP PBX is not planned, this parameter can be left at default.) If a gateway device is used to connect an IP PBX on a private network to a public or WAN connection, the remote access IP address is the public or WAN address of the gateway.
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Note: If you are supporting both IP Series and IP-compatible IVX products, be aware that this feature is used only by the IP 200 and IP 40, not by IVX products. On an IVX product, press # until you’re back to the F82 display.
Before programming Esi-Link parameters for other locations in Function 832, you must program the location number of the local IP PBX. Each IP PBX in an Esi-Link network must have a unique location number. Valid location numbers are in the range of 700–799. This location number will be used for dialing between sites.
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Each Esi-Link-enabled IP PBX can “publish” (or transmit) lamp appearance updates to the other Esi-Link locations. A combination of up to 30 extensions and mailboxes can be programmed to be published. When programmed on a programmable feature key at another Esi-Link location, lamp appearance for numbers on the Esi-Link publish list will automatically update.
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Function 8: IP PBX programming IP Series Installation Manual (This page included for pagination purposes only.)
Power supply. See Cautions DID and DNIS/ANI translation table, E.12–E.13 PRI, B.14, E.1, E.2, E.3, E.8–E.10, E.13, E.15 Do not disturb (DND), F.9 Private line, F.15 Esi-Access software, C.1, J.2 Programming Esi-Dex, D.3, E.16 Accessing user station programming, C.5 System speed dial, F.10 Keys, C.1...
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