Message Recycle Bin (Un-Delete); Status Indicator Lamp; Optional Voice Mail Feature: Guest Mailboxes - ESI IVX S-Class User Manual

Voice mail operation

Message Recycle Bin (un-delete)

The ESI phone system stores your most recently deleted messages (10 on a 30-hour system, five on a
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six-hour system ) in a Message Recycle Bin to allow you to recover, or "un-delete," messages that
may have been deleted in error.
You access the Message Recycle Bin through user programming (PROGRAM 9). Press 9 to advance
through deleted messages. Press 8 to restore a message to your mailbox as an old message.

Status indicator lamp

(Not on ESI Cordless Handset or 12-Key Feature Phone.)
The red status indicator lamp, located at the top of the 48 and 24-Key Digital Feature Phones,
indicates three conditions:
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Phone is off-hook — Light glows solid red.
•
Phone is ringing — Light "flutters" continuously.
•
Phone has at least one new voice mail message — Light blinks.
For example, if a user is wearing a headset, it can be difficult to know whether he/she is on a call.
Therefore, just look at the status indicator lamp — if it's glowing solid red, the person is, indeed on a call.
Note: If more than one of these three conditions is true at the same station, the light will behave according to
the following priority: off-hook, then ringing, then new voice mail. Here's an example. You have a new
voice mail message waiting, which makes the light blink. However, if the phone begins to ring, the light
will "flutter" continuously because ringing has a higher priority than new voice mail; and, if you then pick
up the handset or press SPEAKER to take the call, the light glows solid red because the off-hook
condition has the highest priority of the three conditions.

Optional voice mail feature: Guest mailboxes

Important: This is a special, optional feature not explained in the tutorial. Be sure to get your guest mailbox
number from the Administrator.
Guest mailboxes are perfect for personnel such as outside sales or manufacturing personnel who do
not have an internal extension assigned to them but still need a mailbox. You can handle a guest
mailbox as it were a regular extension (i.e., list it in the directory, assign a programmable feature key for
transfer to it, etc.).
Notes: A guest mailbox must have at least one personal greeting recorded to be activated and, thus, able to
accept messages.
If your system is using ESI Presence Management, consult the ESI Presence Management User's Guide
(ESI part # 0450-0793) to learn about additional, special functionality that may be available to you.
If you're not sure whether your system is using ESI Presence Management, consult your System
Administrator. For more information about ESI Presence Management, visit www.esi-estech.com/presence.
You also can use the off-premises "reach-me" feature (see page D.3) with a guest mailbox.
Personal greetings
You can record up to three different greetings in your own voice indicating the availability to return calls.
Also, you can change the greetings as often as necessary by recording over a previously recorded
greeting. (See "Select personal greeting," page D.1, to learn how to program these greetings.)
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If unsure of your system's capacity, consult your System Administration.
D.8
User's Guide