Related Manuals for ESI IVX 128
Summary of Contents for ESI IVX 128
- Page 1 User’s Guide 0450-0073 Rev. B Extensive user help is always available on the ESI Web site at www.esi-estech.com.
- Page 2 About ESI ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas. Founded in 1987, ESI designs and builds innovative telecommunications products for businesses like yours. Because of their powerful combination of value and features, ESI products are consistently recognized by industry publications and leaders.
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Page 3: Table Of Contents
Conference calling.................................A.7 Call forwarding ..................................A.7 Call waiting....................................A.8 Park/hold operation................................A.9 Paging ....................................A.10 Call pickup...................................A.11 Special keys ..................................A.11 Esi-Dex....................................A.12 Message monitor mode (live call screening) ........................A.14 Personal greeting reminder..............................A.14 Headset operation ................................A.15 Outside dial tone preference...............................A.15 Line keys....................................A.15 Optional features ................................A.16 Voice mail operation: an introduction..........................A.17 Leaving messages . - Page 4 ACD agent operation ......................C.1 Programming the agent log-on/off key ..........................C.1 Wrap mode....................................C.1 LED indicator..................................C.2 Display indications................................C.2 While logged on: no DND, monitor mode or call forward......................C.3 Call waiting ....................................C.3 ACD administrator display..............................C.3 Guest mailboxes ........................D.1 Personal greetings.................................D.1 Retrieving guest mailbox messages from a Digital Feature Phone..................D.2 Programming your guest mailbox from a Digital Feature Phone ..................D.5 1 Select personal greeting..............................D.5 5 Password ...................................D.5...
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Page 5: Digital Feature Phone Operation
IVX 128 Digital Feature Phone operation Digital Feature Phone operation Liquid crystal Your IVX 128 Digital Feature display (LCD) Phone is equipped with a speakerphone for hands-free conversation, an LCD display for call handling status, and both Programmable fixed and programmable... -
Page 6: Caller Id
The fixed-feature keys on the phone are permanently labeled as to their usage. The PROG/HELP and MUTE/DND keys have two purposes each; however the IVX 128 phone system will govern this by permitting only the appropriate function when either is pressed, depending on the circumstances at that moment. -
Page 7: Dial Tone
Exiting Help mode To exit Help Mode, simply hang up. Extensive user help is always available on the ESI Web site at www.esi-estech.com. Dial tone When you first lift your handset, you will hear an internal dial tone that allows you to call other stations or perform other internal functions. -
Page 8: Volume/Scroll Keys
To place: Lift the handset or press SPEAKER. Then either press an unlit line key or dial 9 (or 8 or 7) to be assigned an outside dial tone. Shortcut: From idle, dial 9 (or 8 or 7); IVX 128 automatically turns on the speakerphone and you hear an outside dial tone. Then dial the number. -
Page 9: Direct Station Select
Press an available (unlit) station key. The called station will sound a short ring followed by a double connect tone. IVX 128 will activate the called station’s speakerphone (or the station will ring if that station’s user has hands-free answer disabled). -
Page 10: Transferring An Outside Call
Digital Feature Phone operation IVX 128 Transferring an outside call ..to another station Blind transfer While connected to an outside call, press a station key (or press TRANSFER and then dial the extension number). -
Page 11: Conference Calling
IVX 128 Digital Feature Phone operation Conference calling To create a conference call: Establish the first call. Press CONF. This places the call on hold. Place a second call as you normally would. Once connected to the second call, press CONF again to connect together the three of you. -
Page 12: Call Waiting
