Function 35: Extension Button Mapping - ESI IP 200 Installation Manual

IP Series Installation Manual
6. List of extensions in the department — Enter the extension numbers that are assigned to this
department. To delete an extension number from a list, press HOLD. Please note that the order
that the extension numbers are entered will dictate the order called when the department se-
lected is "in order."
Note: Analog ports cannot be members of an ACD department.
Example: Here is a portion of a completed Programming Worksheet (Appendix II) for
Department programming. Department 290 was created to have calls directed
to it to first ring 104, then, if busy/no answer, 111, and then 112.
If all are busy or do not answer, the call will forward to the operator if day
mode or if during Night Mode to guest mailbox 300 (for pick up in the morn-
ing). Department 291 rotates the calls between the two extensions listed. If
both busy/no answer, the call to go the service manager (X105), or in Night
Mode to guest mailbox 401 (which has been set to page the tech on-call).

Function 35: Extension button mapping

The programmable feature keys' initial default is not programmed (except X100, with a day/night
key, at the upper-left key). Use this function to change the programmable feature keys system-
wide. Users can later change the programmable feature key positions for their stations as part of
station programming.
Important: Future, system-wide changes made later here by the Installer will overwrite any
station user programming.
Procedure
1. When prompted, press the desired programmable feature key location.
2. Enter the appropriate digits on the dialpad.
3. Confirm the entry by again pressing the same programmable feature key.
To determine how a programmable feature key is currently programmed, press the key, note how it
is programmed, and press the key again.
The keys can be programmed as follows:
CO line key
If the dialed digits are 1–66, the key will serve as a CO Line key.
Note: Removing the line key appearances will set the station(s) to operate as a PBX with line
access by dialing 9 (or 8 or 71–76).
*
ACD agent phones must not have CO line keys programmed.
1. 2.
Ext. Name
290 SALES IN ORDER
291 SERVICE
Function 3: Extension programming
3. 4.
Type CF day
X0
UCD X105
*
5. 6.
CF night List:
MB300 104,
111, 112
MB301 101, 102
F.13