ESI Feature Phone User Manual

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Page 1 For on-line help, visit www.esiusers.com. About ESI ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas. Founded in 1987, ESI designs and builds innovative telecommunications products for businesses like yours. Because of their powerful combination of value and features, ESI products are consistently recognized by industry publications and leaders.
Page 2: Table Of Contents
Personal greeting reminder ..................................F.10 Headset operation....................................F.10 Outside dial tone preference..................................F.13 Line keys .........................................F.13 Optional features .....................................F.14 Using 48-Key IP Feature Phone II remotely ..............................G.1 Using Esi-Link......................................... H.1 Network numbering ....................................H.1 Location Keys......................................H.1 Programmable feature keys and Esi-Link: an introduction........................H.2 Dialing an Esi-Link location..................................H.3 Using feature keys with Esi-Link................................H.5...
Page 3: Introduction
You will be able to learn many of the features by simply using your phone; and this ESI Feature Phone User’s Guide will introduce you to the wide variety of features offered by your ESI Communications Server and how to use your phone effectively to achieve maximum benefits.
Page 4: 48-Key Feature Phone
Digital Feature Phone and 48-Key IP Feature Phone II. Additionally, it supports up to two optional Expansion Consoles (see next page). All versions of the 48-Key Feature Phone offer the same basic features which are described throughout this User’s Guide. The 48-Key Feature Phone’s built-in voice mail features and voice prompts make it easy to program and use.
Page 5 Note: Your Installer or System Administrator must enable Expansion Console support for your extension before you can use one or both Expansion Consoles. Your ESI 48-Key Feature Phone can support up to two optional Expansion Consoles, for a possible total of 120 additional programmable feature keys.
Page 6: 24-Key Feature Phone
24-Key Feature Phone The 24-Key Feature Phone has features similar to those of the 48-Key Feature Phone. However, the 24-Key Feature Phone is available only as a digital model and doesn’t support IP, ESI’s VIP family of software applications , or the Expansion Consoles. As is true for the 48-Key Feature Phone, the 24-Key Feature Phone’s built-in voice mail features and voice prompts make it easy to program and use.
Page 7: 12-Key Feature Phone
This isn’t applicable to the fixed-feature keys which, as their name implies, are already programmed. For information concerning these software applications, see the ESI Web site at www.esi-estech.com. The 12-Key Feature Phone doesn’t have a hands-free microphone, and therefore can’t serve as a true two-way speakerphone. Its speaker plays pages.
Page 8: Esi Cordless Handset Ii
ESI Cordless Handset II ESI’s Digital Cordless Handset II gives you most of the same features found in the 24-Key Feature Phone, but in a compact, portable form. Note that it does not have the following features found on some ESI desktop phones: Esi-Dex support (or ESI-DEX key), Caller ID key, Virtual Mailbox Key support, or Verbal User Guide (or HELP key).
Page 9: Connecting Your Esi Phone
Introduction Connecting your ESI phone Depending on which ESI phone you have, use the appropriate diagram (below) to connect it. Each diagram represents the panel on the phone’s underside. Note: The “Top of phone” and “Bottom of phone” references in these diagrams show the correct vertical orientation of the phone —...
Page 10 1. Unplug the line cord or Ethernet cable from your 48-Key Feature Phone. If it’s an IP Feature Phone II with a power supply plugged into it, unplug the power supply, too. 2. The 60-Key Expansion Console (right) includes a six-conductor expansion cable.
Page 11 Expansion Console). 1. Unplug the line cord or Ethernet cable from your 48-Key Feature Phone. If it’s an IP Feature Phone II with a power supply plugged into it, unplug the power supply, too. 2. The Second Expansion Console includes an expansion “Y”...
Page 12: Base Station Installation
• An AC adapter for use with only the charger. • A base station to provide a digital interface between the ESI phone system and ESI Cordless Handset II. This base station is line-powered and thus needs no AC power.
Page 13: Help Mode (Verbal User Guide)
Help mode (Verbal User Guide) Your ESI phone system’s Help mode (also called the Verbal User Guide) — a carefully conceived combination of spoken information, display readouts and even key illumination when appropriate — is a powerful tool to help you learn how to use the system’s many features.