Digital Feature Phone operation IVX 128 Call waiting If you have enabled call waiting for your station (PROG/HELP 3 1) and a second call comes in while you are on another, you’ll hear a tone in your earpiece and the bottom line of your display will indicate that a second call is waiting. -
Page 13: Park/Hold Operation
• Park allows anyone on the IVX 128 system to retrieve the call. The system stores parked calls in several park zones you’ll identify numerically — e.g., “Park One,” “Park Four,” etc. -
Page 14: Paging
Digital Feature Phone operation IVX 128 Hold To place a call on hold Press HOLD to place an outside call on hold exclusively for the station you’re using. The HOLD LED will blink green. If your phone has line keys programmed, the corresponding line key will also blink green (it will show as busy at all other stations). -
Page 15: Call Pickup
IVX 128 Digital Feature Phone operation Call pickup From your station, you can answer a call ringing at another station or department by pressing PICK UP, then the appropriate ringing station key (if the destination is programmed into one of your keys;... -
Page 16: Esi-Dex
Digital Feature Phone operation IVX 128 Esi-Dex Esi-Dex (“easy Dex”) is a powerful feature that allows you to access and auto-dial stored names and numbers. You may access names and numbers from three different sources: Source Personal Dex Names that you have stored for your use (see “Adding names to your Personal Dex,”... -
Page 17: Deleting Names From Your Personal Dex
Let’s say you’re on a call with the XYZ Company — XYZ COMPANY appears on your display — and you wish to save the name and number for future use. Just press ESI-DEX. Your display will confirm that the information has been stored. Now, to call the SK Company in the future: Press ESI-DEX until you see PERSONAL DEX on the display. -
Page 18: Message Monitor Mode (Live Call Screening)
System speed-dialing with Esi-Dex If your Administrator has programmed system speed-dial numbers, you can access one of these numbers either via Esi-Dex, as explained in the foregoing discussion, or auto-dial it by dialing its corresponding three-digit access number (in the range 600–699). -
Page 19: Headset Operation
IVX 128 Digital Feature Phone operation Headset operation You can use your phone with a headset connected to the handset jack. You must have a headset key programmed as one of your programmable feature keys (see “Other feature keys,” page A.27) to be used to connect or disconnect from a call. -
Page 20: Optional Features
Digital Feature Phone operation IVX 128 Optional features The following optional features may be accessible from your station. See the Administrator for details. In many of the cases you can dial the appropriate feature code (one that starts with 5), to activate or use the feature. -
Page 21: Voice Mail Operation: An Introduction
IVX 128 Digital Feature Phone operation Voice mail operation: an introduction IVX provides accurate and timely messages. Others will become more comfortable leaving you voice messages if you promptly retrieve and respond to your messages. VOICEMAIL The VOICEMAIL key is used for direct access to all voice mail features, such as picking up messages or transferring directly to mailboxes. -
Page 22: Leaving Messages
Digital Feature Phone operation IVX 128 Personal greeting keys You can program a programmable feature key as a personal greeting key for any one of the three personal greetings. Once created, this shortcut can then be used to activate the associated personal greeting (the key’s LED will glow green and the greeting played as confirmation). -
Page 23: Message Retrieval
IVX 128 Digital Feature Phone operation ™ Quick Move The Quick Move feature is perfect for those times when you are on a call you know would be more appropriate for one or more other, currently unavailable co-workers (for whose stations you have programmed station keys on your phone). -
Page 24: Exiting Voice Mail Message Playback
Digital Feature Phone operation IVX 128 Exiting voice mail message playback To finish playback of messages, simply hang up your phone (please see the second Note below step 4, above). Keys’ functions during voice mail message retrieval Function name Description Pause Pauses for one minute or until you press 1 again. -
Page 25: Retrieving Voice Mail Messages Using Another User's Digital Feature Phone
IVX 128 Digital Feature Phone operation Retrieving voice mail messages using another user’s Digital Feature Phone Press VOICEMAIL and then *. Dial your extension number. Follow the procedures described in “Retrieving voice mail messages from your Digital Feature Phone” (page A.19). -
