Function 62: Record Directory Names - ESI IP 200 Installation Manual

Function 6: Recording
• ACD Queue Prompt: 538 — The first prompt played to a caller when all extensions are busy in an
ACD department.
Default: "All agents are currently assisting other customers. Please hold; your call will be an-
swered in the order received."
• ACD Hold Prompt: 539 — Is periodically played to callers on hold in an ACD department when all
extensions are busy.
Default: "All agents are still busy assisting other customers. Please hold; your call will be an-
swered in the order received."
• Holiday Main Greeting Prompt: 540 — Plays to callers when the system has been manually
placed in holiday mode.
Default: "Thank you for calling. Our office is closed in observance of the holiday. You may dial
your party's extension, at any time, or please call back during regular business hours."
Note: While in holiday mode, the IP Series system follows night mode programming for call rout-
ing. The day/night mode setting and holiday greeting can be activated remotely (see
"Remote setting of modes," page G.6).

Function 62: Record directory names

This function is accessible only if a Directory Branch has been created as part of Auto Attendant
programming. Enter the extension number and record the name (and, if this is a by-alpha branch,
enter the name key.)
Important: Make photocopies of the blank worksheet for preparing directories and making
future changes. As names change, the Administrator can enter this function and
change any field via the Administrator password.
Each programming step is defined as follows:
1. Extension number — Enter the extension number for the directory name.
2. Record name — Press 1 to begin recording and press 1 again when finished.
3. Name key — (Necessary if the directory type is by-alpha [see Function 41, page G.1].)
Enter the numeric equivalent to the letters appearing on a phone keypad (for Q or Z, use 1).
Note: To re-record the prompt that says, "Enter the first letter of the person's last name," you must
enter Function 61 and then enter the ID number of the directory branch.
I.2
1. 2.
Ext. Recorded name
102 George Straite
113 Janet Smith
IP Series Installation Manual
3.
Key
4
5