Page 14: User Programming: An Introduction
E.12), are not available on a 12-Key Feature Phone. For use with only ESI Cordless Handsets. Available only if your phone system is using ESI Presence Management. If you’re not sure whether it is, consult your System Administrator. For more information about ESI Presence Management, visit www.esi-estech.com/presence.
Page 15: Select Personal Greeting
User’s Guide User programming: An introduction 1 Select personal greeting Select the desired greeting — 1, 2 or 3. The system will play the current greeting, followed by prompts to re- record, delete or hear again — or select the current greeting by pressing #. 1 Record personal greeting Begin recording at the tone.
Page 16 – (star) key Notes: You can also program Location Keys for use with Esi-Link. See page H.1 for more information. Speed-dial keys cannot be programmed for emergency services, such as 9 1 1. • Other feature keys — If you enter a feature code, the programmable feature key will serve as an enable/disable key for that feature.
Page 17: Station Options
For example: If you have a programmable feature key set as a station key for someone’s extension, the system updates your Cordless Handset based on that extension’s current status (busy, idle, do-not-disturb, or — with optional ESI Presence Management — off-premises).
Page 18: Station Audibles
4 Station audibles The station audibles programming provides control of the following audible items. Note: Only the third setting, message ring, is applicable to the ESI Cordless Handset. 1 Station ring tone You can select from six possible tones to help distinguish it from other nearby ringing phones.
Page 19: External Message Notification
User’s Guide User programming: An introduction 6 External message notification Note: To use this feature, a 12-Key Feature Phone must have a voice mail key assigned. 1 Delivery options 1 Delivery to phone number only 2 Notify pager only 0 No off-premises delivery...
Page 20 Any new message will be delivered. 5 ESI Mobile Messaging options Note: This feature is available only if your ESI system is using ESI Mobile Messaging. If you’re not sure whether it is, consult your System Administrator 1 Active e-mail settings...
Page 21: Personal Call Routing
For additional details, consult the ESI Presence Management User’s Guide (ESI part # 0450-0793). Note: This function is available only if your phone system is using ESI Presence Management. If you’re not sure whether it is, consult your System Administrator. For more information about ESI Presence Management, visit www.esi-estech.com/presence.
Page 22: Voice Mail Operation
For direct access to all voice mail features, such as picking up messages or transferring directly to mailboxes: • On a 48-Key or 24-Key Feature Phone — Use the blue VOICE MAIL key. It will blink whenever you have one or more new messages, and the display will show you how many new and old messages are stored for you on the ESI phone system.
Page 23: Leaving Messages
If your system is using ESI Presence Management, consult the ESI Presence Management User’s Guide (ESI part # 0450-0793) to learn about additional, special functionality that may be available to you. If you’re not sure whether your system is using ESI Presence Management, consult your System Administrator.
Page 24: Autopage
Note: This feature is activated only if your System Administrator enables it on your station. To use this feature, follow these steps: 1. From your ESI Feature Phone, press PROGRAM 6 2 1 and enter the telephone number to which you want calls forwarded when you’re off-premises.
Page 25: Message Retrieval
Message retrieval Message(s) waiting display If you have at least one new message, the VOICE MAIL key will blink (on a 24- or 48-Key Feature Phone) and your display will show the number of new and old messages in your mailbox.
Page 26 Retrieving voice mail messages using another user’s ESI Feature Phone 1. Press VOICE MAIL and then 2. Dial your extension number. 3. Follow the procedures described in “Retrieving voice mail messages from your ESI Feature Phone” (page D.4). Applicable to 24-Key Feature Phone only.
Page 27 (Not available on ESI Cordless Handset or 12-Key Feature Phone.) If you frequently pick up your messages from another user’s ESI Feature Phone or have others help pick up your messages, you may want to program a programmable feature key on that phone as a Virtual ™...
Page 28: Live Recording
(Not available on 12-Key Feature Phone.) Note: To use this feature on an ESI Cordless Handset, it must have a programmable feature key set for key code 582. (See “Optional features,” page F.14.) It then functions like the RECORD key described herein.
Page 29: Off-Premises Message Delivery