Page 26: Off-Premises Delivery
Digital Feature Phone operation IVX 128 Additional functions available during off-premises voice mail message retrieval Function Description Hear time/date Pauses the message, plays the time/date when the message was left and resumes. Access user Access certain user-programmable features. programming Note: Fast forward is not available from a remote location. -
Page 27: Message Recycle Bin (Un-Delete)
IVX 128 Digital Feature Phone operation Phone delivery Whenever your mailbox receives a new/urgent message (see "Urgent messages,” below), the system will call the number that you have programmed and play the prompt: "You have messages. Please enter your password.”... -
Page 28: User Programming: An Introduction
Digital Feature Phone operation IVX 128 User programming: an introduction All user-controlled features can be programmed from your station by following the voice-prompted menus to: • Set or change the programmable feature keys (see "Programmable feature keys,” page A.26) • Enable/disable station options (see "Station options,” page A.28) •... -
Page 29: User Programming Menu Overview
IVX 128 Digital Feature Phone operation Password Your password may consist of 2–8 digits followed by # (0 cannot be the first digit). The password will apply to station programming, voice mail retrieval and certain other features when activated. If... -
Page 30: Select Personal Greeting
As above, when you have pressed the desired programmable feature key: Use Esi-Dex to select a name/number to insert by using the Esi-Dex key (page A.12). You may use an entry from any of the three lists: Personal, Station, or System. - Page 31 IVX 128 Digital Feature Phone operation How the programmable feature keys can be set • Line keys — If a line number (1 through 66) is programmed, the programmable feature key becomes a line key providing the appropriate lamp information and manual outside-line access.
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Page 32: Station Options
Digital Feature Phone operation IVX 128 3 Station options The station options sub-menu (PROG/HELP 3) lets you activate or deactivate several features your station can provide. At each option sub-menu, 1 enables the option and 0 disables it. (Each option listed below is explained elsewhere in this manual, as noted.) -
Page 33: Password
IVX 128 Digital Feature Phone operation 5 Password (See page A.25 for more details.) 1 Enter new password 2 Delete current password 3 Hear current password 4 Password security level 6 External message notification 1 Delivery options 1 Phone 2 Pager... -
Page 34: Message Recycle Bin (Un-Delete)
Digital Feature Phone operation IVX 128 3 Pager notification 1 Enter pager number Enter the pager number (24 digits, maximum) followed by #. Do not include the line access code, 9 (or 8 or 7). To insert a two-second pause, press CONF. To insert a “#” to be dialed, press MUTE/DND. -
Page 35: Analog Stations
IVX 128 Analog stations Analog stations If your station has been installed as an analog station, it will be able to use only standard-type telephones. Because these phones are not digitally integrated to the phone system like the IVX Digital Feature Phones, their operation and capabilities will be different. -
Page 36: Call Park
Analog stations IVX 128 Transfer a user to his/her mailbox To transfer to his/her mailbox a user who's calling from the outside to pick up messages, , dial FLASH *, and the appropriate mailbox number and hang up. Call forwarding Your station has been pre-programmed by the Installer to call-forward your phone when it is busy or does not answer (usually to your mailbox). -
Page 37: Voice Mail Operation From An Analog Station
IVX 128 Analog stations Page This key allows for paging through an overhead paging system and/or designated available telephone speakers. Press # and 0 to access all available stations. Press # and 1, 2 or 3 to access a programmed paging zone. -
Page 38: Message Waiting Indication
Analog stations IVX 128 Message waiting indication If you have new messages, you will hear a short prompt "You have messages" and then internal dial tone whenever you lift the handset to place a call. You can choose to retrieve your messages then or place the call. - Page 39 IVX 128 Analog stations Functions available during analog station voice mail message retrieval Function Description Pause Pauses for one minute or until 1 is pressed again. Hear time/date Pauses the message, plays the time/date of when the message was left and resumes.
