Function 57: Q & A Mailboxes - ESI ivx e-class series Administrator's Manual

IVX E-Class Administrator's Manual
Cascade paging parameters
The cascade paging mailboxes will use the same CO line group and pager dialing pause as pro-
grammed in Function 552 (see page D.4).
Paging interval
To program the paging interval parameter for a cascade paging mailbox:
1. Enter the mailbox number (520–529).
2. Press 2 to set parameters for the mailbox.
3. Enter the number of minutes for the interval between attempts.
Range: 10–1440. Default: 0.
Note: Once you change this setting from 0, you cannot reset it to 0.
Function 57: Q & A mailboxes
You can create up to 10 question and answer (Q & A) mailboxes (490–499). Each Q & A mailbox
owner can record up to 10 questions. The questions are recorded in the same manner as recording
users' multiple personal greetings (see User's Guide). The individual answer segments recorded by the
caller are stored as a single message, with the answer segments separated by short beep tones. Each
answer segment's maximum length will be as programmed by the Installer. Normal message handling
capability — delete, save, etc. — applies to the entire message (all segments).
The caller, when recording each answer, can be instructed to conclude by pressing 1 or to pause for the
next question (the system advances when it detects either a 3-second period of silence or the pressing
of 1) — e.g., "Record your name at the tone and press 1 when finished"... "Record your address at the
tone and press 1 when finished." If the caller fails to respond to two questions in a row, the system
disconnects the call.
Important: This programming creates or deletes Q & A mailboxes, but these mailboxes are turned "on"
only when the mailbox owner has recorded questions. Similarly, deleting all questions turns "off"
the mailbox.
To record questions, press PROGRAM
the prompts. The default password is the mailbox number. Here is an example of a completed program-
ming worksheet (numbers correspond to steps below):
Each programming step is defined as follows:
1. Mailbox number — Enter a mailbox number 490 to 499.
2. Name — The mailbox name is used for the display, reports, and as a programming aid. The name
length can be no longer than 10 characters (see "Entering alphanumeric characters," page A.4).
Default: The mailbox number.
3. & 4. Call forward — A Q & A mailbox can be set to call forward, after the last question has been
answered, to an extension, department, a mailbox or a branch ID for day mode and differently for
night mode.
Default: ID9999 (automatic disconnect).
Tip: If you need a Q & A mailbox with more than 10 questions, set the call-forwarding to another
Q & A mailbox.
and the mailbox number; then press # to confirm, and follow
1. 2.
MB Name
490 Employment
491 Survey
Function 5: Voice mail programming
3. 4.
CF day CF night
MB 490 MB 490
MB 491 MB 491
D.5