To program this, press PROGRAM 6. Introduction The ESI phone system can be programmed to deliver messages to an off-premises phone and/or to page you when your voice mailbox receives a message. You can set the phone number (cell phone, home number, another extension, etc.) and the pager number.
Page 30: Message Recycle Bin (Un-Delete)
Message Recycle Bin (un-delete) The ESI phone system stores your most recently deleted 10 messages in a Message Recycle Bin to allow you to recover, or "un-delete,” messages that may have been deleted in error.
Page 31: Setting Up Esi Mobile Messaging
Alternate E-Mail setting gives you added flexibility.) It’s necessary, first, to program into the ESI system an e-mail address for each of these two settings. You will accomplish this by using your ESI Feature Phone.
Page 32 • 3 to reach the Alternate E-Mail destination setting. 3. Enter a destination address to which the ESI system will send notification e-mails when using the setting you selected (Main E-Mail or Alternate E-Mail) in step 2. You may enter up to 64 characters for this destination address.
Page 33 • 3 to reach the Alternate E-Mail destination setting. 5. Enter a destination address to which the ESI system will send notification e-mails when using the setting you selected (Main E-Mail or Alternate E-Mail) in step 4. You may enter up to 64 characters for this destination address.
Page 34: Optional Voice Mail Feature: Guest Mailboxes
Retrieving guest mailbox messages from an ESI Feature Phone To retrieve guest mailbox messages from an ESI Feature Phone, follow the same procedure described in “Retrieving voice mail messages using another user’s ESI Feature Phone” (page D.5), except that you enter your guest mailbox number rather than an extension number.
Page 35: Urgent Messages
See “9 Message Recycle Bin,” page D.9. ESI Mobile Messaging options See “ESI Mobile Messaging options,” page C.7. Note: This feature is available only if your ESI system is using ESI Mobile Messaging. If you’re not sure whether it is, consult your System Administrator D.14...
Page 36: Optional Voice Mail Feature: Group/Broadcast Mailboxes
To help monitor that all messages have been picked up, you can program a programmable feature key on any ESI Feature Phone as a Virtual Mailbox Key for the group mailbox. When new messages exist, the key will blink rapidly; press it to connect automatically to the mailbox. Program the programmable feature key with VOICE MAIL followed by the mailbox number (see “Programmable feature keys,”...
Page 37: Optional Voice Mail Feature: Cascade Notification Mailboxes
If a cascade notification mailbox receives a new message, the ESI phone system dials the first number for a set number of times. If it receives no response, the ESI phone system then dials a second number for a set number of times.
Page 38 To change the number, you must delete it and then re-enter it as desired. For those situations where more than one cascade notification mailbox is in operation, the ESI phone system automatically sends the mailbox number to the display of a cell phone or digital pager, to indicate which mailbox has new messages.
Page 39: Optional Voice Mail Feature: Q & A Mailboxes
User’s Guide Voice mail operation Optional voice mail feature: Q & A mailboxes Important: This is a special, optional feature not explained in the tutorial. Be sure to get your Q & A mailbox numbers from the Administrator. Q & A (question and answer) mailboxes allow you to ask callers for more detailed information, such as on an employment questionnaire or a survey.
Page 40 User’s Guide Voice mail operation 1 Select question Select the desired question number, 1–10. the ESI phone system will play the question and give you the option to perform one of the following: 1 Record question Begin recording at the tone; press 1 to stop. The new question automatically replaces the old one with that question number.
Page 41: Esi Feature Phone Operation
DND (do not disturb; see “MUTE/DND,” page E.4), monitor mode, etc.), and — on a 24-Key or 48-Key Feature Phone — the system’s current line usage. The line usage display you see will depend on (a.) how many lines you have and (b.) which Feature Phone that you’re using.
Page 42: Keys
The phone’s programmable feature keys — four on an ESI Cordless Handset, nine on the 12-Key Feature Phone, 12 on the 24-Key Feature Phone, and 30 on the 48-Key Feature Phone — have been pre- programmed by the installer. You may wish to add to or change some of these keys to perform different functions explained throughout this manual.
Page 43 As an example, a blinking red key is a call ringing at another station; blinking green signifies ringing at your station. (See also “Line keys,” page F.13.) Note: Each ESI Cordless Handset has only red LEDs, and only on its four programmable feature keys. The illumination activity (such as blinking) otherwise is similar to that described above.
Page 44: Dial Tone