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Page 40: Analog Station Programming
Analog stations IVX 128 Retrieving messages from another user’s Digital Feature Phone Press VOICEMAIL, * , and dial your extension number. Follow the procedures described previously (see page B.4). ™ Virtual Mailbox Key If you frequently pick up your messages from another user’s Digital Feature Phone (or allow that person to pick up your messages), you may program a programmable feature key on that phone as a Virtual Mailbox Key for your mailbox. -
Page 41: Password
IVX 128 Analog stations 5 Password The password will apply to station programming, voice mail retrieval and certain other features (when activated). 1 Enter new password Your password may consist of 2–8 digits followed by # (0 cannot be the first digit). Entering 0 as the sole password will turn off the password requirement. -
Page 42: Pager Notification
Analog stations IVX 128 Phone delivery Whenever it receives a new/urgent message into your mailbox, the system will call the number that you have programmed and play the prompt “You have messages; please enter your password.” The prompt will repeat three times before assuming that no one has answered and disconnecting. -
Page 43: Urgent Messages
IVX 128 Analog stations 3 Pager notification 1 Enter pager number Enter the phone number for your pager, followed by # (24 digits maximum ). Do not include the line access code 9 (or 8 or 7). 2 Delete pager number When prompted, press 2 again to confirm deletion. - Page 44 Analog stations IVX 128 (This page included for pagination purposes only.) B.10...
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Page 45: Acd Agent Operation
IVX 128 Special feature: ACD ACD agent operation Important: You are being assigned a special feature not explained in the regular station user guide or tutorial. Be sure to get your ACD department number from the System Administrator. An ACD department is made up of agents who, when logged on, can receive calls for that department. -
Page 46: Led Indicator
Special feature: ACD IVX 128 Programming the wrap key Use the phone’s Help Mode (PROG/HELP) to verify the location of the wrap key (it has been assigned to the third row, left hand programmable feature key). To program a new key location (or if one has not been previously programmed): (a.) Access programmable feature key programming (PROG/HELP 2). -
Page 47: While Logged On: No Dnd, Monitor Mode Or Call Forward
IVX 128 Special feature: ACD While logged on: no DND, monitor mode or call forward While you are logged on as an agent, the system will deny your station the ability to place your phone in DND or monitor mode or to call-forward calls. - Page 48 Special feature: ACD IVX 128 (This page included for pagination purposes only.)
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Page 49: Guest Mailboxes
IVX 128 Special feature: Guest mailboxes Guest mailboxes Important: You are being assigned a special feature not explained in the regular station user guide or tutorial. Be sure to get your guest mailbox number from the Administrator. Guest mailboxes (300–489) are perfect for personnel such as outside sales or manufacturing personnel who do not have an internal extension assigned to them but still need a mailbox. -
Page 50: Retrieving Guest Mailbox Messages From A Digital Feature Phone
Special feature: Guest mailboxes IVX 128 Retrieving guest mailbox messages from a Digital Feature Phone Press VOICEMAIL, *, and the guest mailbox number. Enter your password if required (you may change the requirement for a password in user programming menu 5; see “Password,” page A.25). - Page 51 IVX 128 Special feature: Guest mailboxes Keys’ functions during voice mail message retrieval Function name Description Time and date/ Toggles the bottom line of the display between the number toggle message’s time/date and the caller’s number. Replies to the originator of a message (possible only Reply if message came from another user in the system).
- Page 52 Special feature: Guest mailboxes IVX 128 Virtual Mailbox Key If you frequently pick up messages from another user’s Digital Feature Phone or have someone else monitor your mailbox, ask the user to dedicate a programmable feature key (see also “Programmable feature keys,” page A.26) on his/her Digital Feature Phone as a Virtual Mailbox Key for your mailbox.
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Page 53: Programming Your Guest Mailbox From A Digital Feature Phone
IVX 128 Special feature: Guest mailboxes Programming your guest mailbox from a Digital Feature Phone Press PROG/HELP, *, and the mailbox number. You will be prompted to: record the greeting, change the password, enter an external paging number, or exit by hanging up. -
Page 54: Off-Premises Delivery
Special feature: Guest mailboxes IVX 128 Off-premises delivery IVX can be programmed to deliver messages to an off-premises phone and/or to page you when your voice mailbox receives a message. You can set the phone number (cell phone, home number, another extension, etc.), the pager number and a delay time (the period that the system is to wait... -
Page 55: Urgent Messages
IVX 128 Special feature: Guest mailboxes Pager notification You can program pager notification to operate either as the sole notification method or in conjunction with phone delivery. You can have the system call and activate your external pager whenever the first new/urgent message is left in your mailbox and repeat the page (at the interval programmed by the Administrator) until all new messages have been retrieved. - Page 56 Special feature: Guest mailboxes IVX 128 (This page included for pagination purposes only.)