If your phone system is using ESI Presence Management, your phone’s MUTE/DND key won’t turn amber when you exit the building using your electronic key; for more details, refer to the ESI Presence Management User’s Guide (ESI part # 0450-0793). If you’re not sure whether your system is using ESI Presence Management, consult your System Administrator.
Page 45: Basic Phone Use
Important: If you’re using a VoIP-enabled system, be aware that your outside phone lines’ quality can affect the audio quality of local and Remote IP Feature Phone(s). Due to the interface between advanced, packet- based phone systems and the traditional public telephone network, a poor-quality phone line can degrade audio quality, causing an echo on outside calls.
Page 46: Direct Station Selection
Installer has programmed. If your phone system is using ESI Presence Management, your phone’s MUTE/DND key won’t turn amber when you exit the building using your electronic key; for more details, refer to the ESI Presence Management User’s Guide (ESI part # 0450-0793). If you’re not sure whether your system is using ESI Presence Management, consult your System Administrator.
Page 47: Blind Transfer
User’s Guide ESI Feature Phone operation Supervised transfer — announcing the caller to the called person 1. While connected to an outside call, press a station key (or press TRANSFER and then dial the extension number) and wait until the called person answers.
Page 48: Transferring An Internal Call
User’s Guide ESI Feature Phone operation . . . to a voice mailbox Transferring a caller to a mailbox to leave a message 1. While connected to an outside call, press VOICE MAIL and the appropriate station key — or, if your phone has no station key programmed for this destination, press VOICE MAIL, and then dial the extension number.
Page 49: Conference Calling
If you’re using an ESI Cordless Handset, use the TRANS/CONF/PRG key each time these instructions tell you to use CONF. This feature may not be available on your system, depending on how it has been programmed. If you wish to enable this feature on your phone...
Page 50: Call Forwarding
C.3.) The call forwarding key will be solid green to indicate that it is active. Call forwarding/no-answer Note: The ESI Cordless Handsets and 12-Key Feature Phone do not support call forwarding/no-answer. One special form of call forwarding your phone can do is called call forwarding/no-answer. As the term implies, it’s a forwarding that occurs only after a call to your extension goes unanswered;...
Page 51 Your system may not support this feature, or your extension may not be allowed to have this feature. Contact your ESI Reseller for more information. You must press 1 to answer the forwarded call (just as with off-premises “reach-me”; see page D.3).
Page 52: Call Waiting
(if these conditions are met), indicating that a background announce can be made. A 12-Key Feature Phone shows only the first caller. Even if you hang up from the first call, the second call’s Caller ID info won’t appear.
Page 53: Hold/Exclusive Hold Operation
To place a call on hold While on a call, press HOLD to place the call on hold. The HOLD key LED will light solid red on your ESI Feature Phone and will blink red on all other phones. Also, your ESI Feature Phone’s display will show the...
Page 54: To Place A Call On Exclusive Hold
Feature Phone (i.e., where the key was pressed) and none other in the system. To retrieve a call from exclusive hold To reconnect to a call from the ESI Feature Phone where the call was placed on exclusive hold, you may do any of the following: (a.) From a phone idle state, press HOLD for at least one full second.
Page 55: Paging
Overhead paging If the ESI phone system has been connected to an overhead paging system, you can page by assigning 5 9 9 to a programmable feature key (see pp. C.2–C.3) to make it an overhead paging key. Then, you can page by pressing this key, waiting for the two tones, and making your announcement.
Page 56: Optional Features
As the operator, you may be responsible to manually change the Day/Night Mode of the system (or tenant of which your Feature Phone is a member); if so, you must program a programmable feature key to perform this (initially, the upper left key will be the day/night mode key). Each time the key is pressed the display will change: DAY, NGT, DAY2, NGT2, HDAY or AUTO.
Page 57: Special Keys
To release (disconnect), hold down the hookswitch for one second. To hang up when using an ESI Cordless Handset, press TALK or put the handset in its charging cradle. A special service your phone company may offer. See your administrator for further details.
Page 58: Esi-Dex
(Not available on ESI Cordless Handsets or 12-Key Feature Phone.) Esi-Dex (“easy Dex”) is a powerful feature that lets you access and auto-dial stored names and numbers. You may access names and numbers from as many as four different Dexes (i.e., indexes):...
Page 59 3. Press ESI-DEX again to dial the number..On the 48-Key Feature Phone 1. While your station is idle (or just after receiving dial tone), press ESI-DEX. This causes the Esi-Dex menu to appear, as shown: 2. Press a key to choose the appropriate Dex —Station Dex (STA), System Dex (SYS), Location Dex (LOC) or Personal Dex (PER) —...
Page 60 You can add names to your Personal Dex by using either the Caller ID method or the manual method. The Caller ID method is the same regardless of whether you’re using a 24-Key or 48-Key Feature Phone; however, the manual method is used differently on each phone model.
Page 61 6. Press # to confirm the entry. Manual method (on the 48-Key Feature Phone) 1. While your station is idle (or just after receiving dial tone), press ESI-DEX. This causes the Esi-Dex menu to appear, as shown: Note: Your display may differ, depending upon the availability of certain Dexes on your system.
Page 62: Deleting Names From Your Personal Dex
Deleting names from your Personal Dex . . . On the 24-Key Feature Phone 1. While your station is idle (or just after receiving dial tone), repeatedly press ESI-DEX to select the Personal Dex: 2. Choose the desired name from the Personal Dex, using one of two methods.
Page 63 Special keys . . . On the 48-Key Feature Phone 1. While your station is idle (or just after receiving dial tone), press ESI-DEX. This causes the Esi-Dex menu to appear, as shown: 2. Press PER to choose the Personal Dex.
Page 64 Let’s say you’re on a call with the XYZ Company — XYZ COMPANY appears on your display — and you wish to save the name and number for future use. Just press ESI-DEX. Your display will confirm that the information has been stored.
Page 65: Override Ring
Use of the Override Ring Key also overrides any outside dial tone preference (see page F.13) that may have been set for your station. See “Programmable feature keys,” pp. C.2–C.3, for full details. The override ring feature has no effect on calls ringing in from a hold recall, a queued line or an Esi - Link channel.
Page 66: Message Monitor Mode (Live Call Screening)
Not all headsets are compatible with your ESI Feature Phone; contact your ESI Reseller for a list of compatible models. Once a headset is plugged into an ESI Cordless Handset, audio is automatically transferred to the headset, so there is no need to program a headset key if using a Cordless Handset.
Page 67 ESI Feature Phone via the ESI Bluetooth Headset Interface. Note: When an incoming call rings on the ESI Feature Phone, the headset will provide an audible ringing if the headset supports this. This may cause a delay in the audio to the headset; some headset models may not pass the audio through to the headset until the audible ringing has been completed.
Page 68 Here is a short list of headsets that ESI used while beta-testing the ESI Bluetooth Headset Interface (but this is not intended as an endorsement of any of these, nor as a statement that they will always work properly with it).
Page 69: Outside Dial Tone Preference
Notes: Dialing 9 (or 8 or 71–76) to be assigned a line automatically is always available. Each ESI Cordless Handset has only red LEDs, and only on its four programmable feature keys. The illumination activity (such as blinking) otherwise is similar to that described above.
Page 70: Optional Features
(see “Programmable feature keys,” page C.2). Note: In the codes, DDD = ACD department number and XXX = extension number. 12-Key ESI Cordless 24/48-Key Code Feature key...
Page 71 Headset key (Code 564) Notes: Not available on 12-Key Feature Phone. It’s unnecessary to program this key on an ESI Cordless Handset; one simply plugs in or unplugs a headset as desired. This key provides for easy connecting to/disconnecting from calls when operating in headset mode (see “Headset operation,”...
Page 72 To store the record in your Personal Dex, press ESI-DEX. To finish, press the Caller ID key again (or press RELEASE). (Continued) Not applicable to a 48-Key Feature Phone, which shows both the number and (if included in the Caller ID record) the name. F.16...
Page 73 If phone is idle (on-hook) — Puts the phone into do-not-disturb (DND) mode, sending callers directly to your voice mailbox Note: When programmed on an ESI Cordless Handset, this key performs only the DND function; to mute or “un-mute” an ESI Cordless Handset, use the keys on its side.
Page 74 Allows a 12-Key Feature Phone (which lacks a dedicated VOICE MAIL key) to have voice mail access. Warning: To use voice mail from a 12-Key Feature Phone, you must assign this code to a programmable feature key. Failing to do so will disable the mailbox. (When you try to access a disabled mailbox, the system will notify you that it’s disabled.) You still can retrieve previously left messages and access user...