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Page 57: Group/Broadcast Mailboxes
IVX 128 Special feature: Group/broadcast mailboxes Group/broadcast mailboxes Important: You are being assigned a special feature not explained in the regular station user guide or tutorial. Be sure to get your group mailbox number from the Administrator. Before we proceed: A note about Quick Groups ™... -
Page 58: Leaving A Group Message
Special feature: Group/broadcast mailboxes IVX 128 Leaving a group message Call the mailbox number and enter the appropriate password (if required). Deleting a group message from the group mailbox Enter group mailbox programming by pressing VOICEMAIL, *, and the group mailbox number. You will hear any previously recorded group messages not yet deleted by all members of the group. -
Page 59: Cascade Paging Mailboxes
IVX 128 Special feature: Cascade paging mailboxes Cascade paging mailboxes Important: You are being assigned a special feature not covered in the regular station user guide or tutorial. Be sure to get your cascade paging mailbox number from the System Administrator. -
Page 60: Message Recycle Bin (Un-Delete)
Special feature: Cascade paging mailboxes IVX 128 Virtual Mailbox Key To help monitor that all messages have been picked up, you can program a programmable feature key on any Digital Feature Phone as a Virtual Mailbox Key for the cascade paging mailbox. When new messages exist, the key will blink;... -
Page 61: Q & A Mailboxes
IVX 128 Special feature: Q & A mailboxes Q & A mailboxes Important: You are being assigned a special feature not covered in the regular station user guide or tutorial. Be sure to get your Q & A mailbox number from the System Administrator. -
Page 62: Retrieving Messages From A Digital Feature Phone
Special feature: Q & A mailboxes IVX 128 2 Delete question When prompted, press 2 again to confirm deletion. If you delete a question in the middle of a list without replacing it, the playback numbers of the other messages will not change (this is important only for your knowledge in programming, since the system itself won’t introduce each question to... -
Page 63: Live Outside Calls • Operator Station
IVX 128 Live outside calls • Operator station Live outside calls • Operator station Live outside calls If your station has been designated to receive live outside calls — i.e., those that have neither come through the IVX auto attendant nor been transferred — your Digital Feature Phone will: (a.) Display that you are receiving an outside call... - Page 64 Live outside calls • Operator station IVX 128 (This page included for pagination purposes only.)
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Page 65: 64-Key Expansion Console
IVX 128 64-Key Expansion Console 64-Key Expansion Console The 64-Key Expansion Console adds 64 more programmable feature keys to your station (for a station total of 80). You program and operate the Console exactly the same as you do the 16 programmable feature keys on your Digital Feature Phone. - Page 66 64-Key Expansion Console IVX 128 (This page included for pagination purposes only.)
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Page 67: Index
Difference between the two, A.9 Day/night mode, A.16 Recall, A.10 Dial tone, A.3 Password, A.30 Preference, A.15 Personal Dex. See Esi-Dex Direct station select, A.5 Personal greeting, A.14 DND, A.4 Reminder, A.14 DSS. See Direct station select Samples, A.17, D.1 Esi-Dex, A.12... - Page 68 Password, A.26 Ring volume, A.29 Programmable feature keys, A.27 Supervised transfer, A.6 Select personal greeting, A.27 System speed-dialing with Esi-Dex. See Esi-Dex Virtual Mailbox Key, D.4, E.2, G.2 Transferring an outside call, A.6 Voice mail, A.6 Un-delete. See Message Recycle Bin Voice mail operation, A.17...
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