Page 75 While you’re on a call, or while a call is ringing to the desktop, the Quick Switch key on your desktop Feature Phone glows solid green; this indicates that you can perform a Quick Switch. To transfer the call to your Cordless Handset: 1.
Page 76 Loop key (Code 587) A loop key allows for the appearance of any CO line or Esi-Link call that may be ringing a station, without the need for a programmable feature key to be programmed as a CO line key. Up to six loop keys may be programmed per station.
Page 77: Using 48-Key Ip Feature Phone Ii Remotely
• No 911/emergency calls — Because your phone isn’t connected directly to your local telephone network, you must use a regular phone connected locally, not the 48-Key IP Feature Phone II, to make 9 1 1 or other emergency calls. (For more information, see ESI document #0450-0262, included with your 48-Key IP Feature Phone II.)
Page 78: Using Esi-Link
3. Press the feature key again. Network numbering works only on ESI Communications Servers running compatible system software. If an Esi - Link call involves any legacy ESI systems (or ESI Communications Servers running earlier system software), users still must dial a location number prior to dialing a remote number. To confirm whether your ESI Communications Server currently supports network numbering, consult your System Administrator or your Certified ESI Reseller.
Page 79: Programmable Feature Keys And Esi-Link: An Introduction
Programmable feature keys and Esi-Link: an introduction With Esi-Link, you assign dialing information to your ESI Feature Phone’s programmable feature keys in the usual way — i.e., if a remote location station or mailbox is to be assigned to a programmable feature key, enter the location number followed by the station’s extension number or the mailbox number.
Page 80: Dialing An Esi-Link Location
Location Key first if you’re calling a remote Esi-Link location. As you dial, your ESI Feature Phone’s display shows the progress of the call. When you dial a Location Key, the short name of the location will appear on the Feature Phone’s display (e.g., a location in Dallas might be assigned a short name of “DAL”).
Page 81 IVX S-Class Generation II, as well as ESI Communications Servers running older system software, Esi-Link doesn’t allow an outside call coming from one location to be transferred or forwarded to another (or third) location. In the event a call must be transferred to another location, use the hold feature (see page H.5).
Page 82: Using Feature Keys With Esi-Link
Paging The ESI phone system can be programmed to allow paging through an overhead paging system and/or paging through some (if page zones have been created) or all of the ESI Feature Phones’ speakers. Overhead paging If the remote location system has an overhead paging system connected to it, you can page there by programming a feature key with the location number followed by 599 —...
Page 83 User’s Guide Using Esi-Link Hold Overview • Placing a call on hold from home location to remote location — When you place a call on hold locally, you can initiate a page to a remote location, announcing the call and the line number on which it is placed on hold at the original location.
Page 84 When there are new messages in the Virtual Mailbox, the key will flash red. When you access the Virtual Mailbox, the key will light a solid green. If the Virtual Mailbox belongs to a remote-location Feature Phone, that phone’s VOICE MAIL key will also be lit.
Page 85: Other Esi-Link Features
“jump” to the first location name that begins with one of the letters on that dial key. 3. Press ESI-DEX again. The phone will display the remote location’s Station Dex, where you can select a station or department, just as you would using the Station Dex for your location.
Page 86 Call forwarding Here’s how to program call forwarding to a remote location extension, mailbox, or department. On the 24-Key Feature Phone 1. Press a programmed call-forwarding key and a programmable feature key you have already set for the desired destination (whether it is an extension, a mailbox or a department).
Page 87 Additional members can be included; but, because of potential voice quality degradation, ESI recommends that conference bridges from no more than two remote locations be used for a conference call. To conference a remote location station: 1.
Page 88: Acd Agent Operation
Calls go to the logged-on agent who has been idle for the longest time since answering his/her last ACD call. If all logged-on agents are busy, the ESI phone system places the calls in a holding queue and automatically connects the longest-holding call when an agent becomes available. While holding, callers hear periodic prompts to continue to hold.
Page 89: Wrap Mode
User’s Guide ACD agent operation Wrap mode If you have paperwork or other wrap-up activities after a call, you'll appreciate the system's wrap mode. While you're logged on as an agent, pressing the programmed wrap key (or placing the call on exclusive hold) prior to disconnecting from a call will set your station in wrap mode —...
Page 90: Display Indications
Pressing the NXT soft key while this appears takes the user to the next display indication. (Continued) On a 24-Key Feature Phone, the call duration appears on the first line of the display. On a 48-Key Feature Phone, it appears on the third line of the display.
Page 91: While Logged On: No Dnd, Monitor Mode, Call Forward, Or Programming
User’s Guide ACD agent operation This shows how many calls are queued in the two ACD departments where the user is logged on. A wait (WT) countdown timer indicates the length that the longest-holding call has been holding. Pressing the NXT soft key while this appears takes the user to the next display indication.
Page 92: Acd Administrator Key
I.3); however, department calls WON’T be directed to your extension. Only two ACD administrator keys can be programmed per department on the ESI-100. The ESI-200 allows four ACD administrator keys per department, and the ESI-600 or ESI-1000 allows eight.
Page 93: Analog Stations
On internal station-to-station calls, the Caller ID display will show the extension number as the calling number, and the station name as the caller’s name. On Esi-Link calls, the Caller ID display will show the location number and extension as the calling number, and the remote location’s station name and “short name”...
Page 94: Transferring Calls
User’s Guide Analog stations Transferring calls Transferring outside calls While connected to an outside call, FLASH and dial the extension number. Hang up immediately to perform a blind transfer; or, to perform a supervised transfer, wait until the called person answers, announce the caller, and then hang up.
Page 95: Call Waiting
To drop either call, hang up while connected to the call to be dropped. When your phone rings, lift the handset and you will be reconnected to the other caller. Note: The ESI Communications Server doesn’t support call-waiting Caller ID on analog stations. Call hold This is used to place external callers on hold for retrieval from any station within the ESI phone system.
Page 96: Voice Mail Operation From An Analog Station
If your system is using ESI Presence Management, consult the ESI Presence Management User’s Guide (ESI part # 0450-0793) to learn about additional, special functionality that may be available to you. If you’re not sure whether your system is using ESI Presence Management, consult...
Page 97: Retrieving Messages
Analog stations Retrieving messages You can pick up messages from your station, when away from the office or from another user’s ESI Feature Phone. 1. Lift the handset, and then dial followed by your extension number. If calling from the outside, at the...
Page 98: Analog Station Programming
User’s Guide Analog stations Analog station programming After logging into your mailbox (pressing followed by the mailbox number), dial 5 to program. 1 Select personal greeting Select the desired greeting number: 1, 2 or 3. The system will prompts to re-record, delete, hear, or select as the current greeting by pressing #.
Page 99: Pager Notification
Analog stations Off-premises message delivery The ESI phone system can be programmed to deliver messages to an off-premises phone and/or to page you when your voice mailbox receives a message. You can set the phone number (cell phone, home number, another extension, etc.), and the pager number.
Page 100 User’s Guide Analog stations 6 Off-premises message delivery 1 Delivery options 1 Delivery to phone number only 2 Notify pager only 3 Call phone first, then page 4 Call phone and page at the same time 0 No off-premises delivery 2 Phone delivery 1 Enter phone number Enter the phone number followed by # (24 digits maximum).
Page 101 User’s Guide Analog stations Urgent messages You can have all new messages delivered as explained in the previous discussion or only those marked as urgent. If you have enabled urgent messages as part of user programming, you must include, in your personal greeting, instructions to the caller to press 2 to mark the message as urgent.
Page 102: Index
Index keys. See Volume/scroll keys Leaving messages, D.2 911 calls prohibited on IP Feature Phone II used remotely, G.1 LEDs, E.3 Line keys, F.13 Administrator display, I.5 Private line, F.13 Agent log-on/off key, I.1 Live call screening (Message monitor mode), F.10 Display indications, I.3...

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ESI Feature Phone User Manual

Introduction

Help Mode (Verbal User Guide)

User Programming: an Introduction

Voice Mail Operation

ESI Feature Phone Operation

Special Keys

Using 48-Key IP Feature Phone II Remotely

Using Esi-Link

ACD Agent Operation

Analog Stations

Index